WorksheetsSuggestive selling and Up-selling
Total questions: 10
Worksheet time: 5mins
What is suggestive selling?
Offering a discount on a product
Recommending additional products or services to a customer
Selling products at a higher price
Offering a refund to a customer
Which of the following is an example of up-selling?
Suggesting a customer buy a dessert after their meal
Recommending a premium version of a product the customer is considering
Offering a buy-one-get-one-free deal
Providing free samples of a new product
Why is suggestive selling important?
It helps reduce inventory
It increases customer satisfaction and sales
It decreases the time spent with each customer
It lowers the cost of goods sold
Which technique is most effective for up-selling?
Giving away free promotional items
Highlighting the benefits of a higher-end product
Providing a discount on bulk purchases
Offering a loyalty program
What should a salesperson avoid when suggestive selling?
Listening to the customer’s needs
Building rapport with the customer
Offering relevant product recommendations
Being pushy or aggressive
Suggestive selling can only be done in person.
true
false
Up-selling involves recommending a more expensive version of a product.
true
false
Suggestive selling can help improve customer satisfaction.
true
false
It is important to understand the customer’s needs before making a suggestion.
true
false
Up-selling should always be done at the end of a transaction.
true
false
