Which step of the active listening process involves the receiver communicating their attention to the sender by providing feedback?

An active listener is an active participant in the communication process.

Successful decoding takes place when the __________ can correctly interpret the __________ message.

The __________ goes beyond simply hearing a message, it also includes striving to understand the meaning and intent behind the message.

__________ is when we perform two or more tasks at the same time, such as: listening and playing a game on a phone or reading an email and surfing the internet.

What is the FIRST step of the communication process?

(know all 4 steps for the test)

What is the LAST step of the communication process?

(know all 4 steps for the test)

Billie is listening to her friend Rickie. At some point during the conversation, Billie restates the information she received from her friend Rickie. Which stage of the active listening process is Billie in?

__________ is a necessary part of the communication process because it communicates to the sender their message has been received and interpreted correctly.

Jargon is defined as complex, industry-based technical terms.

Effective communication leads to __________.

Fill in the blanks using the word bank provided below. Step one of the active listening process is _________. It is the process of taking in all the communication information. During this stage, we should focus on the __________, their word choice, tone, body language, and block out any internal and external noise.

Select all of the following which can result from a barrier of communication.

The communication process is a process conducted only by the sender.

In which step of the communication process is the message interpreted and processed?

Which of the following is the final step of the active listening process?

Select all of the following steps of the communication process done by the sender.

Happens when the sender uses specific, definite and vivid details.

Occurs when the sender uses correct grammar, punctuation and spelling in all forms of communication.

Occurs when the sender acknowledges and engages the audience.

Allows individuals to better understand how other people view them.

Allows individuals to clearly understand their values, passions, reactions, behaviors and the impact they have on others.

Takes place when all questions are answered; ensures the receiver gets every piece of information to understand the message the sender is communicating.

Happens when the sender’s message is organized in a logical order using appropriate transitions and phrases.

Ability to understand and read others’ emotions.

Ability to control one’s emotions, thoughts and behaviors in a productive and positive way.

Done when individuals work to maintain positive relationships between themselves, their company, their customers, and their family and friends.

Allows individuals to prepare for and understand how they and others might react in certain situations.