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WorksheetsCore 2 Practice Quiz 2
Total questions: 59
Worksheet time: 30mins
A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the BEST choice for accessing the necessary configuration to complete this goal?
Security and Maintenance
Network and Sharing Center
Windows Defender Firewall
Internet Options
An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?
RDP through RD Gateway
Apple Remote Desktop
SSH access with SSH keys
VNC with username and password
Which of the following is an example of MFA?
Fingerprint scan and retina scan
Password and PIN
Username and password
Smart card and password
A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?
Bridge the LAN connection between the laptop and the desktop.
Set the laptop configuration to DHCP to prevent conflicts.
Remove the static IP configuration from the desktop.
Replace the network card in the laptop, as it may be defective.
A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue. Which of the following should a technician do to remediate the issue?
Roll back the updates.
Increase the page file.
Update the drivers.
Rebuild the profile.
Which of the following is the MOST basic version of Windows that includes BitLocker?
Home
Pro
Enterprise
Pro for Workstations
A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?
Run the virus scanner in an administrative mode.
Reinstall the operating system.
Reboot the system in safe mode and rescan.
Manually delete the infected files.
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?
Installer_x64.exe
Installer_Files.zip
Installer_32.msi
Installer_x86.exe
Installer_Win10Enterprise.dmg
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?
Advise the user to run a complete system scan using the OS anti-malware application.
Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
Have the user check for recently installed applications and outline those installed since the link in the email was clicked.
Instruct the user to disconnect the Ethernet connection to the corporate network.
A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?
PIN-based login
Quarterly password changes
Hard drive encryption
A physical laptop lock
A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?
Remove the microphone from the USB hub and plug it directly into a USB port on the PC.
Enable the microphone under Windows Privacy settings to allow desktop applications to access it.
Delete the microphone from Device Manager and scan for new hardware.
Replace the USB microphone with one that uses a traditional 3.5mm plug.
A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue?
A duplicate IP address has been issued to the user's desktop.
The HDD of the OS is failing.
The network cable has become disconnected.
Malware has infected the system.
A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?
Deleting the browser history
Clearing the cache
Enabling private mode browsing
Enabling ad blocking
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?
Golden image
Remote network install
In-place upgrade
Clean install
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?
Requiring strong passwords
Disabling cached credentials
Requiring MFA to sign on
Enabling BitLocker on all hard drives
A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?
WPS
TKIP
WPA3
WEP
After returning from vacation, a user is unable to connect to the network at the corporate office. Windows allows the user to log in; however, no internal or external websites are accessible when running a browser. The user's expected network shares are unreachable, and all websites attempted return the message, 'Hmm, we can't reach this page.' Which of the following is the MOST likely cause of this issue?
The user's password expired while on vacation.
The user clicked on a malicious email.
The user connected to a captive portal while traveling.
The user enabled airplane mode.
Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.)
.dmg
.pkg
.deb
.mac
.app
A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?
Services in Control Panel to check for overutilization
Performance Monitor to check for resource utilization
System File Checker to check for modified Windows files
Event Viewer to identify errors
A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?
The SNTP server is offline.
A user changed the time zone on a local machine.
The Group Policy setting has disrupted domain authentication on the system.
The workstations and the authentication server have a system clock difference.
A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?
Differential backup
Off-site backup
Incremental backup
Full backup
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the user’s account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:
acceptable use policy.
regulatory compliance requirements.
non-disclosure agreement.
incident response procedures.
A technician received a call stating that all files in a user’s documents folder appear to be changed, and each of the files now has a .lock file extension. Which of the following actions is the FIRST step the technician should take?
Run a live disk clone.
Run a full antivirus scan.
Use a batch file to rename the files.
Disconnect the machine from the network.
A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?
Updating the operating system
Changing proxy settings
Reinstalling the browser
Enabling port forwarding
An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?
Risk analysis
Sandbox testing
End user acceptance
Lessons learned
Which of the following is a consequence of end-of-life operating systems?
Operating systems void the hardware warranty.
Operating systems cease to function.
Operating systems no longer receive updates.
Operating systems are unable to migrate data to the new operating system.
A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?
The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit.
The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds which causes the application to force quit.
The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.
The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.
A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?
Device Manager
System
Ease of Access Center
Programs and Features
A user received the following error upon visiting a banking website: The security certificate presented by this website was issued for a different website's address. A technician should instruct the user to:
clear the browser cache and contact the bank.
close out of the site and contact the bank.
continue to the site and contact the bank.
update the browser and contact the bank.
A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to correctly move to the new monitor?
Rearranging the monitor’s position in display settings
Swapping the cables for the monitors
Using the Ctrl+Alt+→ to correct the display orientation
Updating the display drivers for the video card
A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi. When the smartphone is connected to Wi-Fi, the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?
The smartphone's line was not provisioned with a data plan
The smartphone's SIM card has failed
The smartphone's Bluetooth radio is disabled
The smartphone has too many applications open
A help desk technician runs the following script: Inventory.py. The technician receives the following error message: How do you want to open this file? Which of the following is the MOST likely reason this script is unable to run?
Scripts are not permitted to run
The script was not built for Windows
The script requires administrator privileges
The runtime environment is not installed
A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?
Zero day
SQL injection
Cross-site scripting
Distributed denial of service
A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?
Run sfc / scannow on the drive as the administrator
Run cleanmgr on the drive as the administrator
Run chkdsk on the drive as the administrator
Run dfrgui on the drive as the administrator
A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?
Stop code
Event Viewer
Services
System Configuration
Which of the following is the STRONGEST wireless configuration?
WPS
WPA3
WEP
WMN
A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?
Lock all devices in a closet.
Ensure all devices are from the same manufacturer.
Change the default administrative password.
Install the latest operating system and patches.
While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?
Send a quick message regarding the delay to the next customer.
Cut the current customer's time short and rush to the next customer.
Apologize to the next customer when arriving late.
Arrive late to the next meeting without acknowledging the time.
A user connected a laptop to a wireless network and was tricked into providing log-in credentials for a website. Which of the following threats was used to carry out the attack?
Zero day
Vishing
DDoS
Evil twin
A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?
Implementing a support portal
Creating a ticketing system
Commissioning an automated callback system
Submitting tickets through email
Which of the following Linux commands would be used to install an application?
yum
grep
ls
sudo
A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user’s existing username and password. Which of the following BEST describes the security benefits realized after this deployment?
Multifactor authentication will be forced for Wi-Fi.
All Wi-Fi traffic will be encrypted in transit.
Eavesdropping attempts will be prevented.
Rogue access points will not connect.
A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?
The user is not connected to the VPN.
The file server is offline.
A low battery is preventing the connection.
The log-in script failed.
A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?
resmon.exe
msconfig.exe
dfrgui.exe
msinfo32.exe
A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
Remote wipe
Anti-malware
Device encryption
Failed login restrictions
Which of the following is MOST likely contained in an EULA?
Chain of custody
Backup of software code
Personally identifiable information
Restrictions of use
Which of the following BEST describes the risks in running a script from a popular coding website without understanding the scripting language?
The instructions from the software company are not being followed.
Security controls will treat automated deployments as malware.
The deployment script is performing unknown actions.
Copying scripts off the internet is considered plagiarism.
Which of the following is MOST likely the cause of a corporate-managed mobile device not updating its OS despite auto-update being turned on?
The device does not have enough free space to download the OS updates.
The device needs user confirmation to update to a major release.
The device is not compatible with the newest version of the OS.
The device is restricted from updating due to a corporate security policy.
A technician receives a ticket indicating the user cannot resolve external web pages. However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
Default gateway
Host address
Name server
Subnet mask
An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?
Perform a risk analysis.
Implement the deployment.
Verify end user acceptance.
Document the lessons learned.
A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?
Device Manager
Indexing Options
File Explorer
Administrative Tools
A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?
Encryption
Wi-Fi channel
Default passwords
Service set identifier
A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?
Continue researching the issue.
Repeat the iterative processes.
Inform the CEO the repair will take a couple of weeks.
Escalate the ticket.
Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?
Acceptable use
Chain of custody
Security policy
Information management
A technician is configuring a SOHO device. Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?
DHCP reservation
Port forwarding
DNS A record
NAT
Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?
Owners can be notified a change is being made and can monitor it for performance impact.
A risk assessment can be performed to determine if the software is needed.
End users can be aware of the scope of the change.
A rollback plan can be implemented in case the software breaks an application.
Once weekly, a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
Install and run Linux and the required application in a PaaS cloud environment.
Install and run Linux and the required application as a virtual machine installed under the Windows OS.
Use a swappable drive bay for the boot drive and install each OS with applications on its own drive. Swap the drives as needed.
Set up a dual boot system by selecting the option to install Linux alongside Windows.
A user connects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?
Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never.
Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never.
Within the Power Options of the Control Panel utility, select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never.
Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged In category to Do Nothing.
A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message, and no changes have been made within the company. Which of the following has infected the computer?
Cryptominer
Phishing
Ransomware
Keylogger
