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WorksheetsCore 2 Practice exam #3
Total questions: 56
Worksheet time: 42mins
A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?
Fingerprint and pattern
Facial recognition and PIN code
Primary account and password
Recovery contact and recovery key
A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?
Run an antivirus and enable encryption
Restore the defaults and reimage the corporate OS
Back up the files and do a system restore
Undo the jailbreak and enable an antivirus
A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?
VPN
RDP
RMM
SSH
A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?
Run an AV scan.
Reinstall the operating system.
Install a software firewall.
Perform a system restore.
Comply with the on-screen instructions.
A salesperson's computer is unable to print any orders on a local printer that is connected to the computer. Which of the following tools should the salesperson use to restart the print spooler?
Control Panel
Processes
Startup
Services
Which of the following helps ensure that a piece of evidence extracted from a PC is NOT admissible in a court of law?
Data integrity form
Valid operating system license
Documentation of an incident
Chain of custody
A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?
Static entry
ARP table
APIPA address
NTP specification
A user wants to back up a Windows 10 device. Which of the following should the user select?
Devices and Printers
Email and Accounts
Update and Security
Apps and Features
A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?
Disable applicable BIOS options.
Load the system in safe mode.
Start up using a flash drive OS and run System Repair.
Enable Secure Boot and reinstall the system.
A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?
VNC
SSH
VPN
RMM
A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised. Which of the following describes how the technician should handle personal communication while on site?
Respond to calls and text messages while on site but not when working directly with personnel.
Respond to calls and text messages only from family.
Respond to calls and text messages only when an emergency situation requires a response.
Respond to calls and text messages discreetly while on site.
Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?
Professional
Home
Enterprise
Embedded
A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Choose two.)
Schedule an antivirus scan.
Uninstall all recently installed applications.
Reboot the device.
Stay offline when in public places.
Disable Wi-Fi autoconnect.
In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?
Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.
Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.
Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.
Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.
A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Choose two.)
Optical media
Partition
USB
PXE
Boot record
A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration?
Printing Preferences/Advanced tab
Printer Properties/Sharing tab
Printer Properties/Security tab
Printer Properties/Ports tab
A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?
VNC
RMM
RDP
SSH
Which of the following combinations meets the requirements for mobile device multifactor authentication?
Password and PIN
Password and swipe
Fingerprint and password
Swipe and PIN
A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?
FTP
RDP
SSH
VNC
A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?
Restart the phone.
Reimage the OS.
Reinstall the application.
Clear the cache.
A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?
The user is in a poor signal area.
The user has too many processes running.
The smartphone has malware on it.
The smartphone has been jailbroken.
A technician is installing RAM in a new workstation and needs to protect against electrostatic discharge. Which of the following will best resolve this concern?
Battery backup
Thermal paste
ESD strap
Consistent power
A technician is trying to connect to a user's laptop in order to securely install updates. Which of the following should the technician do to connect via RDP?
Confirm the user can ping the default gateway.
Change the IP address on the user's laptop.
Change the subnet mask on the user's laptop.
Open port 3389 on the Windows firewall.
Which of the following is the most likely to use NTFS as the native filesystem?
macOS
Linux
Windows
Android
A user is unable to access several documents saved on a work PC. A technician discovers the files were corrupted and must change several system settings within Registry Editor to correct the issue. Which of the following should the technician do before modifying the registry keys?
Update the anti-malware software.
Create a restore point.
Run the PC in safe mode.
Roll back the system updates.
After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?
Enable System Restore.
Disable System Restore.
Enable antivirus.
Disable antivirus.
Educate the user.
Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?
.exe
.dmg
.app
.rpm
.pkg
A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?
Startup
Performance
Application history
Processes
A new spam gateway was recently deployed at a small business. However, users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the most effective method for dealing with this issue?
Adjusting the spam gateway
Updating firmware for the spam appliance
Adjusting AV settings
Providing user training
An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?
Configure the firewall
Restore the system from backups
Educate the end user
Update the antivirus program
A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?
Click proceed.
Report the employee to the human resources department for violating company policy.
Restore the computer from the last known backup.
Close the browser window and report the email to IT security.
A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?
Ask the user for the model number of the hardware.
Offer a temporary replacement device to the user.
Submit the issue to the manufacturer.
Remotely install updates to the device driver.
An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply with regulatory requirements. Which of the following disposal methods for the non-compliant cards is the most environmentally friendly?
Incineration
Resale
Physical destruction
Dumpster for recycling plastics
Which of the following file extensions should a technician use for a PowerShell script?
.ps1
.py
.sh
.bat
.cmd
What is the first step to resolve the issue reported by the user?
Identify the index number of the Event Viewer issue
Reboot the system
Uninstall the application
Contact technical support
What is the error code displayed in the BSOD message?
0x0000001E
0x0000000A
0x000000D1
0x0000007B
What is the suggested first step if the BSOD screen appears again?
Contact technical support
Restart your computer
Update your antivirus software
Reinstall the operating system
Which command is used to force a shutdown in the CLI resolution?
shutdown -s -t 0
shutdown /r /f /t 0
shutdown -h now
shutdown /l
What is the purpose of the command 'gpupdate /force' in the CLI resolution?
To update the system BIOS
To force a group policy update
To clear the DNS cache
To restart the network services
What is the manufacturer of the computer system shown in the image?
HP Inc.
Dell Inc.
Lenovo
Acer
What is the model of the computer system displayed in the image?
OptiPlex 7070
OptiPlex 8675
Latitude 5400
Inspiron 15
What is the total physical memory of the computer system as shown in the image?
4195030112
8192030112
2195030112
5195030112
What command is used to retrieve information about logical disks in Windows PowerShell?
Get-LogicalDisk
Get-DiskInfo
Get-WmiObject win32_logicaldisk
Get-DiskDetails
Which of the following is a valid PowerShell command to copy a file with force?
copy /y /force
cp -f
robocopy /force
xcopy /y /force
What is the drive type of the logical disk with DeviceID "C:" as shown in the PowerShell output?
1
2
3
4
What command is used to list files with a specific pattern in the Windows command line?
dir
ls
find
search
Which file has the latest modification date in the list shown?
msvcp120.dll
msvcrt.dll
msvcp140.dll
msvcp100.dll
What is the purpose of the command "shutdown -s -f -t 0" in the CLI resolution?
Restart the computer
Log off the user
Shut down the computer immediately
Hibernate the computer
Which command is used to copy a file in the CLI resolution?
move
copy
paste
transfer
What command is used to list all running processes in the command line interface shown in the image?
dir
tasklist
ipconfig
netstat
Which process has the highest memory usage according to the command line output?
chrome.exe
explorer.exe
svchost.exe
notepad.exe
In the CLI resolution section, which command is used to shut down the system?
shutdown /s /t 0
taskkill /f
gpupdate /force
regsvr32 msvcp100.dll
What type of entry is recorded at index 2190 in the Event Viewer?
Error
Information
Warning
Critical
Which service is associated with the instance ID 1073748860 in the Event Viewer?
DistributedCOM
MEIx64
Service Control Manager
MsiInstaller
What command is used to copy the file "msvcp100.dll" in the 1st CLI Resolution?
xcopy
robocopy
copy
move
In the 2nd CLI Resolution, which command is used to force a GPU update?
gpupdate /force
regsvr32 msvcp100.dll
shutdown -s -f -t 0
tasklist / sort
