WorksheetsChapter 1 Quiz LO 1-4
Total questions: 15
Worksheet time: 8mins
Poor communication has a negative effect on career progression but has little effect on the morale of employees.
true
false
The term social intelligence refers to the ability of people to quickly assess the emotions of those around them and adapt their tone, words, and gestures accordingly.
true
false
The widespread use of the internet has increased companies' attention to social responsibility.
true
false
Which of the following is an accurate comparison between email and new media (text/social media/DM)?
Email has mostly replaced phone calls; new media has mostly replaced memos.
Both email and new media are often used in place of face-to-face conversations.
Both email and new media rely heavily on the use of simulations.
Email has revolutionized business communication more than new media has.
What is one of the ways the advent of new media (text/social media/DM) has impacted organizations?
It has increased the need for employees who have social intelligence.
It has increased the reliance on traditional modes of communication.
It has lessened the need to pay attention to nonverbal cues in communication.
It has decreased the amount of collaboration employees do on projects.
It has reduced the need for cross-cultural competency in organizations.
Identify the impact of new media (text/social media/DM) on communication.
New media have increased rigidity in thinking and reduced people's problem-solving skills.
New media have decreased the average social intelligence of people at work.
New media have made it easier to tap the intelligence of people outside an organization.
New media have reduced the need for cross-cultural competency.
New media have used artificial intelligence to reduce the number of decisions made by front-line employees.
Which of the following is a current challenge for business communicators?
growing need to move away from communicating in genres
decreased availability of workers from diverse backgrounds
increased need for employees with media literacy
increased rejection of new media by younger workers
decreased access to ideas from outside the organization
What set of behaviors is an employee expected to follow when interacting in social situations?
business etiquette
formal communication
heuristics
cross-cultural competency
interpretive skills
Social intelligence is best defined as the ability of people to
choose the right medium to deliver your message most effectively.
quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly.
interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes.
use their communications and actions to take a stand on social issues.
observe proper business etiquette with both internal and external audiences.
Which of the following is most likely to require interpersonal skills?
working overtime
writing notes about a meeting
understanding how a new product works
analyzing a progress report
working on a team
Heidi is an energy drink salesperson. When selling her firm's drinks in the United States, she emphasizes how they will give consumers the extra edge they need to get ahead in life. However, when selling them in China, she instead emphasizes how consumers will be better able to meet their family and work responsibilities. By doing this, Heidi demonstrates
cross-cultural competency.
computational thinking.
visual literacy.
corporate social responsibility.
Which of the following statements about ethnic diversity in the workplace is true?
Older generations in the workplace are more diverse than younger generations.
U.S. workers have grown less ethnically diverse.
The youngest generation in the workplace has the most ethnic diversity.
Ethnic diversity in the workplace makes employees less culturally aware.
Workplace ethnic diversity reduces an organization’s ability to solve problems creatively.
Management researchers often define a problem as
a situation that requires you to backtrack several times in order to solve it.
a gap between someone's present situation and where that person wants to be.
something that requires more computational thinking than interpretive skills.
a situation that has a well-defined obstacle.
an obstacle that requires many types of skills to overcome.
The widespread use of the internet has
led employees to expect written communication to be inviting and easy to read.
reduced the spread of overtly negative information about organizations.
increased the likelihood of culturally similar people working together on a global team.
made organizations less accountable to society and removed them from public scrutiny.
made it easier for business executives to make quick, formulaic management decisions.
Which of the following statements about ill-defined problems is true?
Ill-defined problems can be solved by applying the right formula.
A well-run business encounters few ill-defined problems.
Ill-defined problems always have a negative impact on companies.
Solving ill-defined problems requires analytical skill and good judgment.
Ill-defined problems have unique and perfect solutions.
