WorksheetsFA Training - Jan 25
Total questions: 29
Worksheet time: 15mins
What should you do if you are running late for a shift?
Arrive as soon as you can without notifying anyone
Notify your co-worker and your supervisor
Wait until your next shift to inform the supervisor
Call Kyle on her cell
How should shift swaps and coverage arrangements be managed?
No need for approval if it's a minor swap
Email Student Ops Managers
Inform a friend to cover for you without notifying anyone
Via TEAMS shifts
What is the deadline for submitting timecards each week?
Sunday at midnight
Monday at 5 p.m.
Friday at noon
Saturday at 10 p.m.
What should you do if a friend visits during your shift?
Allow them to stay for a while as long as you’re not busy
Let them sit behind the desk
Keep the interaction brief and professional
Leave them at the desk while you take a break
What is the policy for consuming food and drink during a shift?
You can eat a full meal at the desk
Food and drink are strictly prohibited
Only drinks are allowed
Small snacks are allowed, but full meals require clocking out
How should you answer the phone at the information desk?
“Usdan”
“Hello, who is this?”
“Usdan information and ticketing. How may I help you?”
“What do you want?”
What type of offense may lead directly to termination?
Being late to a shift
Violating dress code
Clocking in before you arrive
Allowing a friend behind the desk
What is the policy for handling bodily fluids?
Secure the area and call custodial staff
Clean it up immediately
Ignore it
Use supplies from the info desk
Where can lost and found items be stored?
In the cabinet under the stairs
On the shelf in the info office
Under the the information desk
Behind the information desk in labeled drawers
What room is bookable by a Wesleyan Student as a Walk in?
Usdan 108
Usdan 114
Usdan 136
DFC
What should you do first when starting your shift?
Clock in, collect keys, and log into Teams
Begin unlocking doors immediately
Review the schedule and setup worksheet
Go get a coffee
What should you do with your FA keys at the end of your shift?
Leave them on the desk
Keep them until the next shift
Hand them directly to the next Facility Assistant or return them to the key box
Give them to your
co-worker
What is NOT required for a closing shift?
Lock all exterior doors of Usdan
Perform final rounds and print tomorrow’s setup worksheet
Turn off all the lights
Clock out on Workforce Time
What should you do if an event is sold out and a patron inquires about tickets?
Tell them no tickets are available, sorry!
Direct them to the wait list, one hour before the event at the venue
Refer them to another box office
Tell them to email Kyle
What is the default ticket delivery method?
Will Call
Wait List
Complimentary
E-Ticket
What should you do if a customer ask to return a ticket?
Process the refund immediately
Provide a gift certificate for the value
Tell them we have a strict "No Refund Policy"
Offer an exchange,
let them know the policy, then request refund from the manager via Ticketing Help form
What is the purpose of the Out post in your “Coming On and Off Shift” Teams channel?
To log issues requiring immediate attention
To record lost and found items
To check on upcoming events
To inform pro staff and co-workers of shift happenings
According to the facility’s pet policy, which of the following is true?
Pets are allowed inside the building if they are leashed
Only service animals are allowed
Pets are not allowed indoors unless they are kept in a carrier
All pets are allowed in designated pet-friendly zones
Where can you find your weekly Task assignment?
In an email
Teams Chat
General Team Channel
On white board
What should you do if find that a toilet is continuously flushing?
Call Physical Plant
Try to fix it yourself
Post in Notes for Pro Staff
Leave it for the next shift
What is the first step in response to a fire alarm?
Search for the fire
Call 911
Evacuate the first floor immediately
Lock all doors
Which specialty assignment was added to opening rounds?
Usdan 108 & 110 AV check
Clear the poster boards
Usdan and Fayerweather A/V Check
Post daily story on Instagram
What does the "Acknowledge" step in AIDET emphasize?
Greeting people warmly with a smile and eye contact
Providing a detailed explanation of policies
Thanking customers for their patience
Sharing your name and role
In the CARES framework, what does the "Calm" step focus on?
Avoiding responsibility for the situation
Quickly solving the issue without listening
Staying composed and using a calm tone
Asking the customer to wait
Which of the following phrases demonstrates "Empathize" from the CARES framework?
"Let me transfer you to someone who can help."
"I can imagine how frustrating this must be for you."
"Here’s what I can do to help right now."
"Please wait here while I find a solution."
What is the pin code for the chapel AV interface?
0907
3566
2025
1831
Why is x3566 the pin code for the chapel AV?
It's the alarm code for the info office
It's the number of students at Wesleyan
It's Kyle's Bday
It's the Usdan info desk ext.
When is the deadline for advanced New Haven Shuttle ticket sales?
One hour before departure
Friday at 4pm
9am, day of
Friday at 12pm
On what days does the weekly New Haven Shuttle run?
Friday
Sunday
Monday
Friday
Sunday
Friday
Saturday
Sunday
Thursday
Friday
Saturday
Sunday
