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WorksheetsManagement Functions
Total questions: 60
Worksheet time: 35mins
Fill in the blank: Management is the process of coordinating resources in order to accomplish an organization’s _______.
goals
tasks
projects
plans
Fill in the blank: Management is carried out by a supervisor, manager or _______ team.
leadership
support
technical
administrative
Fill in the blank: Supervisors and Managers conduct the _______ process.
evaluation
hiring
training
budgeting
Fill in the blank: Supervisors and Managers guide the _______ of the business.
operations
finances
marketing
sales
Fill in the blank: Supervisors and Managers make things happen, but do not usually perform actual jobs in _______ or businesses.
organizations
factories
schools
hospitals
Fill in the blank: The Management Process is the _______ activity a supervisor or manager performs.
key
optional
secondary
irrelevant
Fill in the blank: The Management Process is composed of the basic management _______.
functions.extract
principles
strategies
tools
Fill in the blank: Efficiency means doing the task _______.
doing the task efficiently.
quickly without regard to quality.
with minimal resources.
in a careless manner.
Fill in the blank: Efficiency is the ability to do something well or achieve a desired result without _______ energy or effort.
wasting
increasing
losing
gaining
Fill in the blank: Efficiency refers to the _______ between inputs and outputs.
relationship
difference
ratio
gap
Fill in the blank: Effectiveness means doing the right _______.
actions
things
decisions
choices
Fill in the blank: Effectiveness translates into obtaining business _______.
results
profits
losses
expenses
What must a good supervisor be concerned with according to the management tip?
Reaching goals and doing so in an efficient manner
Only reaching goals
Only being efficient
Management can be influenced by which environmental factors?
Internal and external
Only internal
Only external
Fill in the blank: Internal environmental factors include the role of company _______.
leadership
management
employees
culture
What are external environmental factors that can directly interact with a company?
Government regulations
Environment
Political factors
Fill in the blank: The control process helps to guarantee objectives are _______.
persistent
achieved
monitored
evaluated
The five steps in the control process are:
Establishing standards, measuring performance, comparing performance against standards, taking corrective action, and feedback.
Planning, organizing, leading, controlling, and evaluating.
Identifying objectives, setting goals, implementing strategies, monitoring progress, and reviewing outcomes.
Researching, developing, testing, implementing, and maintaining.
Fill in the blank: The control process begins with establishing _______ and standards.
goals
objectives
rules
procedures
Which of the following is NOT a step in the control process?
A) Establish objectives and standards
B) Measure performance
C) Analyze deviations
D) Ignore results
The purpose of measuring performance in the control process is to:
Identify deviations from the plan
Ensure resources are used efficiently
Motivate employees
All of the above
Fill in the blank: Without _______ of performance, efficient control is not possible.
measurement
evaluation
analysis
observation
Management should focus on ______ when analyzing deviations.
identifying root causes
increasing production
hiring more staff
expanding market reach
What does taking corrective action involve?
Management by exception
Management by inclusion
Management by consensus
Management by delegation
Which resources do supervisors and managers control?
Human, financial, material, and information resources
Human, technological, and financial resources
Material, technological, and human resources
Financial, material, and technological resources
Fill in the blank: Power-oriented style maintains total control over the entire _______.
operation
team
process
system
Which management style is appropriate in middle management in large corporations?
Power-oriented
Routine-oriented
Achievement-oriented
Micromanagement
Fill in the blank: Achievement-oriented style is most effective when dealing directly with employees who are producing the _______.
work
least results
most errors
least output
What is micromanagement?
A) A leadership method that gives employees complete freedom
B) A method where a manager closely controls the work of employees
C) A strategy to increase employee creativity
D) A type of management that involves no supervision
Fill in the blank: Situational management occurs when a manager or supervisor can adapt the management approach to a particular ________.
circumstance
location
time
personality
List the management functions mentioned in the notes.
Planning, Organizing, Leading, Controlling
Planning, Directing, Staffing, Budgeting
Organizing, Leading, Monitoring, Evaluating
Controlling, Planning, Staffing, Directing
True or False: Micromanagement should be used frequently as it is an effective leadership method.
True
False
Planning involves:
Setting goals and deciding how to achieve them
Randomly choosing actions without a goal
Ignoring future possibilities
Focusing only on past achievements
What are the characteristics of effective planning in management?
Realistic, comprehensive, and flexible
Short-term and rigid
Long-term and inflexible
Comprehensive and rigid
Strategic plans involve _______ goals and discuss what a business wants to achieve in three to five years.
long-term
short-term
medium-term
immediate
Which type of plan focuses on a company's everyday activity and promotes the success of tactical and strategic plans?
Strategic Plans
Tactical Plans
Operational Plans
Long-term Plans
Fill in the blank: Tactical plans involve _______ objectives and focus on one year or less.
mid-range
long-term
short-term
immediate
What is an example of a strategic plan mentioned in the notes?
Developing a frequent buyer club
Wanting your shoe store to develop a solid base of loyal customers
Stating employees must encourage customers to sign up for the frequent buyer club
Reviewing plans monthly
Which of the following are factors that affect planning?
Economic conditions
Technological advancements
Government policies
All of the above
Fill in the blank: When completing any management plan, keep in mind the plan will be used to meet a given ______ and therefore should be clear and direct.
goal
objective
target
purpose
Which of the following is involved in organizing?
Dividing work into manageable segments
Setting up a framework
Both A and B
None of the above.
Fill in the blank: Organizing often requires the ______ of an organizational chart.
completion
creation
design
implementation
List the steps involved in the decision-making process according to the management tip.
Identifying the problem, Analyzing the problem, Developing alternatives, Evaluating alternatives, Making the decision, Implementing the decision, Monitoring the decision
Identifying the problem, Developing alternatives, Making the decision, Implementing the decision
Analyzing the problem, Evaluating alternatives, Monitoring the decision
Developing alternatives, Making the decision, Monitoring the decision
What does staffing involve?
Determining what kind of workers are needed
Locating qualified applicants
Assigning new hires to a work area
All of the above
Staffing should be completed to fulfill the needs of a _______.
company
individual
team
project
What is a vital component in the management process according to the notes?
Planning
Organizing
Leading
Controlling
Effective leadership techniques require providing clear directions. True or False?
True
False
Why should exceptions not be made in leadership techniques?
Exceptions can lead to inconsistency and unfairness.
Exceptions enhance flexibility and adaptability.
Exceptions are necessary for unique situations.
Exceptions promote creativity and innovation.
What is one of the effective leadership techniques mentioned in the notes?
Fill in the blank: Effective leadership involves setting ______ standards of performance.
high
low
average
mediocre
Leading by example can make a supervisor's life easier because it:
builds trust and respect among team members.
increases the workload of the supervisor.
creates confusion among employees.
leads to micromanagement.
What is the process of comparing expected results with actual performance called?
Fill in the blank: Corrective control provides ______ after an activity is completed to prevent further deviations.
feedback
guidance
instruction
evaluation
What is a key factor in maintaining efficient decision making for a company?
Clear communication
Lack of resources
Ignoring data
Random decision making
Which of the following is NOT a method of corrective action?
Replacing the input
Changing the control process
Implementing preventative measures
Ignoring objectives
What are standards based on in a business?
Regulatory requirements
Personal preferences
Random choices
Historical data
Evaluating performance in a business can be completed by:
Setting clear objectives and key performance indicators (KPIs)
Ignoring employee feedback
Focusing solely on financial metrics
Avoiding regular performance reviews
When the five management functions are successfully combined and implemented, what will the business achieve?
The business will achieve improved efficiency, effectiveness, and overall performance.
The business will face increased challenges and obstacles.
The business will experience a decline in productivity.
The business will struggle with decision-making processes.
Analyzing information and making decisions about what needs to be done:
planning
organizing
leading
staffing
Patrice tells her sales staff to spend one-fourth of their time on sales meetings, one-fourth on sales reports, one-fourth on answering emails, and one-fourth on generating new leads. Which step of the organizing process is Patrice demonstrating?
evaluating results
allocating resources
