NEW
Font size
WorksheetsBusiness Communications - Chapter 1 Assessment
Total questions: 15
Worksheet time: 8mins
Poor communication has a negative effect on career progression but has little effect on the morale of employees.
true
false
Researchers have found that poor communication often erodes customer loyalty.
true
false
The term social intelligence refers to the ability of people to quickly assess the emotions of those around them and adapt their tone, words, and gestures accordingly.
true
false
The most formal structure of an organization is the traditional hierarchy.
true
false
Solving a communication problem should be a linear process, with no backtracking.
true
false
Most workplace communications are not isolated events; instead, they take place in the context of related communications.
true
false
Any communication between two businesspeople affects their relationship.
true
false
Defining the problem is generally the first step in the problem-solving approach to workplace communication.
true
false
What set of behaviors is an employee expected to follow when interacting in social situations?
business etiquette
formal communication
heuristics
cross-cultural competency
interpretive skills
Social intelligence is best defined as the ability of people to
choose the right medium to deliver your message most effectively.
quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly.
interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes.
use their communications and actions to take a stand on social issues.
observe proper business etiquette with both internal and external audiences.
The______ is the way the various components of a company fit together.
personal communication network
organizational structure
supply chain
regulatory network
organizational context
A hierarchical organization is best defined as
a structure in which employees report to both functional bosses and project supervisors.
a structure with few levels of authority and reporting.
a collection of the simple, well-defined communication streams within an organization.
a rigid chain of command with clear boundaries for responsibility and restricted lines of communication.
the network used by an organization to communicate with its core business partners.
In a(n)______ structure, employees report to both functional bosses and project supervisors.
organic
hierarchical
matrix
genre
external
Which of the following statements about organizational culture is true?
The concept of organizational or corporate culture was popularized in the early 1930s.
A company's organizational culture is determined almost entirely by management.
The focus on organizational culture by management consultants and theorists has drastically decreased over time.
The official organizational culture of a company is almost always identical to its actual organizational culture.
Organizational culture refers to an organization's customary, but often unstated, ways of perceiving and doing things.
According to the problem-solving approach to communication, once the primary sender of a message has generated options, the next step is to
evaluate the options.
interpret the message.
compose the message.
send the message.
build the solution.
