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WorksheetsMB01272025
Total questions: 10
Worksheet time: 10mins
Do clients have to cancel and sign up again themselves from any of the ROA scenarios?
a) Yes, clients must cancel and sign up again.
b) No, Support will take care of it, and the client only has to refresh the app.
c) Yes, but only for new clients.
d) No, clients will automatically be re-enrolled without any action.
Any exception will be handled on a case-to-case basis. These must be assigned to the Payments Team and tagged "Cats" as an interim process.
True
False
The Healthworkers discount is currently active, and a new code is available.
True
False
The Military/Veteran Discount is $150 and is applicable only on intro programs.
True
False
The Bloomineer Discounts are currently escalated, and the discount codes released recently are based on the old pricing system, resulting in amounts less than $100. Clients should be advised to reach out to the EA team to confirm their discount code, or otherwise, they should be informed that we are waiting for a response from the EA team or Georgette.
True
False
What is the final action for Support after the payment team completes the update?
a) Notify the pharmacy about the program change
b) Notify the client and clinician of the updates and schedule consultations if needed
c) Assign the ticket back to the clinician
d) Wait for a response from the EA team
What should you do if you are unable to resolve a delayed medication issue immediately?
a) Ignore the issue and move on to the next case.
b) Inform the client and provide a clear ETA for when the issue will be resolved.
c) Only inform the client once the issue is fully resolved.
d) Ask the client to handle the issue on their own.
What is always necessary when replying to an email to a Clinician in the IHD request?
a) Only mention the next steps
b) Provide a complete detail of what you did to the request
c) Respond with a brief confirmation that the request was received
d) Skip the details and only confirm the action taken
What is the correct URL for Mindbloom's Terms of Use?
What is the correct URL for Mindbloom's FAQs?
