WorksheetsOM_Introduction to Operations Management
Total questions: 30
Worksheet time: 10mins
Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an organization, they are all linked together through:
management.
processes.
stakeholders
customers
Operations management is part of a production system that can be described in the following manner:
Organization: inputs --> processes --> outputs.
Which one of the following correctly describes a production system?
a. Airline: pilots--> planes--> transportation
b. Bank: tellers--> computer equipment--> deposits
c. Furniture manufacturer: wood--> sanding--> chair
d. Telephone company: satellites--> cables--> communication
____ is an example of a pure good.
Restaurant
Coal Mining
Dentist
Education
Which are the TWO (2) characteristics of services?
Can be inventoried and Tangible product
Long interaction with customers and capital intensive
Capital intensive and Quality is objectively determined
High interaction with customers and Labor-intensive
Operations management can be defined as activities related to the creation of goods or services by transforming inputs into outputs
True
False
Inputs can be raw materials, financial support, human resources, equipment and information
True
False
Why is studying operations management important?
To know how goods and services are produced.
To prepare a budget for the organization.
To understand what finance managers do.
To assess customers' needs and wants.
What are the objectives of operations management?
Achieving customers' satisfaction, Using resources efficiently, Smooth production processes, Meeting expected demand and delivery dates, Being an effective producer, Adapting for future survival
Planning, Organizing, Staffing, Leading, Controlling
Securing resources, Promoting and selling goods, Producing and delivering goods, Converting inputs into outputs
Raising funds, Preparing a budget, Assessing customers' needs, Communicating information
What are the characteristics of goods in operations?
Tangible products, Outputs that can be stored, Low interaction with customers, Capital intensive, Ease in measuring quality
Intangible outputs, Outputs that cannot be stored, High interaction with customers, Labour intensive, Difficulty in measuring quality
Securing resources, Promoting and selling goods, Producing and delivering goods, Converting inputs into outputs
Raising funds, Preparing a budget, Assessing customers' needs, Communicating information
What is the relationship between operations and finance functions?
Producing and delivering goods and services, Converting inputs into outputs, Securing resources, Raising funds, Preparing a budget
Raising funds, Preparing a budget, Assessing customers' needs, Communicating information
Securing resources, Promoting and selling goods, Producing and delivering goods, Converting inputs into outputs
Promoting and selling goods and services, Assessing customers' needs and wants, Communicating information, Raising funds, Preparing a budget
What is the relationship between operations and marketing functions?
Producing and delivering goods and services, Converting inputs into outputs, Promoting and selling goods and services, Assessing customers' needs and wants, Communicating information
Securing resources, Promoting and selling goods, Producing and delivering goods, Converting inputs into outputs
Raising funds, Preparing a budget, Assessing customers' needs, Communicating information
Planning, Organizing, Staffing, Leading, Controlling
1) "Who are the customers?" is a key question in operations management.
True
False
1) Reducing inefficiencies will increase a firm’s profitability.
True
False
What are the THREE (3) major functions in an organization?
Human Resource, Operations Management and Marketing
Operations Management, Administration and Marketing
Operations Management, Purchasing and Finance
Finance, Operations Management and Marketing
Which of the following are the primary functions of all organizations?
operations, marketing, and human resources
marketing, human resources, and finance/accounting
sales, quality control, and operations
marketing, operations, and finance/accounting
R&D, finance/accounting, and purchasing
Basic components of an operation system as below except:
Input
Output
Complaint
Feedback
Who is the proponent of Theory X & Y?
Glasdour McGregor
Conor McGregor
Douglas McGregor
Don McGregor
What movement did W. Edward Demings introduce in Japan after WWII?
Quality Assurance
Total Quality Management
Evidence-based Management
Contingency Approach
Who made many improvements to time and motion studies and studied fatigue problems, lighting, heating and other worker issues?
FREDERICK TAYLOR
THE GILBRETHS
MAX WEBER
HENRY FAYOL
A retail operation is an example of an exchange transformation process.
TRUE
FALSE
Students wanting to pursue a career in operations management will find multidisciplinary knowledge beneficial.
TRUE
FALSE
Reasons to study Operations Management include
studying why people organize themselves for free enterprise
knowing how goods and services are consumed
learning about a costly part of the enterprise
understanding what human resource managers do
The person most responsible for popularizing interchangeable parts in manufacturing was?
Frederick Winslow Taylor
Henry Ford
Lillian Gilbreth
Eli Whitney
Operations managers are responsible for assessing consumer ẇants and needs and selling and promoting the organization's goods or services.
True
False
Companies are either producing goods or delivering services. This means that only one of the tẇo types of operations management strategies are used.
True
False
‘Value added' by definition is alẇays a positive number since 'added' implies increases.
True
False
The marketing function's main concern is with ________
producing goods or providing services
procuring materials, supplies, and equipment
building and maintaining a positive image
generating the demand for the organization's products or services
Walter Shewhart is listed among the important people of operations management because of his contributions to
assembly line production
statistical quality control
measuring the productivity in the service sector
just-in-time inventory methods
Which of the following statements is true?
Almost all services and almost all goods are a mixture of a service and a tangible product.
A pure good has no tangible product component.
A pure service has only a tangible product component.
There is no such thing as a pure good.
