Worksheets1.03 A - C Knowledge Check Quiz
Total questions: 10
Worksheet time: 5mins
To get the full meaning of what someone is saying, you need to listen carefully and
watch the speaker’s body language.
know the speaker’s background.
take notes.
make no response.
Smiling at customers and looking them in the eye is what type of communication?
Nonverbal
Oral
Negative
Effective
Which of the following is a characteristic of effective communication:
Complete
Emotional
Vague
Individual
Before organizing an oral presentation, the presenter should
determine the purpose or nature of the message.
determine the size of the audience.
prepare appropriate visual aids.
gather information from a variety of sources.
When preparing to deliver an oral presentation, the most important step is
practicing the delivery.
writing useful note cards.
conducting research.
choosing the best visual aid.
Which of the following are factors to consider during the delivery process of an oral presentation:
Voice quality and nonverbal behavior
Nonverbal behavior and development of notes
Organization of content and voice quality
Organization of content and development of notes
Which of the following statements is true about conflict:
Conflict is unavoidable but manageable.
Functional conflict tends to be negative and destructive.
Problems are easily resolved when emotional conflicts exist.
It is possible to resolve a conflict before acknowledging it.
Tim thought his manager told him to have the sales report done by 2:00 p.m. on Thursday, but his manager actually wanted the report by noon on Tuesday. When the report was not ready on Tuesday, Tim’s manager became irritated with him. What was the reason for the conflict?
Miscommunication
Limited resources
Authority struggles
Inconsistent opinions
A person reacting to conflict by trying to persuade others to take a certain course of action is an example of
negotiating
problem-solving
yielding
forcing
Which of the following is an example of conflict producing positive effects:
Encouraging creativity
Promoting frustration
Ending relationships
Building distrust
