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Worksheetsappointment
Total questions: 25
Worksheet time: 18mins
Based on the dialogue, we know that ....
Rendy want to meet a teacher
Rendy want to meet with Dr. Jones
Rendy want to meet with Dr. Smith
Rendy make an appointment on Wednesday
Rendy make an appointment on Thursday
The underlined expression expresses ....
Expressing satisfaction
Making an appointment
Responding an appoinment
Expressing sadness
Cancelling an appointment
The suitable expression to complete the dialogue is …
Prefer
see
want
take
see
Where are they want to go?
Kitchen
bedroom
bookstore
hall
hotel
Ok. Lets go
Yes I think so
Great man
I’m sorry I can’t, I’m sick
With pleasure
What will you say if you want to arrange the time of an appointment?
How does 12.30 sound to you?
I am sorry, I am very busy this weekend
I will be available next Monday
No, I am sorry Wednesday doesn't work for me
What will you say if you agree with an appointment?
Is it good around at 8.30 in the morning?
Yes, I would be available at that time
I would like to make an appointment with the doctor.
I am sorry, I will be out of town this Sunday
Steps to make an appointment/reservation by phone call is...
Greeting - Introduce yourself - Asking for time - Express your purpose - Say 'thank you' -
Greeting - Introduce yourself - Asking for time - Express your purpose - Say 'thank you'
Greeting - Asking for time - Introduce yourself - Express your purpose - Say 'thank you'
Greeting - Introduce yourself - Express your purpose - Asking for time - Say 'thank you'
What will you say if you want to asking for an appointment?
Unfortunately, I will be away, so I will be unable to meet you.
Would it be possible to meet up at your office this afternoon?
I'd be available to discuss with you this Sunday.
How about Monday at 10 o'clock?
We can make an appointment to do several things, except...
to see doctor at hospital
to meet new customer/client
to make an interview
to buy things at supermarket
When taking a message during a phone call, what information should you ask for?
caller's name, phone number, message content, and any other relevant details
caller's phone number and message content only
caller's name and message content only
Hello, may I speak to Zeva?
It is the expression of ....
Making a call
Responding to a call
Make an appointment
When I can't hear the speaker
Take a look at the following dialog :
Reseptionist : Miss. Ria is not in her office at this moment. Would you like to leave a message?
Linda : Yes, please tell her to call me at number zero - eight - one - one - two - six - eight - five - four - seven - six
What is Linda's phone number
08112685467
08112658476
08112685476
What sentence usually use to greet someone on the phone?
how are you?
halo
good bye
nice to meet you
What is 'Appointment'?
an arrangement to having a phone call with a friend
an arrangement to meet someone at particular time and place
an arrangement to make a schedule for students
an arrangement to buy things at supermarket
One of the most important points when booking a hotel is to give your ______.
Id card
You introduce yourself
Personal information
Car keys
Bag
When ending a phone call, make sure ________.
You end it by yelling
You introduce yourself
You end it politely and positively
You hang up
You ask the receptionist’s name
form of company / department identification when receiving a phone calls is “________”.
Sally speaking
Margaret Hotel, this is Lenny speaking
How are you?
May I help you?
How are you?
Receptionist : thanks for calling Queen Hotel. Veronica’s speaking.
Guest : hello, I’m interested in booking a room for April 21st to 23rd
Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town.
Guest : oh, I didn’t realize. Well, what about the weekend after that?
Receptionist : do you mean the twenty-eighth?
Guest : yes. Friday until Sunday.
Receptionist : it looks like we have a few vacancies left. We recommend that you make a
reservation, though. It’s still considered peak season then.
Guest : Okay! Can we pay when we arrive?
Receptionist : yes, but we do require a fifty-dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit.
Guest : okay. Do you have any rooms with two double beds? We’re a family of four
Receptionist : yes, all of our rooms have two double beds. The rate for that weekend is $129 a
night.
Guest : great, I’ll call you right back. I have to find my husband’s credit card
Receptionist : okay. Oh, and just to let you know… our outdoor pool will be closed, but our indoor
pool is open
Guest : oh, that’s okay. Thank you for your help
Receptionist : you’re welcome and thank you for calling Queen Hotel.
The _______ will be closed during the weekend that the guest will be staying on.
Pool
Outdoor pool
Indoor pool
Hotel
Lobby
Receptionist : thanks for calling Queen Hotel. Veronica’s speaking.
Guest : hello, I’m interested in booking a room for April 21st to 23rd
Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town.
Guest : oh, I didn’t realize. Well, what about the weekend after that?
Receptionist : do you mean the twenty-eighth?
Guest : yes. Friday until Sunday.
Receptionist : it looks like we have a few vacancies left. We recommend that you make a
reservation, though. It’s still considered peak season then.
Guest : Okay! Can we pay when we arrive?
Receptionist : yes, but we do require a fifty-dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit.
Guest : okay. Do you have any rooms with two double beds? We’re a family of four
Receptionist : yes, all of our rooms have two double beds. The rate for that weekend is $129 a
night.
Guest : great, I’ll call you right back. I have to find my husband’s credit card
Receptionist : okay. Oh, and just to let you know… our outdoor pool will be closed, but our indoor
pool is open
Guest : oh, that’s okay. Thank you for your help
Receptionist : you’re welcome and thank you for calling Queen Hotel.
The guest is traveling with ______.
Her daughters
The receptionist
Her family
The receptionist
Her sister
Receptionist : thanks for calling Queen Hotel. Veronica’s speaking.
Guest : hello, I’m interested in booking a room for April 21st to 23rd
Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town.
Guest : oh, I didn’t realize. Well, what about the weekend after that?
Receptionist : do you mean the twenty-eighth?
Guest : yes. Friday until Sunday.
Receptionist : it looks like we have a few vacancies left. We recommend that you make a
reservation, though. It’s still considered peak season then.
Guest : Okay! Can we pay when we arrive?
Receptionist : yes, but we do require a fifty-dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit.
Guest : okay. Do you have any rooms with two double beds? We’re a family of four
Receptionist : yes, all of our rooms have two double beds. The rate for that weekend is $129 a
night.
Guest : great, I’ll call you right back. I have to find my husband’s credit card
Receptionist : okay. Oh, and just to let you know… our outdoor pool will be closed, but our indoor
pool is open
Guest : oh, that’s okay. Thank you for your help
Receptionist : you’re welcome and thank you for calling Queen Hotel.
The deposit is _________.
$10
$25
$50
$100
$110
Receptionist : thanks for calling Queen Hotel. Veronica’s speaking.
Guest : hello, I’m interested in booking a room for April 21st to 23rd
Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town.
Guest : oh, I didn’t realize. Well, what about the weekend after that?
Receptionist : do you mean the twenty-eighth?
Guest : yes. Friday until Sunday.
Receptionist : it looks like we have a few vacancies left. We recommend that you make a
reservation, though. It’s still considered peak season then.
Guest : Okay! Can we pay when we arrive?
Receptionist : yes, but we do require a fifty-dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit.
Guest : okay. Do you have any rooms with two double beds? We’re a family of four
Receptionist : yes, all of our rooms have two double beds. The rate for that weekend is $129 a
night.
Guest : great, I’ll call you right back. I have to find my husband’s credit card
Receptionist : okay. Oh, and just to let you know… our outdoor pool will be closed, but our indoor
pool is open
Guest : oh, that’s okay. Thank you for your help
Receptionist : you’re welcome and thank you for calling Queen Hotel.
The credit card the guest is going to use belongs to ________.
Her husband
The receptionist
Her father
Her daughter
Her sister
Receptionist : thanks for calling Queen Hotel. Veronica’s speaking.
Guest : hello, I’m interested in booking a room for April 21st to 23rd
Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town.
Guest : oh, I didn’t realize. Well, what about the weekend after that?
Receptionist : do you mean the twenty-eighth?
Guest : yes. Friday until Sunday.
Receptionist : it looks like we have a few vacancies left. We recommend that you make a
reservation, though. It’s still considered peak season then.
Guest : Okay! Can we pay when we arrive?
Receptionist : yes, but we do require a fifty-dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit.
Guest : okay. Do you have any rooms with two double beds? We’re a family of four
Receptionist : yes, all of our rooms have two double beds. The rate for that weekend is $129 a
night.
Guest : great, I’ll call you right back. I have to find my husband’s credit card
Receptionist : okay. Oh, and just to let you know… our outdoor pool will be closed, but our indoor
pool is open
Guest : oh, that’s okay. Thank you for your help
Receptionist : you’re welcome and thank you for calling Queen Hotel.
The rooms can be cancelled before ________ if the guest wants the deposit back
April 20
April 21
April 22
April 23
April 24
Receptionist : thanks for calling Queen Hotel. Veronica’s speaking.
Guest : hello, I’m interested in booking a room for April 21st to 23rd
Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town.
Guest : oh, I didn’t realize. Well, what about the weekend after that?
Receptionist : do you mean the twenty-eighth?
Guest : yes. Friday until Sunday.
Receptionist : it looks like we have a few vacancies left. We recommend that you make a
reservation, though. It’s still considered peak season then.
Guest : Okay! Can we pay when we arrive?
Receptionist : yes, but we do require a fifty-dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit.
Guest : okay. Do you have any rooms with two double beds? We’re a family of four
Receptionist : yes, all of our rooms have two double beds. The rate for that weekend is $129 a
night.
Guest : great, I’ll call you right back. I have to find my husband’s credit card
Receptionist : okay. Oh, and just to let you know… our outdoor pool will be closed, but our indoor
pool is open
Guest : oh, that’s okay. Thank you for your help
Receptionist : you’re welcome and thank you for calling Queen Hotel.
The guest was going to stay at the hotel on the ________
April 14-16
April 21-23
April 28-30
May 5-7
May 8-10
Receptionist : thanks for calling Queen Hotel. Veronica’s speaking.
Guest : hello, I’m interested in booking a room for April 21st to 23rd
Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town.
Guest : oh, I didn’t realize. Well, what about the weekend after that?
Receptionist : do you mean the twenty-eighth?
Guest : yes. Friday until Sunday.
Receptionist : it looks like we have a few vacancies left. We recommend that you make a
reservation, though. It’s still considered peak season then.
Guest : Okay! Can we pay when we arrive?
Receptionist : yes, but we do require a fifty-dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit.
Guest : okay. Do you have any rooms with two double beds? We’re a family of four
Receptionist : yes, all of our rooms have two double beds. The rate for that weekend is $129 a
night.
Guest : great, I’ll call you right back. I have to find my husband’s credit card
Receptionist : okay. Oh, and just to let you know… our outdoor pool will be closed, but our indoor
pool is open
Guest : oh, that’s okay. Thank you for your help
Receptionist : you’re welcome and thank you for calling Queen Hotel.
Veronica is a receptionist from ________ Hotel.
Guest
Pool
Lobby
Vacancies
Queen
