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WorksheetsA+Core 1 (200-300)#3
Total questions: 92
Worksheet time: 48mins
A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?
Collate
Transparency
Duplex
Landscape
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
Document the findings, actions, and outcomes.
Establish a plan of action to resolve the problem and implement the solution.
Inquire about environmental or infrastructure changes.
Conduct external or internal research based on symptoms.
A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?
IaaS
VDI
SaaS
VPN
Which of the following would be the BEST reason to use a virtual machine as a sandbox?
To test new software in a safe environment
To increase the efficient use of computing resources
To have dedicated hardware for a single system
To run multiple machines on the same hardware
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?
Hub
Router
Wireless access point
Ethernet gateway
Which of the following is the PRIMARY security concern with virtual machine escape?
Compromising the hypervisor
Cross-site scripting
Rogue virtual machines installed on the hypervisor
Overutilization of resources
An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?
Coaxial
Fiber
Cat 5e
Plenum
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)
Granting too many application camera permissions
A failing battery
Privileged control
Too many open applications
Using the device as a Wi-Fi hotspot
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?
192.168.7.28
172.22.40.6
169.254.168.10
10.1.50.30
A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?
Overheating
Faulty RAM
Faulty CMOS battery
OS update issue
The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?
Waste container
Fuser
Roller
Toner
Which of the following types of devices MOST often uses a Thunderbolt cable?
Android mobile
Linux PC
Apple laptop
Chromebook
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
Install a printer roller kit.
Replace the paper with thicker paper stock.
Disable the printer for repairs.
Remove the paper and let the fuser cool down.
A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result: IPv4 connectivity...limited or none IPv4 address...169.254.254.1 - subnet mask...255.255.0.0 default gateway... Which of the following is the MOST likely cause of this issue?
DNS resolution
ARP cache
Duplicate IP address
DHCP failure
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?
Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.
Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.
Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.
Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.
Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)
25
443
80
23
143
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?
Replace the fuser assembly
Exchange the transfer roller.
Re-calibrate the printer.
Clear the jam.
Which of the following is an unsecure remote access protocol?
SFTP
SSH
Telnet
HTTPS
Which of the following cable types is the standard connector on printers?
Lightning
USB
eSATA
DVI
Which of the following is the MAXIMUM power PoE+ provides?
95W
15.4W
60W
30W
A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?
Accelerometer
Gyroscope
System on a chip
Digitizer
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
Verify the RAM temperature
Unplug one power cable
Utilize a grounding strap
Replace the RAM while the server is running
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?
Restart the modem and run an online internet connection and speed diagnostic tool.
Replace the modem because it is not working correctly based on the test result.
Explain to the customer this is not an issue; this situation is normal for this type of internet connection.
Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.
An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?
Replace the imaging drum
Realign the pickup rollers.
Clean the duplexing assembly.
Calibrate the printer
A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable?
161
80
25
23
A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?
Loopback plug
Network tap
Spectrum analyzer
Toner probe
A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?
Write a knowledge base article in the ticketing software to expedite future incidents.
Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.
Send an email communication to the company about the issue and the steps taken to resolve it.
Work with the developer to proactively collect the application logs to identify future errors of this type.
A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?
Docking station with DisplayPort
PoE switch
USB-C hub with power delivery
KVM switch with audio
Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?
Switches only send data to the specific computer, while hubs send data to all computers inside the network.
Switches scramble data, while hubs send data in the original form.
Switches receive data and route it to all computers inside the network, while hubs receive data and do not route.
Switches compress data, while hubs send uncompressed data.
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
Firewall
Load balancer
Proxy server
Switch
Bridge
A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?
Burned-out bulb
Physical cabling issues
Display burn-in
Incorrect data source
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
Enabling and configuring a 5GHz antenna
Configuring all devices with different channels
Configuring separate IP ranges
Enabling multiple SSIDs
In which of the following places is a laptop's wireless antenna MOST likely located?
In the bezel of the lid
Underneath the battery
Near the network interface card
Integrated into the motherboard
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
Cat 6a
Cat 5e
Cat 6
Cat 5
Which of the following describes the BEST use case for a client-side hypervisor?
When the data center environment is out of resources for a new server
As a cost-saving measure to allow multiple users on one computer
To provide a backup to cloud-based solutions during internet failures
For a software developer who is required to test an application in many environments
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
15,000rpm drive
eMMC storage device
Optical disk drive
RAID 10 array
A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
Reboot all the machines having the issues.
Reboot all the printers.
Change the language settings on the printers.
Install an updated printer driver on the print server.
A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
Complete a factory reset of the phone.
Verify the power rating of the charger.
Check that all missing smartphone OS updates are applied.
Ensure all unnecessary connectivity features are disabled.
User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
Verify the system functionality.
Test the functionality of the antivirus.
Attempt to reinstall the application.
Determine the source of the installation file.
Complete the final report.
A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?
Reinstall the operating system.
Report the status of the drive and close the ticket.
Configure a new RAID array.
Consider another possible cause of the issue.
Restore the latest backup of the system.
Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?
DBaaS
DRaaS
IaaS
SaaS
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?
The USB cable is physically damaged.
The USB port belongs to a different form factor.
A foreign object is stuck inside the port.
The cable connection utilized the wrong orientation.
A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?
Impact
Inkjet
Thermal
Laser
A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?
0
1
5
10
A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop?
Set up a VPN.
Configure a hotspot.
Activate NFC.
Use a USB cable.
A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible 1TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?
1TB flash drive
1TB SATA SSD
1TB SAS
1TB NVMe SSD
Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?
The print server has outdated print drivers.
The wrong network printer queue is being used.
The default paper type has been changed.
The network printer is on the wrong VLAN.
Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?
Rapid elasticity
High availability
Metered service
Community cloud
A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?
Crimper
Punchdown tool
Cable tester
Loopback plug
To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user’s child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet?
The device’s plan has been unpaid.
The device has a data cap and has reached that limit.
The child accidentally connected to a neighbor’s WLAN.
The company’s group policy disabled the device.
A user’s desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?
Power supply
Memory
CPU fan
Hard drive
A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?
Check the storage space.
Install the latest updates.
Recalibrate the digitizer.
Inspect the screen for damage.
A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone?
Hotspot
Bluetooth
Location
Wi-Fi
A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT?
Replace the cable that runs from the user's desk to the patch panel.
Ensure settings within the computer's BIOS.
Check the speed and duplex settings on the switch.
Verify which port the VLAN is assigned to.
A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank’s need?
Community
Hybrid
Public
Private
Which of the following wireless technologies has the MOST range and wireless throughput?
802.11ax
802.11b/g/n
802.11g
802.11ac
Which of the following cables replaced the Apple 30-pin connector and is also reversible?
USB-C
Lightning
DisplayPort
miniUSB
New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?
Install the required drivers through the Control Panel.
Replace the RAM.
Configure appropriate settings within the BIOS.
Modify the boot.ini file.
A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization’s servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?
The user’s switch has stopped working.
The user’s domain account is locked out.
The user’s internet connection is down.
The user’s IP address needs to be renewed.
A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?
DDR4
VRAM
ECC
SODIMM
A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?
Restart the system.
Replace the failed drives.
Rebuild the RAID.
Reinstall the HDD drivers.
A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?
NVMe
PCIe
SCSI
eSATA
A technician is installing new power supplies for the application engineering team’s workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?
500W redundant power supply
1000W 24-pin modular power supply
220VAC 9000J surge protector
2000VA uninterruptible power supply
Which of the following handles touch-screen operation on a mobile device?
Stylus
Liquid crystal display
Processor
Digitizer
The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity issues. The user claimed the device functioned on Wi-Fi, but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?
Bluetooth on the device was disabled by mistake.
The device never had a proper SIM card installed.
S/MIME certificates were corrupted and needed to be reloaded.
MDM was never properly set up on the device.
A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?
Verify the header panel connector is properly connected.
Spot-check that the I/O shield for the motherboard is properly installed.
Check to make sure that any video cards have auxiliary power cabling connected.
Ensure thermal paste is being used on the CPU.
An organization keeps receiving spam that appears to come from its own domain. No accounts have been compromised. Which of the following will BEST mitigate this issue?
SPF
S/MIME
SSID
DNS
Which of the following describes the main difference between T568A and T568B cabling standards?
The standards use different cable connectors.
The T568B data transfer rate is higher than T568A.
The green and the orange cables are interchanged.
T568A is used in blue cables, and T568B is used in green cables.
A help desk technician plugged in a user’s new computer to a network port. After a few minutes, the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?
The DHCP server is using addresses in the range of 169.254.254.1
The network cable is not attached.
The PC is unable to contact a DHCP server.
The WLAN is disabling the NIC card.
A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?
Empty imager drum
Third-party toner
Scratched scanner glass
Overheated system fuser
A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?
Restart the videoconference.
Check the audio inputs.
Replace the laptop.
Try another microphone.
A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?
Enabling the audio device
Updating the driver
Increasing the volume
Replacing the speakers
Which of the following provides a client device with an IP address?
DHCP
IPSec
SMB
DNS
Which of the following video cables can carry an audio signal?
DVI
HDMI
S-Video
VGA
A technician is building a video production workstation that will consist of two high-end GPUs. The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?
2x 600W redundant power supplies
400W external power supply
1,200W modular power supply
1,500W uninterruptible power supply
A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?
Swap printer trays until the print jobs complete as expected
Replace the tray rollers to ensure proper paper alignment
Verify that the printing trays are correctly set
Reset the default to use 8.5in x 11in (216mm x 279mm) paper
A user built a new PC with parts sourced from a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system immediately shuts down. Which of the following is the MOST likely cause of this issue?
The video card was installed in the wrong PCIe slot
The system does not have enough RAM for 4K video
The SSD drives do not have enough Pagefile
The CPU heat sink was attached without adequate thermal paste
A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?
Testing before deployment
Documenting the findings
Establishing a plan of action
Following corporate procedures
A desktop PC was recently moved to a new area and needs internet access RJ45 connections are not available, but access can be provided through 802.11n connections. Which of the following will need to be installed?
NFS system
Wireless NIC
USB card
SSHD
A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?
SODIMM
VRAM
ECC
DDR4
A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?
Restart the system.
Rebuild the RAID.
Reinstall the HDD drivers.
Replace the failed drives.
A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?
NVMe
SCSI
PCIe
eSATA
A technician is installing new power supplies for the application engineering team’s workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?
SODIMM
ECC
VRAM
DDR4
Which of the following handles touch-screen operation on a mobile device?
Digitizer
Liquid crystal display
Processor
Stylus
The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity issues. The user claimed the device functioned on Wi-Fi, but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?
Bluetooth on the device was disabled by mistake.
The device never had a proper SIM card installed.
S/MIME certificates were corrupted and needed to be reloaded.
MDM was never properly set up on the device.
A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?
Spot-check that the I/O shield for the motherboard is properly installed.
Check to make sure that any video cards have auxiliary power cabling connected.
Verify the header panel connector is properly connected.
Ensure thermal paste is being used on the CPU.
An organization keeps receiving spam that appears to come from its own domain. No accounts have been compromised. Which of the following will BEST mitigate this issue?
SSID
SPF
DNS
S/MIME
Which of the following describes the main difference between T568A and T568B cabling standards?
The standards use different cable connectors.
The green and the orange cables are interchanged.
The T568B data transfer rate is higher than T568A.
T568A is used in blue cables, and T568B is used in green cables.
A help desk technician plugged in a user’s new computer to a network port. After a few minutes, the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?
The PC is unable to contact a DHCP server.
The WLAN is disabling the NIC card.
The network cable is not attached.
The DHCP server is using addresses in the range of 169.254.254.1.
Which protocol is commonly used for printing in a network environment?
SMTP
FTP
HTTP
SMB
An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?
Send friendly reminders to not print unnecessarily.
Enable duplex printing to reduce paper utilization.
Bill each department for the excess material cost.
Require a code or badge before releasing a print job.
