WorksheetsCopy of Copy of Quick Test Unit 3 - From check-in to check-out
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
1. The different stages of interaction between a guest and a hotel is called a…
a)
guest cycle
b)
hotel cycle
c)
guest system
d)
hotel system
2.
2. Currency exchange usually takes place during the … stage.
a)
departure
b)
post departure
c)
occupancy
d)
pre-arrival
3.
3. Travellers who arrive at the hotel without a reservation are called … guests.
a)
passage
b)
spring-up
c)
walk-through
d)
walk-in
4.
4. Half board usually includes…
a)
breakfast/dinner
b)
lunch/dinner
c)
breakfast/lunch
d)
only dinner
5.
5. Good afternoon. We have a reservation … the name of O’Connor.
a)
on
b)
at
c)
in
d)
for
6.
6. A printed piece of paper or an electronic code that can be used instead of money is called...
a)
ATM
b)
a voucher
c)
a note
d)
an account
7.
7. In English ‘lamentela’ is…
a)
expectation
b)
advice
c)
complain
d)
complaint
8.
8. A selection of beverages and snacks is available in the…
a)
safe
b)
concierge
c)
small bar
d)
minibar
9.
9. After paying the bill, you usually receive a…
a)
receipt
b)
recipe
c)
change
d)
reimburse
10.
10. The point of contact between a hotel and its guests is the….
a)
primary desk
b)
guest desk
c)
front office desk
d)
back office
11.
11. Could you please … the registration form?
a)
fill in
b)
fill over
c)
type in
d)
write down
12.
12. Guests must leave their laundry … inside the room.
a)
sack
b)
wallet
c)
purse
d)
bags
13.
13. LEARN is an acronym which stands for listen, empathise, act, report and…
a)
nod
b)
name
c)
notify
d)
note
14.
14. We will send you a satisfaction questionnaire via e-mail. This sentence is related to
a)
pre-arrival
b)
post-departure
c)
occupancy
d)
arrival
15.
15. Room service and beach … are provided without additional charge.
a)
towels
b)
jackets
c)
bags
d)
pillows
16.
16. ‘Cot’ means…
a)
salvagente
b)
chiosco
c)
balconcino
d)
culla
17.
17. The … shows you to the room and brings up your luggage.
a)
porter
b)
receptionist
c)
staff
d)
concierge
18.
18. Our fitness centre and spa is located… the 5th floor.
a)
for
b)
in
c)
on
d)
at
19.
19. I do … for the inconvenience.
a)
excuse
b)
advise
c)
sorry
d)
apologise
20.
20. In English ‘rubinetto che perde’ is…
a)
leaking tap
b)
leaving tap
c)
leaking washbasin
d)
low-flow toilet
100 %
