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WorksheetsCSA 1
Total questions: 15
Worksheet time: 9mins
What do you use to set values for the mandatory fields that are not in the import spreadsheet?
For example, when data is imported into the Choice table for Categories and Subcategories.
Map
Coalesce
Source Script
Target field
Which feature enables you to maintain a unified content categorisation across different content types, such as catalogue items, knowledge articles, and community posts?
Taxonomy
Knowledge Block
Record Producer
User Criteria
Which of the following is true about assigning a task?
Select 2 Answers from the below options.
Task are automatically routed to an assignment group.
The 'assigned to' value is limited to the selected assignment group
Upon assignment, all members of the group receive an email notification.
Task created trough email are routed to the Service Desk
Notifications in the Now Platform occur through which of the following methods?
Select 3 Answers from the below options.
WorkPlace chat
Meeting Invitation
Virtual Agent
SMS
What actions can you take with Flow Designer?
Select 3 Answers from the below options.
Duplicate an action or subflow whitin a flow
Test a flow, subflow, or action in the background.
Define multiples flows with the same trigger conditions.
Look up and delete multiple existing records as a single action.
What feature is added for tasks to give users safer and more secure access to the reports on the dashboards?
A form UI action to auto-generate Reports
'elevate role' option for 'dashboard_admin'
'report_view' access control list
UI policy actions to make fields'Visible'
'report_user' role to be contained by the 'itil' role
Which of the following field types have a one-to-many relationship?
Select 3 Answers from the below options.
Name-Value Pairs
Choice Field
Document ID fields
Reference fields
Glide List
What can you do in the SLA Timeline for a task?
Select 3 Answers from the below options.
Send notifications to the task Assignment group members and manager.
View related task updates.
View the progress of all types of task SLAs, OLAs and underpinning contracts.
Identify why a task update triggered a specific stage in the task SLA.
Which of the following can be configured by all users in the Next Experience instances?
Admin menu
Personalised Start Page
Custom menus
AI Search
Next Experience Readiness Checker
Which of the following is NOT a group type in the base instance?
itil
survey
incident
catalog
You can consolidate Playbooks, Flow Designer, Action Designer, Integration Hub integrations, and Decision Builder into one design environment.
What application allows you to build and manage playbooks, flows, subflows, actions, and decisions from a shared access point?
Workflow Editor
Creator Studio
Service Creator
Workflow Studio
What options are available to workspace users when communicating via email in a Workspace?
Select 2 Answers from the below options.
Track the delivery status of sent emails
Selección correcta
Auto-save email drafts
Add email addresses into recipient fields
Schedule emails for later delivery
What actions can you take with Flow Designer?
Select 3 Answers from the below options.
Selección correcta
Look up and delete multiple existing records as a single action.
Tu selección es correcta
Look up and delete multiple existing records as a single action.
Test a flow, subflow, or action in the background.
Duplicate an action or subflow within a flow.
Define multiple flows with the same trigger conditions on a table.
Which UI action on a task form updates the record and stays on the same page?
Submit
Update
Save
Insert
What do you call a single row in a table or list?
Data
Field
Record
Entry
Item
