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Total questions: 10
Worksheet time: 10mins
Patient calls with Dentical insurance
Schedule
Transfer to office
Ask probing questions
Offer sister location
Patient calling with OHP insurance
Schedule
Transfer to Salem CC
Ask probing questions
Transfer to office
Patient calling with Delta Care USA insurance
Schedule
Transfer to office
Ask probing questions
Do NOT schedule
Patient calling with Dentical insurance
Schedule
Transfer to Office
Offer sister location
Hang up
Patient calling with Dentical insurance
Schedule
Transfer to office
Offer sister location
Do NOT schedule
Patient calling with AHCCS insurance
Schedule
Ask probing questions and check AZ Cheat Sheet to offer sister location
Hang up
Transfer to office
Patient calling with Delta Dental PPO insurance
Schedule
Transfer to office
Offer sister location
Do NOT schedule
Patient calling with HPN
Schedule
Ask if its thru "Employer" if "yes" Schedule
If its thru State Schedule
Hang Up
Patient calling with Medicaid insurance
Schedule
Transfer to office
Do NOT Schedule
Hang Up
Patient calling with Med-Quest insurance
Schedule
Transfer to office
Do NOT Schedule
Hang up
