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WorksheetsML FBLA Business Etiquette - Professionalism
Total questions: 20
Worksheet time: 10mins
What is the best way to greet someone in a professional setting?
"Hey there!"
"What's up?"
A firm handshake and a polite "Hello"
"Yo!"
How should you dress for a professional event?
Casual and comfortable
In your favorite trendy outfit
Neatly and appropriately for the event
In pajamas or athletic wear
What is an example of good communication in a professional environment?
Speaking clearly and listening attentively
Talking over others to make your point
Using slang and informal language
Ignoring others and focusing only on your work
How should you handle a disagreement at work or school?
Ignore the issue and move on
Yell to express your feelings
Address the disagreement respectfully and seek a solution
Walk away without speaking
What is the appropriate response if you make a mistake at work or school?
Ignore the mistake and hope no one notices
Blame someone else
Admit your mistake, apologize, and fix it if possible
Ignore it and continue with your work
How should you handle personal phone calls in a professional setting?
Take the call loudly in front of everyone
Step outside or go to a private space to take the call
Ignore the call completely
Talk about personal matters openly during work hours
What is the best way to show respect in a professional environment?
Interrupt others when they speak
Pay attention, be polite, and actively engage with others
Ignore people unless they talk to you first
Speak only about yourself and your work
If you're running late for a meeting, what should you do?
Arrive whenever you feel like it
Call or send a message to let them know you’ll be late
Skip the meeting entirely
Show up without any explanation
How should you respond when someone gives you a compliment at work or school?
Ignore it and continue with what you were doing
Respond with a smile and thank them politely
Compliment yourself in return
Act embarrassed and walk away
When working in a group, how can you show professionalism?
Ignore the group’s goals and work alone
Share ideas and collaborate with others respectfully
Only work on tasks that you personally enjoy
Criticize others’ ideas openly
How should you manage your time when working on a task?
Complete the task as quickly as possible without worrying about quality
Take your time but make sure to meet deadlines
Procrastinate until the last minute
Multitask and work on several things at once
If someone asks for your opinion on a work project, how should you respond?
Give a harsh and negative critique
Offer constructive feedback and be respectful in your response
Stay silent and don’t provide any feedback
Say only what they want to hear
What should you do if you need to leave a meeting early?
Sneak out quietly without saying anything
Politely excuse yourself and let others know why you have to leave
Leave without explaining, since it’s not important
Leave abruptly and without notice
How should you act when receiving instructions from a superior or mentor?
Ignore their instructions and do your own thing
Listen attentively, ask questions if necessary, and follow their instructions
Criticize their approach and offer your own suggestions
Wait for someone else to complete the task for you
What is the best way to handle feedback or criticism?
Argue and defend yourself
Accept it gracefully, learn from it, and make improvements
Ignore the feedback and continue making the same mistakes
Complain to others about the criticism
How can you make a good impression in a professional setting?
Be polite, well-prepared, and engaged
Be loud and talk over others
Dress casually and relax during meetings
Ignore the dress code and be indifferent
What should you do when working on a team project and someone isn’t contributing?
Ignore the situation and do all the work yourself
Confront the person in front of the team
Speak privately with the person to discuss the issue and offer help
Complain to the teacher or manager right away
When participating in a professional discussion, how should you behave?
Interrupt others to make your point
Wait your turn to speak, listen, and respond respectfully
Keep talking without listening to others
Use humor to dismiss others’ opinions
If you’re not sure about something at work or school, what should you do?
Guess and hope you’re correct
Ask for clarification or guidance from someone who knows
Ignore it and move on
Do nothing and wait for the problem to go away
How should you behave when you are the leader of a team?
Tell others exactly what to do without considering their input
Lead by example, encourage collaboration, and support your team
Let everyone else do the work
Avoid making decisions to keep things simple
