WorksheetsMental Health in the Workplace
Total questions: 15
Worksheet time: 8mins
A customer is telling you that the product they purchased broke. What role in the conversation do they represent?
listener
speaker
There are two activities that comprise all acts of communication. What are they?
talking and asking questions
speaking and acting
responding and listening
listening and speaking
When a customer comes into your store, what is the first thing you should do?
ask if the need help
smile and say hello
shake their hand
tell them about the specials for the day
Which element is NOT part of the communication process?
Sender
Feedback
Environment
Receiver
Nonverbal communication includes all of the following EXCEPT:
Facial expressions
Written notes
Body language
Eye contact
What should a receiver do to ensure effective communication?
Interrupt the sender
Reflect statements back to the speaker
Avoid eye contact
Use complex terminology
Which is a physical barrier to communication?
Cultural diversity
Hearing loss
Prejudice
Fear
Psychological barriers to communication may be caused by:
Blindness
Aphasia
Prejudice
Language differences
Cultural diversity barriers can include differences in:
Blood type
Eye contact norms
Hair color
Dietary preferences
A negative effect of poor interpersonal relationships is:
Trust and respect
Physical illness
Self-confidence
Enjoyable life
The primary goal of a healthcare team is to:
Compete for promotions
Provide holistic care
Reduce staff diversity
Avoid conflict at all costs
The body’s “fight or flight” response is activated by the:
Central nervous system
Sympathetic nervous system
Parasympathetic nervous system
Digestive system
What is the first step in managing stress reactions?
breathe
stop
reflect
choose
Which technique is NOT listed for reducing stress?
Meditate
Overcommit to tasks
Take breaks
Use imagery
What is the first step in time management?
Make a daily to-do list
Keep an activity record
Schedule tasks
Avoid distractions
