WorksheetsReview Unit 7 FP
Total questions: 21
Worksheet time: 11mins
Mr Evans phoned and left his number. He wants you to ___________ him.
charge
doesn't fit
hold the line
discuss it
get back to
I can't give you an answer right now. I'll ___________ with Ms Jenkins and we'll see how to deal with it.
charge
hold the line
discuss it
get back to
make a claim
How much did the web designer __________ for designing your website?
charge
doesn't fit
make a claim
making a noise
get back to
Can you please ________ while I transfer your calls?
doesn't fit
hold the line
make a claim
making a noise
discuss it
The fan is _____________. There's something wrong with it.
charge
hold the line
making a noise
make a claim
get back to
Can you help me? This part ___________ into the slot.
charge
doesn't fit
hold the line
discuss it
make a claim
We decided not to __________ because the company paid us for all the damage.
making a noise
get back to
make a claim
hold the line
discuss it
Our office suppliers overcharged us
We should pay £100, and not £120
We should pay £120, and not £100
Leisters Engines sent us a faulty part.
It didn't work
It was just what we needed
Mr Shipton was not satisfied with our service
He wants to work with us agoin
He never wants to work with us again
Mr Larson gave us a quote for the laptops and projectors.
We paid £10.350
It will cost us £10.350
Their _________ are Monday to Friday, 9.00-6.00
enquiries
customer number
wrong item
shipping date
opening times
The __________ is 15th October
enquiries
customer number
wrong item
shipping date
opening times
My _________ is B536
enquiries
customer number
wrong item
shipping date
opening times
You sent us the _________ - you sent us model A31 instead of B31
enquiries
customer number
wrong item
shipping date
opening times
I've made a list of all your _______ and I'll contact you as soon as I get the answer
enquiries
customer number
wrong item
shipping date
opening times
When you return something, you
keep it
send it back
When you assist someone, you
help them
pay them
When you refuse to do something, you say you
will doit
won't do it
When you suggest something, you
give advice
get advice
When you make a complaint, you say
you'd like a discount on the price of a product
you're not satisfied with a product or service
