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WorksheetsMBA 755 Ch 14 Enhancing Employee-Management Relations
Total questions: 100
Worksheet time: 1hrs 25mins
What is the role of the National Labor Relations Board (NLRB)?
Fill in the blank: The labor relations process begins when workers desire ________.
union representation
better wages
job security
employee training
According to the text, some employees join unions to obtain better working conditions.
To obtain better working conditions
To follow peers
For personal gain
Due to a legal requirement
Select an opinion that people might have about unions.
Unions help protect workers' rights.
Unions have no impact on worker conditions.
Unions are solely profit-driven organizations.
Unions are irrelevant in modern work environments.
List the five events in the labor relations process as described in the text. Choose the correct sequence.
Recognition, Collective Bargaining, Grievance, Arbitration, and Contract Administration
Hiring, Training, Promotion, Evaluation, and Termination
Planning, Organizing, Leading, Controlling, and Decision Making
Recruitment, Selection, Orientation, Performance, and Retention
The three primary reasons workers elect to unionize according to the text are:
Better wages, improved working conditions, and job security
Better wages, safer workplaces, and longer vacations
Higher pay, more leisure time, and upgraded benefits
Improved job security, increased political influence, and better benefits
Which of the following is a reason for dissatisfaction with management that may lead to unionization?
Fair promotion practices
Unbiased job assignments
Unfair or biased administration of policies
Equal training opportunities
Fill in the blank: Employees whose needs for recognition and social affiliation are being frustrated may join unions as a means of ________.
satisfying those needs
achieving monetary gains
exerting worker solidarity
creating an adversarial work environment
Based on Figure 14.1, the first step in the labor relations process is ______.
Recognizing labor unions
Engaging in collective bargaining
Contract administration
Dispute resolution
The role of a union steward is to represent union members and enforce union policies.
To represent union members and enforce union policies
To manage company finances
To oversee production lines
To negotiate with clients
According to the text, concerns that revolve around job insecurity include:
loss of employment
commuting difficulties
limited vacation time
high salary expectations
Which of the following is NOT a factor mentioned that makes organizing campaigns successful?
Justice
Fairness
Economic issues
Dignity
Companies can decrease the chances of employees wanting to unionize by adopting the following practice:
Encouraging open and transparent communication
Increasing employee monitoring
Reducing employee benefits
Creating more hierarchical structures
True or False: Job rotations help reduce burnout and increase employee engagement.
True
False
Significance of job rotation in an organization according to the passage is that it provides diverse skill development and broad perspective leading to recruitment advantages.
Provides diverse skill development and broad perspective
Reduces job satisfaction
Only transfers employees to different offices
Eliminates skill redundancy
According to the passage, what are some measures SAS has taken to improve the work environment?
SAS has implemented flexible work hours, enhanced safety protocols, and ergonomic workplace designs.
SAS has reduced its workforce and increased automation.
SAS has outsourced operations entirely.
SAS has not taken any measures; the work environment remains unchanged.
SAS might not need a union because it supports inherent data merging techniques, as mentioned in the passage. Which of the following is the concise reason?
SAS has built-in data merging capabilities
SAS relies solely on unions
SAS does not support merging
SAS cannot merge datasets without use of union
The passage states that employers discourage unionism by using specific strategies, such as intimidation tactics.
Intimidation tactics
Offering bonuses
Providing better working conditions
Enhancing job security
What steps should employees take to unionize? What steps can employers take in trying to stop the union from organizing?
Determine conditions that indicate the need to appoint a human resource manager to deal with employee issues.
Declining productivity, frequent conflicts, and increasing employee turnover
Stable work environment with consistent performance
Low levels of absenteeism and high job satisfaction
Minimal need for regulatory compliance and employee supervision
An auto mechanic applied for a job with an automotive dealership. He was denied employment because of his union membership. Was the employer’s action lawful?
Yes
No
During a labor organizing drive, supervisors questioned individual employees about their union beliefs. Was this questioning permissible?
Yes
No
When members of a union began wearing union buttons at work, management ordered the buttons to be removed. Was management within its rights?
Yes
No
While an organizing drive was under way, an employer agreed—as a social gesture—to furnish refreshments at a holiday party. Was the employer acting within the law?
Yes
No
A company distributed to other antiunion employers in the area a list of job applicants known to be union supporters. Was the distribution unlawful?
Yes
No
During a union organizing drive, the owner of Servo Pipe promised her employees a wage increase if they would vote against the union. Can the owner legally make this promise to her employees?
Yes
No
Do employees have the right to file unfair labor practice charges against their employer even when the organization is nonunion?
Yes
No
The union wishes to arbitrate a member’s grievance, which management has demonstrated is completely groundless. Must management arbitrate the grievance?
Yes
No
Can management legally discharge this employee?
Yes
No
During an organizing drive, an office manager expressed strong antiunion beliefs and called union officials “racketeers,” “big stinkers,” and “a bunch of radicals.” He told employees who joined the union that they “ought to have their heads examined.” Were the manager’s comments legal?
Yes
No
What significant event in American labor relations occurred in 1838?
The Railway Labor Act was established
President Martin Van Buren facilitates a settlement of a strike by shipyard workers
The Collyer Doctrine was defined
The Steelworker's Trilogy was decided
In what year did President Martin Van Buren sign an Executive Order providing a 10-hour workday for employees on federal public works projects?
1840
1836
1842
1844
Which President recognized the public interest in labor-management relations following a strike in the anthracite coal fields in Pennsylvania in 1902?
Theodore Roosevelt
Martin Van Buren
Franklin D. Roosevelt
Woodrow Wilson
What was established in 1918 related to labor relations?
The federal mediation function is born. The U.S. Conciliation Service is created at the Department of Labor.
The National Labor Relations Board was established.
The Federal Labor Union Act is passed.
The Employment Standards Act is implemented.
What act was enacted in 1932 to limit the power of federal courts to issue injunctions in labor disputes?
The Railway Labor Act
The Landrum-Griffin Act
Norris/La Guardia (Anti-Injunction Act)
The Wagner Act
In what year was the Railway Labor Act amended to include airlines?
1934
1946
1950
1960
What significant labor relations act was enacted in 1947?
Congress enacts the Labor-Management Relations Act of 1947 (Taft-Hartley Act).
Congress enacts the National Labor Relations Act of 1947.
Congress enacts the Fair Labor Standards Act of 1947.
Congress enacts the Wagner Act of 1947.
What does the Landrum-Griffin Act establish in 1959?
A) A bill of rights for union members
B) The right to bargain collectively
C) The Steelworker's Trilogy
D) The Collyer Doctrine
What was the outcome of the Supreme Court's decision in 1960 known as "The Steelworker's Trilogy"?
The Supreme Court hands down three decisions that give full support to the arbitration process.
The Supreme Court rejected the arbitration process entirely.
The decision mandated additional hearings to re-evaluate the arbitration procedures.
The ruling largely overlooked the arbitration process.
What was the first mass work stoppage in the history of the U.S. Post Office in 1970?
Postal workers in New York walk out, leading to a national emergency and military intervention.
A coordinated halt by postal workers in Chicago that led to congressional hearings.
The nationwide strike by postal employees following a dispute over pay scales.
A significant slowdown at the postal service headquarters in Washington, D.C., prompting policy changes.
What significant event in American labor relations occurred in 1975?
Fill in the blank: In 1981, President Reagan fires striking Professional Air Traffic Controllers (PATCO) and uses ________ workers.
replacement
temporary
substitute
relief
What was the purpose of the Executive Order 12871 signed by President Clinton in 1993?
To reform the federal procurement process
To streamline and strengthen the regulatory review system
To enhance national security measures
To promote economic growth
In 2002, who was appointed by President Bush as FMCS's 15th director?
Define 'authorization card' as used in the context of labor organizing.
A signed document authorizing a union to represent employees during a labor dispute.
A legal contract between workers and employers.
A membership card issued for union events.
A government-issued identification card for laborers.
What is the purpose of filing a representation petition with the NLRB?
To seek recognition for a proposed union
To file a complaint against employer policies
To request an investigation into workplace safety
To begin a new labor dispute
When a union fails to obtain an agreement within one year from winning the election, the union’s election win is declared invalid.
The union’s election win is declared invalid.
The union may continue to negotiate.
The agreement is automatically approved.
There is no consequence.
Which of the following is a tactic used by unions to become more aggressive and creative in organizing?
Political involvement
Neutrality agreements
Organizer training
Corporate campaigns
The role of the AFL-CIO's Organizing Institute in union organizing is to provide training and support to union organizers.
Provides training and support to union organizers.
Represents employers and opposes union organizing.
Provides legal representation to workers.
Publishes union newsletters.
What is the role of the corporate campaign according to the U.S. Chamber of Commerce?
To force management to accede to union demands for the card check and neutrality agreements.
To improve employee benefits.
To reduce union influence.
To enhance employer-employee relationships.
Fill in the blank: Employers use a two-pronged campaign to fight unionization. First, when possible, employers stress the favorable employer-employee relationship they have experienced in the past without a _______.
union
agreement
contract
deal
What is a bargaining unit?
A group of two or more employees who share common employment interests and conditions.
A single employee negotiating with the employer.
A legal team representing the employer.
A government agency overseeing labor relations.
What is the legal right and responsibility of the union to represent all bargaining unit members equally, regardless of whether employees join the union or not?
If the union wins the vote, it becomes the recognized representative.
It becomes the recognized representative.
No changes occur.
It loses its status.
It is disbanded.
What percentage of employees must sign up for the NLRB to conduct an election?
Managers and supervisors should avoid threatening, coercing, or intimidating employees during union organizing drives.
Threatening, coercing, or intimidating employees
Communicating openly with employees
Supporting employee rights
Encouraging open discussions
Which of the following is a 'Don't' for employers during union organizing campaigns?
Attending union meetings
Encouraging union gatherings
Promising employees improvements if they vote for the union
Supplying names of employees to union representatives
Fill in the blank: Employers should avoid ______ or terminating employees for their union support or beliefs.
discriminating
favoring
rewarding
supporting
True or False: Employers should change the working conditions of employees because they actively work for the union.
True
False
Select one action that employers should not take regarding union authorization cards.
Destroy, withhold, or refuse to consider union authorization cards.
Accept and process union authorization cards properly.
Inform employees about the signing process of union authorization cards.
Allow voluntary signing of union authorization cards without repercussions.
Which type of union includes the United Association of Plumbers and Pipefitters?
A) Craft unions
B) Industrial unions
Fill in the blank: The NLRB held 1468 conclusive representation elections, of which 59 percent resulted in union ______.
recognition
negotiation
representation
certification
What is one of the functions of a union steward?
Representing union members in grievances
Setting company policies
Managing company finances
Conducting employee performance reviews
Which of the following is not an example of an employee association?
National Education Association
Michigan State Employees Association
American Nurses' Association
United Auto Workers
Employers oppose the unionization of their employees because they fear a loss of managerial control.
They fear a loss of managerial control
They want to reduce employee benefits
They are concerned about labor laws
They believe unionization is unnecessary
Employees have rights under Federal Law according to the National Labor Relations Board notice, including the right to organize, bargain collectively, and engage in concerted activities.
They have the right only to file legal complaints.
They have the right to organize, bargain collectively, and engage in concerted activities.
They have the right to receive free legal advice.
They have the right to work without any federal regulation.
Which of the following is a right mentioned in the notice from the National Labor Relations Board?
To self-organize
To refuse to pay union dues
To threaten physical force
To fire employees for union activity
According to the notice, what is not allowed as it interferes with the rights of employees?
Threatening jobs or benefits
Encouraging union activity
Making campaign speeches
Allowing employees to self-organize
Employers should not engage in coercive behavior such as threatening employees to influence their vote.
Threatening employees to influence their vote.
Providing neutral information about voting.
Encouraging independent and informed voting.
Promoting fair and unbiased voting policies.
What is one of the challenges to management prerogatives mentioned in the text?
External oversight
Employee unionization
Increased regulatory scrutiny
Shareholder intervention
According to the text, what is the impact of the union at the operating level?
The collective bargaining process includes the negotiation over wages, benefits, and working conditions.
Negotiation of wages, benefits, and working conditions
Setting up management hierarchy
Only salary negotiation
None of the above
Specific contract language reduces the supervisor's ability to manage by restricting the supervisor's authority.
It creates ambiguity about responsibilities.
It restricts the supervisor's authority.
It increases supervisor flexibility.
It improves overall management control.
What is the role of the chief negotiator for management in labor relations?
To lead management negotiations with labor unions and secure favorable terms for the company.
To represent employee interests in discussions with management.
To develop internal policies exclusively for the management team.
To mediate disputes solely between union members.
Individual bargaining sessions and the outcomes reached are influenced by contextual factors and the personalities of the participants.
Contextual factors and participants' personalities.
Only economic factors.
Only governmental regulations.
Random chance.
Some of the areas where employers gather economic data for bargaining include wages, employment figures, and economic growth rates.
wages, employment figures, and economic growth rates
consumer behavior trends
international trade policies
fiscal deficits
Taking wages out of competition in the context of union bargaining means that wages are fixed through union agreements and are not determined by free market forces.
Wages are fixed through union agreements and are not subject to market forces.
Wages are individually negotiated by each employee.
Wages are continuously adjusted based on market competition.
Wages are set by the government to control inflation.
What is the purpose of developing a database in the context of employee-management relations?
Fill in the blank: The negotiation of a labor agreement can have some of the characteristics of a ______ game.
zero-sum
cooperative
positive-sum
win-win
What is the 'bargaining zone' in labor negotiations?
According to the Taft-Hartley Act, what is required of an employer in terms of negotiation?
Identify the three categories of bargaining mentioned in the text.
Distributive bargaining, Integrative bargaining, and Mixed motive bargaining
Positional bargaining, Principled bargaining, and Creative bargaining
Cooperative bargaining, Competitive bargaining, and Collaborative bargaining
Integrative bargaining, Distributive bargaining, and Negotiative bargaining
Which of the following is a mandatory subject of bargaining?
Rates of pay
Supervisory promotions
Closed shop
Public opinion
True or False: Permissive subjects of bargaining are related to wages, hours, or other conditions of employment.
True
False
The NLRB decides whether a bargaining proposal is mandatory or permissive when there is a dispute over its nature.
It decides whether a bargaining proposal is mandatory or permissive.
It leaves that determination to the employer.
It requires that both sides treat proposals as mandatory.
It automatically designates disputed proposals as permissive.
The main focus of interest-based bargaining is interests.
Positions
Interests
Power
Concessions
Interest-based bargaining is based on the identification and resolution of mutual interests rather than the resolve of specific bargaining demands.
True
False
The role of the Federal Mediation and Conciliation Service in interest-based bargaining is that of a neutral mediator designed to assist in negotiations between disputing parties.
It acts as a neutral mediator to assist in negotiations between disputing parties.
It sets binding decisions for negotiations.
It funds interest-based bargaining processes.
It monitors and enforces contract compliance.
In the context of collective bargaining, the party's bargaining power consists of the ability to influence negotiations through economic strength, public support, and organizational capacity.
The influence of legal statutes on collective bargaining outcomes.
The ability to influence negotiations through economic strength, public support, and organizational capacity.
The partner’s responsibility for financial losses.
The arbitrary power based on negotiation tactics.
A strike is the refusal of a group of employees to perform their jobs.
True
False
Union members can exercise their bargaining power through collective bargaining.
Collective bargaining
Individual negotiation
Passive acceptance
Unorganized discussion
When a union goes on strike, they take the following action to advertise the dispute:
They picket.
They hold rallies.
They display protest banners.
They file formal complaints.
A boycott in the context of union actions is the organized refusal to engage with or support an employer or company under protest.
It is the organized refusal to engage with or support an employer or company.
It is a work stoppage by union members.
It is an agreement to negotiate with the employer.
It is a legal action taken against the employer.
Should employees strike the organization, what legal right do employers have?
What is a prevalent bargaining strategy for employers during a strike?
Fill in the blank: An _______ is a third-party neutral who resolves a labor dispute by issuing a final decision in the disagreement.
arbitrator
intermediator
facilitator
mediator
What is the role of an arbitrator in labor disputes?
What does the labor agreement become when negotiations are concluded?
Some typical clauses covered in a labor agreement include dispute resolution, non-compete clauses, confidentiality agreements, and arbitration clauses.
Only compensation details
Dispute resolution, non-compete, confidentiality, and arbitration clauses
Only vacation and leave policies
Only termination clauses
Which of the following is a typical clause in a labor agreement?
Employee access to records
Wages
Bilingual stipends
Domestic partnership benefits
