WorksheetsLearning Outcomes
Total questions: 40
Worksheet time: 23mins
What are the principles and requirements of planned preventative maintenance (PPM) and reactive maintenance?
Principles and requirements of PPM and reactive maintenance are the same.
PPM focuses on regular maintenance, while reactive maintenance deals with repairs after failures.
PPM is only about emergency repairs, and reactive maintenance is about regular checks.
There are no principles or requirements for either PPM or reactive maintenance.
What is the importance of customer service to an organization and how to provide feedback to ensure customers are informed of property maintenance.
Customer service is crucial for customer satisfaction and retention; feedback can be provided through regular updates and communication.
Customer service is not important; feedback is unnecessary.
Customer service is only important for sales; feedback should be avoided.
Customer service is only about handling complaints; feedback is irrelevant.
What are the roles and responsibilities of property maintenance operatives and the purpose and inter-dependencies of other trade operatives?
Property maintenance operatives are responsible for maintaining and repairing buildings, and they work interdependently with other trade operatives to ensure all aspects of a building are functional.
Property maintenance operatives only focus on electrical repairs and have no inter-dependencies with other trade operatives.
Property maintenance operatives are solely responsible for plumbing and do not interact with other trade operatives.
Property maintenance operatives are responsible for landscaping and have no connection with other trade operatives.
Which of the following companies provide property maintenance throughout the UK?
LiveWest
Sanctuary Housing
Sovereign Housing Association
All of the above
What is one of the roles of property maintenance companies?
They build new houses.
They manage social housing and ensure buildings remain safe and functional.
They sell real estate properties.
They provide loans for housing.
The roles of property maintenance companies in healthcare and social care include:
Providing medical care
Maintaining facilities and equipment
Offering legal advice
Conducting medical research
What role do property maintenance companies play in the hospitality industry?
They provide cleaning and repair services to ensure properties are well-maintained.
They manage the financial transactions of the hospitality business.
They are responsible for marketing and promoting the hospitality services.
They handle the customer service and guest relations.
What role do property maintenance companies play in the education sector?
They provide educational content.
They maintain and manage educational facilities.
They offer teaching services.
They conduct educational research.
One of the roles of property maintenance companies in the commercial sector is:
Managing tenant relationships
Providing legal advice
Conducting market research
Offering financial services
How do property maintenance companies contribute to the leisure industry?
By providing cleaning and repair services to leisure facilities
By offering financial advice to leisure businesses
By organizing events and entertainment
By supplying food and beverages to leisure venues
What role do property maintenance companies play in the retail sector?
They manage the financial transactions in retail.
They handle the marketing and advertising for retail stores.
They ensure the upkeep and repair of retail properties.
They provide customer service for retail businesses.
What is one of the roles of property maintenance companies for domestic and rented accommodations?
Carrying out routine repairs that have been reported by the tenant
Managing tenant relationships
Collecting rent payments
Advertising vacant properties
What type of work is carried out under guarantee by property maintenance companies on new build and new construction works?
Electrical work
Plumbing work
Structural repairs
All of the above
Where are property maintenance companies employed and contracted to work?
Only in the private sector
Only in the public sector
In both private and public sectors
None of the above
What is one of the roles of property maintenance companies?
To increase property taxes
To undertake maintenance to keep properties in a safe working condition
To sell properties
To build new properties
What's the difference between private and public sector?
The private sector is owned by individuals, while the public sector is owned by the government.
The public sector is profit-driven, while the private sector is service-driven.
The private sector is larger than the public sector.
There is no difference between the private and public sector.
What are the types of private sector organizations?
Private sector organizations are owned by ________.
private individuals or companies
government entities
non-profit organizations
international bodies
The profit from private sector organizations benefits the (a) , shareholders, and investors.
Private sector organizations are financed by private money from ________ and by bank loans.
private individuals or investors
government grants
public donations
international aid
What is the key term for services provided by national or local government, funded from taxation, and managed for the good of the local community?
Public Services
Private Enterprises
Non-Governmental Organizations
Charitable Foundations
Which of the following is a characteristic of the public sector?
A) Owned by private individuals
B) Trade on a profit and loss basis
C) Do not promote mass participation
D) Operate without government funding
Where does the funding for the public sector come from?
Taxes
Private donations
Foreign aid
Corporate sponsorships
List two facilities provided by the public sector.
Healthcare and Education
Transportation and Entertainment
Banking and Fashion
Real Estate and Tourism
What is one of the goals of the public sector related to community use?
To increase private sector profits
To enhance community engagement
To reduce government spending
To promote individualism
What two types of maintenance that is being performed in the image with a person fixing a window?
Routine maintenance
Emergency repair
Preventive maintenance
Corrective maintenance
What type of maintenance is being performed in the image with a person using a drill on a door?
Routine maintenance
Emergency repair
Installation work
Preventive maintenance
What type of maintenance is being performed in the image with a person wearing a high-visibility vest and checking a window?
Routine maintenance
Emergency repair
Installation work
Inspection
What type of maintenance is being performed in the image with a person painting a wall?
Routine maintenance
Corrective maintenance
Preventive maintenance
Predictive maintenance
Which of the following is a type of maintenance shown in the images?
Electrical
Plumbing
Painting
Gardening
Planned Preventative Maintenance (PPM) involves:
Regular inspections and servicing to prevent breakdowns
Immediate repairs after a breakdown
Ignoring minor issues until they become major
Only replacing parts when they fail
The purpose of Regular Inspections in Planned Preventative Maintenance (PPM) is to:
ensure equipment is operating efficiently and safely
reduce the need for emergency repairs
extend the lifespan of equipment
all of the above
Scheduled Maintenance in the context of Planned Preventative Maintenance (PPM) involves:
Regular inspections and servicing of equipment to prevent breakdowns.
Immediate repair of equipment after a failure.
Random checks without a fixed schedule.
Ignoring minor issues until they become major problems.
Documentation is important in Planned Preventative Maintenance (PPM) because:
it helps in tracking maintenance activities and schedules.
it increases the cost of maintenance.
it is not necessary for small organizations.
it complicates the maintenance process.
How does Cost Management contribute to Planned Preventative Maintenance (PPM)?
By reducing overall maintenance costs
By increasing the frequency of maintenance checks
By eliminating the need for maintenance
By focusing only on emergency repairs
What is the role of Compliance in Planned Preventative Maintenance (PPM)?
Ensures adherence to regulations and standards
Improves equipment efficiency
Reduces maintenance costs
Increases operational downtime
Routine maintenance tasks are important because they:
ensure equipment operates efficiently and safely.
are time-consuming and costly.
are optional and can be skipped.
only need to be done once a year.
Regular checks of structural elements, electrical systems, plumbing, and HVAC systems are used to identify:
potential issues and maintenance needs
energy efficiency improvements
aesthetic enhancements
cost-saving opportunities
It is important to keep surfaces, gutters, and drainage systems clean because:
it prevents waterlogging and flooding.
it enhances the aesthetic appeal of the area.
it reduces the risk of pest infestations.
all of the above.
The purpose of ensuring that moving parts in machinery and equipment are properly lubricated is to:
reduce friction and wear
increase friction
decrease efficiency
cause overheating
