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WorksheetsBusiness Communication
Total questions: 144
Worksheet time: 1hrs 24mins
Look at the picture! What type of vacation is this?
safari vacation
cycling vacation
beach vacation
hiking vacation
Look at the picture! What type of vacation is this?
cultural vacation
skiing vacation
cruise vacation
safari vacation
Many people believe history is interesting so they prefer cultural vacations. They travel to the world’s cultural capitals like Rome and Cairo. They visit historic sites and see fascinating objects from the ancient civilizations. They try to witness history. The most popular destinations for cultural vacations are ................
the Taj Mahal in India
Miami Beach in Florida
the Caribbean Islands
in Kenya
According to some travellers, safari vacations are great because they are interested in wild animals. A safari is an overland journey, usually in Africa. When travellers go on a safari, they watch and record wildlife. They join a jeep safari or a walking safari. Local guides help them to discover the African wilderness. They visit national parks and see hundreds of animal species there. They get the chance to feed baby lions and walk with wild animals like elephants and giraffes. The most popular safari tours are ..........
the Mediterranean Sea.
Bondi Beach in Sydney
in Kenya, Zambia and South Africa.
Machu Picchu in Peru.
Travellers usually spend a long time on a ship.
cultural vacations
beach vacations
cruise vacations
safari vacations
Travellers can watch animals in their natural habitats.
safari vacations
beach vacations
cruise vacations
cultural vacations
Travellers spend a wonderful time if they love water sports.
cultural vacations
beach vacations
cruise vacations
safari vacations.
What is the meaning of '' Travel broadens the mind ''
to travel without bringing much luggage.
to learn things about the people and places you see.
to go to some place in a group
to make a journey across something or some place.
The idiom hit the road means ......................................
take a rest
damage the road
begin a journey
learn the road
The idiom have itchy feet means ...............................
like to travel and discover new places
like to walk long distances
like to scratch his feet
like to swim with feet
Find the correct sentence in present perfect simple.
Annie have not forgotten her homework
Has they finished their homework?
Have you ever written a poem?
Where have they talk about art?
Find the verb in present perfect simple.
buyed
buys
bought
buying
Find the correcte questions about ''You have heard the song 100 times''
How often have you heard the song?
How many have you heard the song?
Where have you heard the song?
Who have you heard the song?
Before getting on the train, make sure you get a ticket from the ______.
ticket office
box office
waiting room
check in
After you check in, wait in the ______ until you hear your flight called.
waiting room
reception
check-in lounge
departure lounge
True or False: Having Business Etiquette shows respect and helps differentiate you from others in a competitive situation.
True
False
True or False: Phone Etiquette is an important type of Business Etiquette.
True
False
For meeting Etiquette which one of these would be ok to do?
Use swear words and vulgar references just now and then
Leave your cell phone on because you are expecting and emergency call.
Be on time
Sit with poor posture
What is true about social media in regards to business etiquette?
Employers can and will look up your social media profiles
What you post on social media can effect whether you are hired for a position or let go from a position
You should never post anything incriminating or inappropriate
All of the above
_____________ is the most common form of communication for most businesses today
Letters
Texting
What is BCC?
Block Carbon Copy
Blind Carbon Copy
Black Carbon Copy
Binding Carbon Copy
Which is an example of good Business Etiquette?
Mrs. Lovins arrives to a faculty meeting 30 minutes late, would this be proper Business Etiquette?
Yes, she still made it to the meeting.
Yes, it does not matter in the United States if you are late to a meeting.
No, in the United States it is expected to show up early or on time to a meeting.
Only if she gave a RSVP
How should someone shake hands in a business interaction? (Pre-Covid)
What would you not wear to a business meeting?
If business were conducted in the country you picked, is it normal to discuss money on the first business interaction?
Yes
No
Other
Other (I want to explain to the class my answer)
What is the right procedure of sitting in front of a customer?
Which is the correct way of presenting Visiting Card?
Which body Language do you find is correct?
What is the requirement for hotel lobby that follow shariah compliant?
Hang a live photo
Paint a wall with pastel colour
Prepare a scientific reading material
Put plants around the lobby
All toilet in hotel needs to be facing the Qibla.
True
False
Which one of this is a proper way to write email?
Make it long and details
Provide your response and do not copy the questions to make it easy
Make subject line specific
Bold your name and contact information
What is the tips to have a good communication skills?
Maintain body postures
Body awareness
Not show too many expressions
Practice verbal communication
People are using around 45% verbal communication and 55% non-verbal communication in daily life.
True
False
What method do Japanese restaurants use to assist Muslim visitors in easily identifying halal food options?
Language translation services
Islamic prayer rooms
Halal certification labels
Food Pictograms
How is Islamic tourism defined?
Visiting historical Islamic sites
Traveling to Muslim-majority countries
Engaging in religious activities during travel
Any activity, event, and experience undertaken in a state of travel that is in accordance with Islam
The adoption of intelligent applications is beneficial for tourists and offers important information for all locations.
True
False
Small part of ___ or less, wait to eat until hostess begins.
Four
Six
Eight
What is an essential requirement for Muslim travelers?
Valid passport
Adequate travel insurance
Halal food
Local currency
________________ is one of the golden rule.
Be Straight-Forward
Be Blunt
Be Friendly
What is one of the problems in business today that result from poor listening skills?
Broken relationships
Short term memory
All of the above
Corporate Etiquette refers to a set of rules an individual must follow while he is at home.
True
False
Corporate Etiquette is important because:
It helps to sleep
It creates a mutually respectful atmosphere at work
It relaxes your mind
You’re attending a conference and you’d like to have the card of a senior executive you meet. How do you get it?
You offer them your card and ask them for theirs
You tell them you need their card so you can remember their name
You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs
When making an entrance into an office with people working at their desks, it’s always best to
Do your best to not draw attention to yourself.
Appear pleasant and greet people by saying hello to those at the desks.
Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help
If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to:
Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company
Appear genuinely sincere and ask them questions about the company and how they became an executive for the company.
Appear pleasant and make brief short sentences that focus on them and wait for them to reply
When making a business introduction between two people, the most important rule to remember is:
Say your own name before introducing the two people
Use the name of the most important person first in the introduction.
Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names.
When giving a compliment, it’s best to:
Give a compliment to someone so that many people can hear the praise you are giving them.
Give compliments to everyone in the office so everyone receives regular praise.
Compliment specific behaviours regarding work, avoid personal compliments
Regarding criticism in the workplace, remember to:
Give criticism privately so it won’t embarrass anyone.
Criticize only a person’s work-related skills and avoid offering personal criticism.
Offer a patient critique and never criticize anyone.
If you walk into the office of a person you do not know, do you offer to shake their hand?
Yes. It’s important to be a gracious guest when entering someone’s office
No. You enter their office slowly (with a pleasant expression on your face) and wait for them to offer to shake your hand; only then do you extend your hand for a handshake
You introduce yourself first, and then you initiate a handshake with them.
Someone in your office uses a wheelchair. When speaking to them, you
Sit down so that you are at eye level with them so they won’t strain their neck
Offer to push their chair every time you see them as an act of courtesy.
All of the above
A co-worker come to your office to introduce you to a friend of his. You:
Smile and nod
You stand up, establish eye contact, smile and shake his hand
wave and tell him how happy you are to meet him
Give him a high five
A coworker shares office gossip /rumours with you. You:
Thank him for telling you and pass the stories on
Check out the facts with other employees
Politely listen and keep the information to yourself
After a meeting with the contact, in order to express your thanks, it is appropriate to:
Send him/her a small box of chocolates with a note
Drop by the office and give him/her a hot cup of coffee
Send a dozen red roses to his/her home
Send a thank you letter
For leading a successful business meeting, your number one priority is:
Making sure you have a good attendance and participation
Keeping great notes and sending them to everyone after the meeting
Creating task and accomplishing the agenda in the allotted time
What is the first part of an email address called? (the blue part)
isedlacek@canyoncreekschool.org
Log in
User Name
Host name
Recipient
Which of these is a good example of an email username?
sassychick1999
johntsmith1
whatever2002
youcantguessme1
You should ________ your emails before sending. Once they are sent you cannot get them back.
return
reply
review
remind
The signature line feature in e-mail is a time saving advantage because:
Users can sign their name in cursive so it looks like a handwritten signature
the user does not have to type their name and contact information each time they send a mail.
it looks cool
it makes your email look fancy
What does BCC stand for ?
Behind Carbon Copy
Business Carbon Copy
Blind Copy Copy
Blind Carbon Copy
Opening an email attachment could download a virus into your computer system. True or False
True
False
Dear Mrs. Smith,
i will b l8 for class. pleaze tell me wat i missed. thank u.
Sincerely,
joe schmo
Which rule is being broken in this email?
Don't use slang or abbreviations
Use a greeting
Sign off with your full name
Be careful when replying
What does "cc" stand for in the address bar?
Copy Cat
Counting Coins
Carbon Copy
Clueless Captain
Which of these is NOT a rule to follow when sending a school email?
Include a subject line
Using teacher's first name
Using greeting
Signing your full name
"Good Morning Mr. Thomas" is an example of a _______
Salutation
Closing Statement
Email body
CC
What is the right procedure of sitting in front of a customer?
Which is the correct way of presenting Visiting Card?
Which body Language do you find is correct?
Which salesperson will give you a good first impression?
How many rapport (Reputation) do we affect our own behavior with customers?
3 – Ours, Our Firm’s as well as TSPL’s
1 – Our own
2 – Ours and Our Firm’s
None of these
Salads and bread are frequently pre-set to save time at large functions. When is it appropriate for you to start eating at a group meal function?
When the host of the event invites you to begin eating.
When you arrive.
When the final person at your table arrives.
At the scheduled time according the invitation or itinerary.
When you sit down at a meal function, is it appropriate to introduce yourself to others at the
table?
Yes, but you only need to introduce yourself to those seated immediately next to you
Yes, you should introduce yourself to everyone at the table as you will be spending the next few hours together.
No, it is unnecessary as you will only be there for a meal and will not see these people again.
No, people already seated should welcome you and introduce themselves before you
As a general rule, you should use your eating utensils from the outside to the
inside.
True, they are placed in order of use from outside to inside
False, you can use utensils in the order you please
False, you will be provided only one set of utensils that you will reuse for each course
False, all utensils will be lined up behind your plate and will be used left to right
Your bread plate will always be on your right and your beverages will always be
on your left.
True
False, your bread and beverage will both be on your left
False, your bread will be on your left and your beverage will be on your right
False, your bread and beverage will both be on your left
Unless it is critical, you should only leave the table between courses.
True
False, you should never leave the table until the end of the meal.
False, you can leave at anytime you'd like.
When excusing yourself from the table, it is necessary to announce to everyone
where you are going.
True
False, you do not need to announce where you are going.
False, you need to ask permission to be excused.
False, you only need to excuse yourself to the person to your left or right
When excusing yourself from the table, you should place your napkin to the left
of your plate if you plan to return, and place it to the right of your plate if you are not going to
return.
True
False, place your napkin on your seat if you are not going to return
False, place your napkin on your plate if you are not going to return
False, where you place your napkin doesn't matter. Place all utensils on your plate if you are not returning
When passing the salt, it’s not necessary to pass the pepper with it.
True
False, they should always be passed together
You should never season (salt or pepper) your food until you have tasted it.
True, wait until after you have tried your food first
False, you can season you food at any time.
Is It is acceptable to eat meat at a large group function if you are observing Lent.
True
False
After dinner, you realize that your back is to the stage and the presenters, should you turn your chair around to face the stage?
Yes, but only if you are done eating
Yes. It would be rude not to focus your attention on the main event. The program is the main reason you are dining together. Turn and listen.Yes, but only if you are done eating
Maybe, if you know the speaker or you feel like what they are saying is important.
No, it is not required to face the presenters while they are talking as long as you can hear them.
During the after dinner program, you find the sound system is not loud enough for your table to hear, what should you do?
Get up an leave.
Raise your hand to get the attention of the person on stage.
Notify the server or facility representative, and listen carefully.
Nothing, it would be rude to make someone aware of this issue.
During the after dinner program, you find the presenters aren’t important to you so it is all right to carry on your own conversation while they speak.
True, you only need to listen to the speakers if what they are speaking about is relevant to you or the people at your table.
False. You may not care, but others at your table may want to hear. The polite thing to do is sit quietly and listen. You should applaud all presenters.
If your fork falls on the floor, pick it up, clean it with your napkin, and continue using it.
True
False
When you have finished eating, refold your napkin to the way it was before and put it next to your plate.
True
False
You should excuse yourself if you must leave the table during a meal.
True
False
You should stand up to get the salt if it is out of your reach.
True
False
Don't burp because it is considered rude.
True
False
Always use the water glass to your right.
True
False
Keep your elbows off the table, especially when you are eating.
True
False
Your bread and butter plate is located towards the left of an imaginary line across your service plate.
True
False
When you finish your meal, put your fork and knife back on the table where they were before.
True
False
If there are two forks on the table, you should start using the fork closest to the plate.
True
False
If there are bones in your food, spit them out and put them on the tablecloth.
True
False
Make slurping sounds when you are eating noodles to show how good they are.
True
False
In the American style of using silverware, you switch the fork to your right hand to bring food into your mouth.
True
False
If you do not want a certain food, make an elaborate excuse about why you can't have it.
True
False
Ask your hostess for a doggy bag (container for leftovers) to take home the food you cannot finish.
True
False
If you are the guest, you should not order the most expensive item on the menu unless it is recommended by your host.
True
False
Go to the bathroom to remove food caught in your teeth.
True
False
If a piece of food falls off your plate, don't touch it and leave it on the table.
True
False
Spoon the soup away from you and sip it from the side of the spoon.
True
False
If the dessert spoon and fork are already on the table, they should be above your plate.
True
False
In South Korea, don’t eat before invited first by the elder
TRUE
FALSE
In China, don’t hold your bowl while eating
TRUE
FALSE
It’s OK to slurp noodle in Japan
TRUE
FALSE
Never give tip in Japan
TRUE
FALSE
In India, it is considered rude to finish all the food on the plate.
TRUE
FALSE
Eating using hand is very common in India
TRUE
FALSE
It is OK to touch food with hands in Chile
TRUE
FALSE
In Thailand, fork is also used to eat
TRUE
FALSE
what do the Chinese usually use to eat rice?
chopsticks
forks
knife
spoon
in England you can not point with ... and ... (choose 2)
spoon
fork
chopsticks
knife
We can make "cling-cling" noise while stiring the tea cup in England
TRUE
FALSE
We should give tips to appreciate the food in Japan
TRUE
FALSE
In which country are we forbidden to use our bare hand to take the food?
India
Chile
Indonesia
Malaysia
In Indonesia there is a spesific period in one month where the Muslims can not eat and drink in day. What do we call it?
Kuningan
Ramadhan
Misa
Nyepi
What is the most unusual dining etiquette in your opinion?
What if someone brake the dining etiquette?
Have you ever brake a dining etiquette?
