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IT2621: IT Fundamentals Prelims Practice Test (Lessons 1-6)

Total questions: 130

Worksheet time: 1hrs 2mins

Name
Class
Date
1.
Which statement describes the proper use of an anti-static wrist strap?
a)
An anti-static wrist strap should make contact with the skin.
b)
The anti-static wrist strip should not be attached to any grounded object.
c)
An anti-static wrist strap should not be used in conjunction with an antistatic mat.
d)
For optimum grounding, the clip should be attached to a painted section of the computer case.
2.
Which type of memory is primarily used as cache memory?
a)
SRAM
b)
RAM
c)
DRAM
d)
ROM
3.
Which network protocol is used to automatically assign an IP address to a computer on a network?
a)
APIPA
b)
DHCP
c)
ICMP
d)
SMTP
e)
FTP
4.
A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?
a)
The network cable is faulty.
b)
The network switch is faulty.
c)
The PC has an incorrect IP address for the DNS server.
d)
The gateway needs to be fixed.
5.
The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?
a)
APIPA
b)
DHCP
c)
DIPS
d)
ICMP
6.
Which filtering method uses the physical address to specify exactly which device is allowed or blocked from sending data on a network?
a)
port triggering
b)
MAC address filtering
c)
port forwarding
d)
whitelisting
7.
Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose TWO.)
a)
The network passwords need to be reissued to the users.
b)
The wireless signal is too weak.
c)
The antenna on the access point is too powerful.
d)
The DHCP server is faulty.
e)
There is interference from outside sources.
8.
What two default wireless router settings can affect network security? (Choose TWO.)
a)
The SSID is broadcast.
b)
MAC address filtering is enabled.
c)
WEP encryption is enabled.
d)
The wireless channel is automatically selected.
e)
A well-known administrator password is set.
9.
How many bits are used to represent a MAC address?
a)
128
b)
48
c)
8
d)
132
10.
How many bits are used to represent an IPv6 address?
a)
128
b)
48
c)
32
d)
12
11.
A user can print to a printer that is on the same network, but the traffic of the user cannot reach the Internet. What is a possible cause of the problem?
a)
The PC has an incorrect IP address.
b)
The network cable connected to the user PC is faulty.
c)
The NIC on the PC is faulty.
d)
The PC default gateway address is missing or incorrect.
12.
A workstation has been moved from the first floor to the fifth floor within an organization. The user is now reporting that the workstation cannot connect to the network. A technician suspects that the workstation could not obtain an IP address from a DHCP server. What is a possible cause of the problem?
a)
The workstation has been configured with a static IP address.
b)
An IP address conflict occurred.
c)
The DHCP server is misconfigured.
d)
The default gateway address is misconfigured on the workstation.
13.
Which two storage devices use a magnetic medium for storing data? (Choose TWO.)
a)
tape drive
b)
compact disk drive
c)
solid state drive
d)
blue-ray disk drive
e)
hard disk drive
14.
Which unit of measurement is used to indicate the hard drive speed?
a)
pages per minute
b)
revolutions per minute
c)
clusters per minute
d)
gigabytes
15.
What three voltages are commonly provided by the power supply to the various components inside the computer? (Choose THREE.)
a)
3.3 volts
b)
5 volts
c)
12 volts
d)
24 volts
e)
48 volts
16.
A customer needs additional storage space on an older computer. What will the technician look at in the computer to determine if an additional hard drive can be added?
a)
an available PATA/SATA connection
b)
the heat that is generated and air flow requirements
c)
BIOS version
d)
an open PCI/PCIe expansion slot
e)
adequate RAM
17.
Which two activities are normally controlled by the Northbridge part of the chipset? (Choose TWO.)
a)
communication between the CPU and the I/O ports
b)
access to the RAM
c)
access to the video card
d)
communication between the CPU and the hard drive
e)
communication between the CPU and the sound card
18.
Which two components usually interface directly with the Southbridge chipset on the motherboard? (Choose TWO.)
a)
USB ports
b)
video card
c)
RAM
d)
hard drive
e)
PCIe slots
19.
Which statement describes Augmented Reality (AR) technology?
a)
It always requires a headset.
b)
It superimposes images and audio over the real world in real time.
c)
The headset closes off any ambient light to users.
d)
It does not provide users with immediate access to information about their real surroundings.
20.
Select two of the following reason that a user might upgrade a video card driver?
a)
To decrease the screen resolution
b)
To access monitor standby mode
c)
To fix an error message
d)
To use additional features
e)
To adjust the brightness/contrast
21.
Which of the following printer types uses a powder based consumable with a lower cost per page compared to other printers?
a)
Thermal
b)
Laser
c)
Dot matrix
d)
Inkjet
22.
Ann, a user, has an external monitor that will not turn on. Her laptop has activity lights and is plugged into the same power strip. Which of the following should be checked FIRST to begin troubleshooting this issue?
a)
The monitor power cable
b)
The laptop power cable
c)
The monitor video cable
d)
The power strip
23.
Which of the following ports are used to connect monitors? (Select THREE)
a)
VGA
b)
HDMI
c)
DVI
d)
USB
e)
eSATA
24.
How should a technician dispose of an empty inkjet printer cartridge?
a)
Give it back to the customer.
b)
Refill it.
c)
Follow local regulations for disposal.
d)
Throw it away.
25.
An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?
a)
Review the Event Viewer for the date and time that the last software update was performed.
b)
Download advanced antivirus software from another vendor.
c)
Record the new license number in the log.
d)
Run a full virus scan on the computer.
26.
During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?
a)
Establish a theory of probable cause.
b)
Document the findings, actions, and outcomes.
c)
Verify full system functionality.
d)
Establish a plan of action to resolve the problem.
27.
An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?
a)
The RAM is malfunctioning.
b)
The CPU is overheating.
c)
The power supply fails to provide adequate voltage and current.
d)
The hard disk is failing.
28.
During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?
a)
The RAM modules have bad blocks.
b)
The RAM modules were inserted backwards into the DIMM slots.
c)
The RAM modules were not seated firmly.
d)
The RAM modules did not match the PC specs.
29.
What are three benefits of computer preventive maintenance? (Choose THREE.)
a)
reduction in the number of equipment failures
b)
improvement in data protection
c)
extension of the life of components
d)
improvement in RAM access time
e)
elimination of the need for repairs
30.
If a technician is unable to create a backup of data on a customer computer, what three pieces of information should the technician include on the liability release form signed by the customer before beginning work? (Choose THREE.)
a)
permission to work on the computer without a current backup available
b)
a description of the work to be performed
c)
a release from liability if data is lost or corrupted
d)
the steps required to resolve the problem
e)
a description of the problem
31.
Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose TWO.)
a)
Internet Explorer favorites files
b)
BIOS system file
c)
Windows operating system files
d)
documents that are created by the customer
e)
driver files for the hard disk
32.
A technician is searching through a storage locker and finds a firewall. What is the purpose of this device?
a)
It is placed between two or more networks and protects data and equipment from unauthorized access.
b)
It is a device that uses existing electrical wiring to connect devices and sends data using specific frequencies.
c)
It is a device that can be inserted in the middle of a cable run to add power.
d)
It connects a home or business network to a company that provides internet connectivity as well as television signals.
33.
Which two types of signal interference are reduced more by STP than by UTP? (Choose TWO.)
a)
white noise
b)
dispersion
c)
EMI
d)
RFI
e)
MDF
34.
What is a characteristic of a WAN?
a)
It connects multiple networks that are geographically separated.
b)
It spans across a campus or city to enable sharing of regional resources.
c)
It is typically owned and managed by a single home or business.
d)
It requires a wireless access point to connect users to the network.
35.
Which device provides wireless connectivity to users as its primary function?
a)
router
b)
modem
c)
access point
d)
switch
36.
What type of connector is used to connect an analog modem to a telephone line socket?
a)
BNC
b)
ST
c)
RJ-11
d)
RJ-45
37.
How many devices can a Bluetooth device connect to simultaneously?
a)
127
b)
24
c)
5
d)
10
e)
7
38.
A user needs to access the Internet from home. Which device is needed if a user connects to an ISP through the telephone network?
a)
DSL modem
b)
server
c)
wireless access point
d)
switch
39.
Which type of server would support the SMTP, POP, and IMAP protocols?
a)
DHCP
b)
proxy
c)
email
d)
syslog
40.
When would a printer be considered a network host?
a)
when it is connected to a workstation
b)
when it is connected to a laptop
c)
when it is connected to a PC
d)
when it is connected to a switch
41.
A technician is searching through a storage locker and finds an Ethernet NIC. What is the purpose of this device?
a)
It connects a home or business network to a company that provides internet connectivity as well as television signals.
b)
It is needed to connect a computer to a wired local-area network.
c)
It is a device that uses existing electrical wiring to connect devices and sends data using specific frequencies.
d)
It is a device that can be inserted in the middle of a cable run to add power.
42.
A helpdesk technician takes a call, “Good morning, this is the helpdesk. My name is Greg. How may I help you today?” The frantic caller states, “My computer will not turn on and I have a presentation in 15 minutes.” The technician responds, “Now calm down and let us see what we can do.” The technician then proceeds to lead the caller through the process of checking power cables and power lights. Which troubleshooting step is being used at this point?
a)
Establish a plan of action to resolve the problem.
b)
Implement a solution.
c)
Establish a theory of probable cause.
d)
Identify the problem.
e)
Verify full system functionality and, if applicable, implement preventive measures.
43.
A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?
a)
Try to fix the problem anyway.
b)
Tell the customer to call the printer manufacturer to fix the problem.
c)
Ask the customer to call again when another technician can provide a solution to the problem.
d)
Gather as much informatio​n as possible and escalate the problem.
44.
What is the next step after a possible solution is implemented during a troubleshooting process?
a)
Verify the full system functionality and apply maintenance procedures.
b)
Test another possible solution.
c)
Identify other possible causes for the problem.
d)
Document the cause and the solution for the problem.
45.
Which condition refers to a reduced voltage level of AC power that lasts for an extended period of time?
a)
spike
b)
sag
c)
surge
d)
brownout
46.
What are two reasons for installing a second hard disk drive inside an existing computer? (Choose TWO.)
a)
to store BIOS configuration settings
b)
to allow access to a secondary display output
c)
to store the system swap file
d)
to increase CPU speed
e)
to support a RAID array
47.
Which two considerations would be of the greatest importance when building a workstation that will run multiple virtual machines? (Choose TWO.)
a)
water cooling
b)
amount of RAM
c)
powerful video card
d)
number of CPU cores
e)
high-end sound card
48.
A technician has been asked to configure several computers with RAID. The customer wants to incorporate mirroring and striping as part of the RAID. Which RAID should the technician install?
a)
RAID 3
b)
RAID 4
c)
RAID 10
d)
RAID 2
49.
A user reports that every morning when a particular computer is turned on, the configuration settings on that computer have to be reset. What action should be taken to remedy this situation?
a)
Replace the motherboard.
b)
Move the jumpers.
c)
Replace the CMOS battery.
d)
Upgrade the BIOS.
50.
What is a function of the BIOS?
a)
enables a computer to connect to a network
b)
performs a check on all internal components
c)
provides temporary data storage for the CPU
d)
provides graphic capabilities for games and applications
51.
Which definition describes the term "overclocking"?
a)
changing the bus speed of the motherboard to increase the speed of attached adaptors
b)
increasing the speed of the CPU beyond the recommendations of the manufacturer
c)
modifying the motherboard clocking crystal to increase the timing signals
d)
replacing slower SDRAM with faster memory
52.
What are two settings that can be modified in the BIOS setup program. (Choose TWO.)
a)
drive partition size
b)
device drivers
c)
swap file size
d)
enabling and disabling devices
e)
boot order
53.
A technician is replacing a power supply. Which two factors should the technician consider when obtaining the replacement part? (Choose TWO.)
a)
input voltage level of 12 or 5 VDC
b)
wattage
c)
type of case
d)
number of internal fans
e)
output voltage
54.
What is a good safety precaution to take when opening a computer case?
a)
Place tape over the case edges that are sharp.
b)
Remove the connections to the front panel before extending the case fully open.
c)
Remove the cover (or door) of the computer case before installing or removing parts.
d)
Ensure that any loose clothing such as a tie or shirt stay in constant contact with the case when handling internal components.
55.
A student is looking to add memory in order to speed up a tower computer. Which type of memory module should the student be looking for?
a)
DIMM
b)
DIP
c)
SIMM
d)
SODIMM
56.
A technician has been asked to order a replacement internal SATA HDD. Between which two form factors will the technician have to choose? (Choose TWO.)
a)
5.5 inch (13.97 cm)
b)
2.25 inch (5.72 cm)
c)
2.5 inch (6.35 cm)
d)
3.5 inch (8.89 cm)
e)
6.25 inch (15.88 cm)
57.
What is used to prevent the motherboard from touching metal portions of the computer case?
a)
an I/O shield
b)
standoffs
c)
thermal compound
d)
ZIF sockets
58.
Which PC motherboard bus is used to connect the CPU to RAM and other motherboard components?
a)
PCI
b)
SATA
c)
front-side
d)
PCIe
59.

A circuit board to which all computer components are directly or indirectly attached.

a)

Motherboard, System Board, or Mainboard

b)

PCIe slot

c)

RAM

d)

ROM

60.

A conductive series of pathways laminated to a nonconductive substrate that lines the bottom of the computer.

a)

Printed Circuit Board (PCB)

b)

Graphics processing unit (GPU)

c)

Burner

d)

CMOS

61.

The size and shape of a component.

a)

Form Factor

b)

FireWire

c)

Firmware

d)

Frontside Bus

62.

The set of controller chips that monitors and directs the traffic on the motherboard between the buses and components.

a)

Chipset

b)

RAM

c)

ROM

d)

CPU

63.

The subset of a motherboard’s chipset that performs one important function: management of high-speed peripheral communications.

a)

Northbridge

b)

Southbridge

c)

Graphics Processing Unit

d)

Operating System

64.

The subset of the chipset that is responsible for providing support to the onboard slower peripherals.

a)

Northbridge

b)

Southbridge

c)

Graphics Processing Unit

d)

Operating System

65.

The “brain” of the computer because it’s the part that performs the mathematical operations required for all other activity.

a)

Central Processing Unit (CPU)

b)

Graphics Processing Unit (GPU)

c)

File Transfer Protocol (FTP)

d)

Liquid Crystal Display (LCD)

66.

The sockets that have holes, and the processors have pins that fit into the holes.

a)

Land Grid Array (LGA)

b)

Pin Grid Array (PGA)

c)

Random access memory (RAM)

d)

Central Processing Unit (CPU)

67.

The sockets that have contacts (often pins) built in to them, which connect with contacts on the CPU.

a)

Land Grid Array (LGA)

b)

Pin Grid Array (PGA)

c)

Random access memory (RAM)

d)

Central Processing Unit (CPU)

68.

A temporary storage area used by the computer to access data quickly.

a)

Random access memory (RAM)

b)

Central Processing Unit (CPU)

c)

Land Grid Array (LGA)

d)

Pin Grid Array (PGA)

69.

The 32-bit slots that are easily recognizable because they are only around 3 inches long and classically white.

a)

Peripheral Component Interconnect (PCI)

b)

PCI Express (PCIe)

c)

Parallel port

d)

Accelerated Graphics Port (AGP)

70.

A high-performance serial local-bus slot architecture that eliminates the need for AGP and PCI slots.

a)

Peripheral Component Interconnect (PCI)

b)

PCI Express (PCIe)

c)

Parallel port

d)

Accelerated Graphics Port (AGP)

71.

An expansion slot designed to meet the need for increased graphics performance. Now outdated.

a)

Peripheral Component Interconnect (PCI)

b)

PCI Express (PCIe)

c)

Parallel port

d)

Accelerated Graphics Port (AGP)

72.

The name given to any software that is encoded in hardware, usually a read-only memory (ROM) chip, and can be run without extra instructions from the operating system.

a)

Firmware

b)

Software

c)

Central Processing Unit (CPU)

d)

Graphics Processing Unit (GPU)

73.

Your PC has to keep certain settings when it’s turned off such as the date and time, hard drive configuration, memory and CPU settings, boot sequence, and power management features. These settings are kept in a special memory chip called what?

a)

Complementary Metal Oxide Semiconductor (CMOS)

b)

Power-On Self Test (POST).

c)

Basic Input/Output System (BIOS)

d)

Graphics Processing Unit (GPU)

74.

When you power on your computer, the BIOS initializes and runs a system checking routine called what?

a)

Complementary Metal Oxide Semiconductor (CMOS)

b)

Power-On Self Test (POST).

c)

Basic Input/Output System (BIOS)

d)

Graphics Processing Unit (GPU)

75.

The best example of firmware which is burned into a flash memory chip located on the motherboard. The system software that boots the system and initiates the memory and hard drive to allow the operating system to start.

a)

Complementary Metal Oxide Semiconductor (CMOS)

b)

Power-On Self Test (POST).

c)

Basic Input/Output System (BIOS)

d)

Graphics Processing Unit (GPU)

76.

Memory in the computer that can only be read but not written to.

a)

RAM

b)

ROM

c)

RAID

d)

SATA

77.

A temporary storage area used by the computer to access data quickly. Data in RAM is lost when the computer loses power.

a)

RAM

b)

ROM

c)

RAID

d)

SATA

78.

A set of signal pathways that allows information and signals to travel between components inside or outside a computer.

a)

BUS

b)

RAM

c)

ROM

d)

CPU

79.

A memory module packaging style that features a circuit board with independent pins on both sides of the module’s card edge.

a)

DIMM - Dual Inline Memory Module

b)

DDR4 - Double Data Rate 4th Gen

c)

SDRAM - Synchronous Dynamic Random Access Memory

d)

GPU

80.

Which of the following is the BEST security practice to use when configuring the management

options of a wireless router?

a)

Disable

DHCP

b)

Change the admin

password

c)

Enable SSID

d)

Enable remote

administration

81.

Which of the following is an advantage of using cloud-based collaborative applications and

storage, rather than local applications and storage?

a)

Decreased software licensing

costs

b)

Higher security

encryption

c)

Limited storage space

for files

d)

Increased accessibility

to files

82.

What is the primary function of a router in a network?

a)

Connects devices within the same network

b)

Connects different networks and directs traffic between them

c)

Amplifies network signals

d)

Manages local device connections

83.

What is the purpose of DHCP in a network?

a)

Assigning static IP addresses

b)

Managing network security

c)

Dynamically assigning IP addresses to devices

d)

Filtering website content

84.

What is the purpose of a DNS server in networking?

a)

Assigning IP addresses

b)

Resolving domain names to IP addresses

c)

Configuring network security

d)

Establishing virtual private networks

85.

Which network device regenerates the data signal without segmenting the network?

a)

hub

b)

switch

c)

router

d)

modem

86.

A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this scenario?

a)

LAN

b)

WAN

c)

MAN

d)

WLAN

87.

What is the purpose of a MAC address in networking?

a)

To identify a device on the internet

b)

To identify a device on a local network

c)

To establish a secure connection

d)

To route data packets

88.
Which negative environmental factor does cleaning the inside of a computer reduce?
a)
dust
b)
EMI
c)
rust
d)
ESD
89.
Which component can be easily damaged by the direct spray of compressed air when cleaning inside the computer case?
a)
fan
b)
heat sink
c)
power supply
d)
cable connectors 
90.
Which task should be part of a hardware maintenance routine? (read carefully)
a)
Review security updates.
b)
Check for and secure any loose cables.
c)
Adjust the monitor for optimum resolution.
d)
Update virus definition files
91.
During the process of testing a theory of several probable causes to a problem, which should be tested first?
a)
the most complex and difficult to diagnose
b)
those the customer believes to be the most important
c)
the easiest and most obvious
d)
those chosen by random selection
92.
What task should be completed before escalating a problem to a higher-level technician?
a)
Document each test that was tried.
b)
Ask the customer to open a new support request.
c)
Redo each test to ensure the accuracy of the results.
d)
Replace all hardware components with components that are known to work.
93.
What is the preferred method to remove a disc from an optical drive that fails to eject the disc?
a)
Insert a pin into the small hole on the front of the drive.
b)
Use a small screwdriver and pry the drive door open.
c)
Remove the top of the drive enclosure.
d)
Send the drive to an authorized repair depot.
94.
A technician is called to an office where the computer is randomly rebooting. Which of the given components would most likely cause this issue?
a)
BIOS
b)
CMOS battery
c)
optical drive
d)
power supply
95.
A user has opened a ticket that indicates that the computer clock keeps losing the correct time. What is the most likely cause of the problem?
a)
The motherboard clocking crystal is damaged.
b)
The operating system needs to be patched
c)
The CMOS battery is loose or failing.
d)
The CPU needs to be overclocked.
96.

How does a switch differ from a hub in terms of handling network traffic?

a)

A switch sends data to all connected devices.

b)

A switch forwards data only to the specific device it is intended for.

c)

A switch segments the network physically.

d)

A switch operates at the application layer.

97.

Which technology is most often used to connect devices to a PAN?

a)

  • coaxial cabling

b)

  • Bluetooth

c)

  • fiber optic cabling

d)

IEEE 802.11n wireless

98.

A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic interference. Which type of network media should be recommended so that the data communication will not be affected by EMI?

a)

  • coaxial

b)

UTP

c)

  • STP

d)

  • fiber optic

99.
A customer comes into a computer parts and service store. The customer is looking for a device to scan some old family photos into a laptop. What device should the store owner recommend to accomplish the required task?
a)
magstripe reader
b)
projector
c)
joystick or gamepad
d)
flatbed scanner
100.
Which characteristic describes a SIMM?
a)
an individual memory chip that has dual rows of pins used to attach it to the motherboard
b)
SRAM that is internal and integrated into the CPU
c)
a smaller, more condensed memory module that provides random access data storage, ideal for use in laptops, printers, and other devices where conserving space is desirable
d)
a small circuit board that holds several memory chips and has a 30- or 72-pin configuration
101.
What is the fastest type of memory technology?
a)
Quadruple channel
b)
SODIMM
c)
Double channel
d)
SRAM
102.
Which tool can protect computer components from the effects of ESD?
a)
antistatic wrist strap
b)
surge suppressor
c)
SPS
d)
UPS
103.
Which type of interface was originally developed for high-definition televisions and is also popular to use with computers to connect audio and video devices?
a)
HDMI
b)
FireWire
c)
DVI
d)
VGA
e)
USB
104.
Which characteristic describes EPROM?
a)
SRAM that is internal and integrated into the CPU
b)
a smaller, more condensed memory module that provides random access data storage, ideal for use in laptops, printers, and other devices where conserving space is desirable
c)
a chip that is nonvolatile and can be erased by exposing it to strong ultraviolet light
d)
a small circuit board that holds several memory chips and has a 30- or 72-pin configuration
105.
A customer comes into a computer parts and service store. The customer is looking for a device to display a promotional presentation to a large audience at a conference. What device should the store owner recommend to accomplish the required task?
a)
joystick or gamepad
b)
magstripe reader
c)
projector
d)
AR headset
106.
When a new PC is being built, which component has the most influence when selecting the case and power supply?
a)
hard disk type
b)
motherboard
c)
RAM module
d)
sound card
e)
video card
107.
A technician is selecting a server that will be used by a cloud provider to provide fault tolerance for large quantities of stored data. What is a major consideration that needs to be taken into account?
a)
smart card reader
b)
RAID
c)
motherboard that supports dual-channeling
d)
Thunderbolt connector
108.
What should a technician do before beginning any troubleshooting steps on a customer computer?
a)
Identify the problem.
b)
Document the findings.
c)
Establish a plan of action.
d)
Perform a data backup.
109.
A web designer installed the latest video editing software and now notices that when the application loads, it responds slowly. Also, the hard disk LED is constantly flashing when the application is in use. What is a solution to solve the performance problem?
a)
upgrading to a faster CPU
b)
replacing the video card with a model that has a DVI output
c)
adding more RAM
d)
replacing the hard disk with a faster model
110.
In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?
a)
Test the theory to determine the cause.
b)
Document findings, actions, and outcomes.
c)
Identify the problem.
d)
Establish a plan of action to resolve the problem and implement the solution.
e)
Verify full system functionality and, if applicable, implement preventive measures.
111.
After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?
a)
Document the findings, actions, and outcomes.
b)
Test the theory of probable cause.
c)
Determine the next steps to resolve the problem.
d)
Verify the solution and confirm full system functionality.
112.
A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next?
a)
No further action is needed.
b)
Establish a plan of action to resolve the problem and implement the solution.
c)
Verify full system functionality and, if applicable, implement preventive measures.
d)
Document the findings, actions, and outcomes.
e)
Test the theory to determine the cause.
113.
A technician needs to purchase a storage drive that both connects directly to the PCIe bus and provides reliability. Which type of storage device would best meet these requirements?
a)
2.5″ HDD
b)
2.5″ SSD
c)
tape drive
d)
NVMe M.2
114.
A user playing a game on a gaming PC with a standard EIDE 5400 RPM hard drive finds the performance unsatisfactory. Which hard drive upgrade would improve performance while providing more reliability and more energy efficiency?
a)
a 7200 RPM SATA hard drive
b)
a 7200 RPM EIDE hard drive
c)
a 10,000 RPM SATA hard drive
d)
an SSD
115.
Which statement describes the capability of an HDMI version 1.4 type A port?
a)
It supports high premium speeds of up to 48 Gbps.
b)
It uses a 20-pin connector for delivering high-bandwidth video and audio signals.
c)
It can change a monitor’s refresh rate to match the source device output rate.
d)
It can be used for 4K and 8K resolutions.
116.
What characteristic of electricity is expressed in watts?
a)
the amount of work required to move electrons through a circuit
b)
the work required to move electrons through a circuit multiplied by the number of electrons flowing through a circuit per second
c)
the amount of electrons flowing through a circuit per second
d)
the resistance to the flow of current in a circuit
117.
What is one purpose of adjusting the clock speed within the BIOS configuration settings?
a)
to disable devices that are not needed or used by the computer
b)
to change the order of the bootable partitions
c)
to allow a computer to run multiple operating systems in files or partitions
d)
to allow the computer to run slower and cooler
118.
How is a power supply commonly attached to a tower case?
a)
standoffs
b)
screws
c)
restraining strap
d)
retention bar
119.
Which two factors must be considered when replacing old RAM modules in a PC? (Choose TWO.)
a)
The speed of the new RAM must be supported by the chipset.
b)
The power supply must provide the voltage that is requred by the new RAM.
c)
The new RAM must be compatible with BIOS or UEFI.
d)
The new RAM must match the old RAM in terms of capacity and speed.
e)
The new RAM must be compatible with the motherboard.
120.
Which type of drive is typically installed in a 5.25 inch (13.34 cm) bay?
a)
hard drive
b)
SSD
c)
optical drive
d)
flash drive
121.
What does the “A” in P-A-S-S remind a person to do while using a fire extinguisher?
a)
Adjust the pressure.
b)
Aim the fire extinguisher at the flames.
c)
Aim the fire extinguisher at the base of the fire.
d)
Activate the fire extinguisher.
122.
A technician is installing a new high-end video adapter card into an expansion slot on a motherboard. What may be needed to operate this video adapter card?
a)
24-pin ATX power connector
b)
PCI expansion slot
c)
Two 8-pin power connectors
d)
PCIe x 8 expansion slot
123.
Where is buffered memory commonly used?
a)
servers
b)
gaming computers
c)
gaming laptops
d)
business PCs
e)
tablets
124.
While shopping for a replacement motherboard, a customer decides to also purchase a new mechanical hard drive and asks the technical salesperson for advice. Which storage interface should the salesperson recommend for the motherboard and new drive?
a)
RAID 5
b)
IDE
c)
SATA
d)
EIDE
125.
What are three important considerations when installing a CPU on a motherboard? (Choose THREE.)
a)
The CPU is correctly aligned and placed in the socket.
b)
Antistatic precautions are taken.
c)
The CPU heat sink and fan assembly are correctly installed.
d)
Maximum insertion force is applied to the load lever so the CPU is locked in place.
e)
The CPU contacts are first cleaned with isopropyl alcohol.
126.
A technician is selecting a PC that will be used by an employee who wants to share a keyboard and mouse among three devices. What is a major consideration that needs to be taken into account?
a)
motherboard that supports dual-channeling
b)
smart card reader
c)
KVM switch
d)
Thunderbolt connector
127.

Which two pieces of information are needed before selecting a power supply?  (Choose TWO.)

a)

the type of CPU

b)

the form factor of the case

c)

the installed operating system

d)

the total wattage of all components

e)

the voltage requirements of peripheral devices

128.

What is indicated by the contrast ratio of a monitor?

a)

the difference in the intensity of light between the brightest white and darkest black that can be displayed

b)

the ratio of the horizontal and vertical viewing areas of the monitor

c)

the total number of pixels that make up the picture

d)

how often the picture image is refreshed

129.

What makes CRT monitor disposal dangerous for a technician who is handling the disposal?

a)

potential health-damaging chemicals

b)

potential breathing hazards

c)

potential residual high voltage

d)

potential explosive materials

130.

What is an active cooling solution for a PC?

a)

Add a heatsink to the CPU.

b)

Reduce the speed of the CPU.

c)

Use a painted computer case.

d)

Add an additional case fan.

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