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WorksheetsRemote Support and Scripting Best Practices
Total questions: 21
Worksheet time: 16mins
A technician needs to provide remote assistance to a user who is working from home. The user is not on the same local network as the technician, and they prefer a simple, secure way to allow the technician to control their machine without manually configuring router settings. Which of the following tools is BEST suited for this situation?
Virtual Network Computing (VNC)
Microsoft Quick Assist
Secure Shell (SSH)
Remote Desktop Protocol (RDP) with port forwarding
An administrator wants to ensure that only authenticated users can initiate a Remote Desktop Protocol (RDP) session to a Windows server. Additionally, they need to protect against credential theft when connecting remotely. Which of the following settings should the administrator configure?
Disable TCP/3389
Enable Network Level Authentication (NLA)
Use VNC with a strong password
Enable guest accounts for RDP access
A system administrator is writing a Bash script to automate system backups. During testing, the script enters an endless loop, consuming system resources and making the server unresponsive. Which of the following BEST describes a scripting best practice to prevent this issue?
Use comments to document each line of code
Always use API calls instead of loops
Validate loop exit conditions before deployment
Avoid using variables in scripts
A technician is deploying a remote monitoring and management (RMM) tool that allows them to track performance metrics, apply patches, and offer remote support for company devices. The client requests out-of-band (OOB) management capability for hardware issues, even when the OS is not running. Which of the following technologies should the technician recommend?
Intel vPro / AMD PRO
Secure Shell (SSH)
Microsoft Remote Assistance
Virtual Private Network (VPN)
A junior admin needs to create a script that checks for a mapped network drive and remaps it if necessary. They are using PowerShell on a Windows system. Which of the following lines of code would accomplish this task?
if [ -z "$1" ]; then echo "No drive"; fi
If (Test-Path L:) { Get-PSDrive L | Remove-PSDrive } New-PSDrive -Name "L" -Persist -PSProvider FileSystem -Root "\\MS10\LABFILES"
scp user@remotehost:/path /localpath
ping \\MS10\LABFILES
An IT security specialist is concerned about the risk of exposing Remote Desktop Protocol (RDP) to the Internet by opening port 3389 on the firewall. They want to provide secure remote access for users. Which of the following solutions would BEST address this concern?
Use a VPN to tunnel RDP traffic
Disable Network Level Authentication (NLA)
Enable port forwarding for TCP/3389
Install a VNC server
A developer wants to automate the installation of applications and perform automated backups on multiple machines running different operating systems. Which of the following scripting languages would be MOST appropriate for cross-platform automation?
PowerShell
Batch scripting
Python
Visual Basic Script
A technician is setting up a new workstation for an employee. To ensure proper record-keeping and future support, which of the following should the technician document during the setup process?
Personal social media accounts
Serial numbers and asset tag IDs
Employee’s preferred web browser
Employee’s favorite applications
A help desk technician receives a ticket regarding an application crash that they cannot resolve. According to best practices, which of the following actions should the technician take NEXT?
Close the ticket as unresolved
Escalate the ticket to a higher tier
Delete the ticket and ask the user to submit a new one
Advise the user to reinstall the application themselves
A company plans to implement a system-wide software upgrade. Which of the following should occur FIRST in the change management process?
Inform end users about downtime
Perform sandbox testing
Submit a change request detailing the scope and purpose
Develop a rollback plan
A technician is repairing a computer in a shared workspace and comes across sensitive HR documents on the screen. What should the technician do according to best practices?
Ignore the documents and continue working
Minimize the documents and inform the user afterward
Take a screenshot to report to management
Discuss the documents with other team members for clarity
A technician is preparing to install RAM into a desktop computer. Which of the following actions will BEST prevent damage from electrostatic discharge?
Wear an anti-ESD wrist strap connected to a grounded object
Place the RAM on the carpet to keep it stable
Hold the RAM by its contact pins for better grip
Spray compressed air before touching the components
A company is retiring old hard drives that once stored customer data. Which of the following ensures compliance with data destruction regulations?
Formatting the drives using OS tools
Storing the drives in a locked cabinet
Using a certified third-party to shred the drives and provide a certificate of destruction
Donating the drives to employees for home use
During routine maintenance, a technician notices dust buildup inside a server room. Which of the following is the BEST action to take?
Use a household vacuum cleaner
Use compressed air and a PC-safe vacuum
Wipe surfaces with a wet cloth
Open windows to improve ventilation
A user becomes upset and begins raising their voice at a technician over a recurring technical issue. Which of the following should the technician do FIRST?
Respond loudly to match the user’s tone
Inform the user the conversation will end if they continue
Stay calm, listen actively, and acknowledge the user’s frustration
Walk away from the situation without explanation
A technician replaces a UPS battery and needs to dispose of the old one. Which of the following is the MOST appropriate action?
Throw it in the office trash bin
Place it in an e-waste recycling container according to regulations
Store it in a filing cabinet until further notice
Leave it in the break room for anyone to take
During a security breach investigation, which of the following BEST ensures the integrity of the collected evidence?
Making a hash of the data and documenting all transfers
Allowing only the first responder to handle all evidence
Storing the evidence on an unsecured external hard drive
Using live forensic tools without documenting steps
A security consultant needs secure, remote access to a client environment. Which of the following should the security consultant most likely use to gain access?
EAP
DHCP
IPSec
NAT
Why would an administrator use Windows Remote Desktop and Windows Remote Assistant?
answer choices
to provide secure remote access to resources on another network
to connect to a remote computer over the network to control its applications and data
to enable sharing of files and presentations with a group of users over the Internet
to connect to an enterprise network across an unsecured connection and act as a local client of that network
Several employees have expressed concerns about the company monitoring their internet activity when they are working from home. The company wants to mitigate this issue and reassure employees that their private internet activity is not being monitored. Which of the following would satisfy company and employee needs?
Split tunnel
Full tunnel
Site-to-site tunnel
Virtual desktop
A company has hired a new IT firm to manage its network switches and routers. The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices?
Telnet
SSH
RDP
VNC
