WorksheetsAll BOR Review
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
The inventory life cycle is disrupted when
a)
merchandise arrives on time.
b)
supply equals demand.
c)
merchandise is stolen or broken.
d)
the customer has a clean, inviting environment to shop in.
2.
Sam's Club and Costco
a)
Direct
b)
Indirect
c)
Replacement
3.
McDonald's and Burger King
a)
Direct
b)
Indirect
c)
Replacement
4.
Chuck works in an electronics store and is supposed to move large items from the storeroom to the store shelves. Chuck is able to move several large items at a time, but he is not using the back brace that he was trained to use when moving heavy objects. Is Chuck managing his responsibilities wisely?
a)
NO -- Chuck could seriously injure himself by picking up heavy loads improperly.
b)
NO -- It would probably be wiser for Chuck to transfer to smaller armloads even though it would take him a bit longer and involve more trips to the storeroom.
c)
Yes -- By picking up large batches at a time, Chuck is working efficiently and getting the job done in a shorter period of time.
d)
Yes -- Chuck is the best judge of his ability to handle large loads.
5.
It's Easter time and the different size Easter baskets are heavily shopped. As you're walking past, you notice some empty bins where certain sizes of baskets have all been heavily shopped. What's the best next step?
a)
Move some other sizes to the empty location so it doesn't look as bare.
b)
Tell our co-worker to restock the Easter Baskets
c)
Leave the bins until the end of the night.
d)
Immediately check to see what size baskets are sold out, check the back room for additional items and restock the bins.
6.
The term for when a retailer has run out of a particular item is:
a)
Safety Stock
b)
Out-of-Stock
c)
Back Stock
d)
Excess Inventory
7.
Which agency or law protects employees who report unlawful or unsafe practices?
a)
Whistleblower Protection Act
b)
Americans with Disabilities Act
c)
Unsafe Practices Act
d)
Family and Medical Leave Act
8.
You are working as an overnight stocker in a high-volume grocery store and come across four tubs of ice-cream with a sell-by date of two more days. Which of the following should the associate do?
a)
You remove the ice-cream from the case and then fill out the paperwork to mark out of stock as they are almost expired and new items have arrived.
b)
You walk around the store and ask a few other employees who are also stocking their areas how they would handle this situation.
c)
You move the ice-cream to the front of the case, knowing it will sell as soon as the store opens because it is a best seller and it’s on sale.
d)
You move the tubs to the front of the case and leave your manager a note, asking her to remove the items the next day if they don’t sell since they will expire the day after that.
9.
What is the first thing you should do if you find broken glass on the sales floor?
a)
Call for a custodian or maintenance person to clean it up.
b)
Find a mop or broom and clean it up yourself.
c)
Stand near or over the spill to direct traffic away from it until it can be cleaned up.
d)
Nothing. Maintenance is surely aware of the problem
10.
What should you do if you find heavy merchandise that has fallen onto the floor from a display?
a)
Call for a custodian or merchandising person to clean it up.
b)
Find a mop or broom and clean it up yourself.
c)
Pick it up and arrange them back on the display.
d)
Direct traffic away from the fallen merchandise and report the situation to a supervisor.
11.
Which of the following does (OSHA) Occupational Safety and health Administration not require employers to do?
a)
Inform employees of potential hazards.
b)
Record all accidents or hazards.
c)
Train employees how to respond when an accident occurs.
d)
Encourage employees not to report accidents.
12.
What should you do if a shopper topples a display into the aisle?
a)
Call for a custodian or merchandising person to clean it up.
b)
Find a mop or broom and clean it up yourself.
c)
Pick up and recreate the display yourself.
d)
Check on the shopper to be sure they are unharmed, then direct traffic away from the scene until it can be cleaned up.
13.
Amazon and Petco
a)
Direct
b)
Indirect
c)
Replacement
14.
This is extra inventory kept on hand in case customers buy more than the estimated amount before the next shipment arrives.
a)
safety stock
b)
back stock
c)
replenishment
d)
out of stock
15.
Courtney has been a full time employee of a pet store for 2 1/2 years and she just had a baby. ___ allows her to take unpaid, job-protected leave for specified family or medical reasons.
a)
Occupational Safety and Health Administration (OSHA)
b)
Food and Drug Administration (FDA)
c)
Fair Labor Standards Act (FLSA)
d)
Family Medical Leave Act (FMLA)
16.
The majority of retailers are:
a)
Independently Owned
b)
Corporations
c)
Franchises
d)
Online Only
17.
When a product arrives at a physical store, the process used to enter it into the store's on-hand inventory is called:
a)
Stocking
b)
Inventory Replenishment
c)
Receiving
d)
Inventory Tracking
18.
______ is the process of rotating perishable items that may expire so the newer items are in the back and the older items are in the front.
a)
Stocking
b)
Cross Selling
c)
First In, First Out
d)
Up Selling
19.
Which of the following describes a grower of strawberries?
a)
Manufacturer
b)
Wholesaler
c)
Distribution Center
d)
Retailer
20.
If you see a spill of food or liquid on the sales floor, what's the first thing you should do?
a)
Call for a custodian or maintenance person to clean it up
b)
Find a mop or broom and clean it up yourself
c)
Find out who was responsible for causing the spill
d)
Stand near or over the spill to direct traffic away from it until it can be cleaned up
100 %
