WorksheetsMGT103 P1
Total questions: 109
Worksheet time: 57mins
_____ suggests that organizational units (or subsystems) may often be more successful working together than working alone.
Divestiture
Operations management
Synergy
Entropy
Soldiering
At Delta Corp. the manufacturing and design department frequently consults with the research and development department and the marketing and sales department regularly interacts with the manufacturing and design department. This scenario illustrates at Delta ____
Coordination
Delegation
job rotation
job specialization
Nutrimax Inc. sponsors a football championship in Oriel in August every year. The championship is organized by the Oriel Football Association (OFA) to encourage new talent, and Nutrimax bears all the expenses incurred during the championship. The Oriel regional manager of Nutrimax sends across a check to the OFA in July of each year in order for them to prepare for the championship. The regional manager's decision about when to send the check to OFA is a(n) ___ decision.
Programmed
Unstructured
Intuitive
Contingency
Which of the following would be included in the management function of planning?
Selecting the course of action most likely to lead to success
Monitoring progress toward the achievement of goals
Motivating others to higher levels of achievement
Communicating company policies to subordinates
The ___ lists the skills, abilities, and other credentials needed to do a job.
article of incorporation
job description
job specification
statement of qualification
Which of the following is an agreement among the United States, Canada, and Mexico to promote trade with one another?
North American Free Trade Agreement
North Atlantic Treaty Organization
General Agreement on Tariffs and Trade
Transatlantic Free Trade Agreement
Relish Inc. is a large corporation in the food industry that manufactures canned foods, confectionery, and baked foods. The organization has a separate department for each of these types of food manufactured. Each department integrates all the activities required to manage its respective line of food. Which of the following types of departmentalization is illustrated in the scenario?
Sequential
Customer
Product
Location
Cheri and Aaron both wanted to work part time, and they found a lawyer who was willing to split one full-time paralegal job between the two of them so that Cheri works mornings and Aaron works afternoons. This arrangement is known as ____
flextime.
participation.
job sharing.
reinforcement.
Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher management post. The human resource management concept illustrated in the scenario is ____
staffing
job rotation.
development.
training.
Zing Inc. is a large fashion brand that manufactures clothing and shoes. The top managers of Zing have decided to use the profits from its clothing outlets to invest in the shoes business. This scenario illustrates the ____ component of a strategy.
resource deployment
scope
distinctive competence
process loss
Managers can overcome resistance to change by
not letting employees know about the change.
letting employees know about the change only after it has been successfully implemented
limiting the involvement of employees in the change process.
announcing the change much in advance.
The report issued about a major packaging defect showed a culture at an organization that did not listen when small safety issues were raised. Each issue by itself might not have caused the flaw. This example illustrates ____
the need to understand organizational complexity.
that changing conditions are influenced by innovation.
the need for control in order to reduce the accumulation of errors.
the way that control helps organizations respond to changing standards
____ is the process of attracting qualified persons to apply for jobs that are open.
Mentoring
Recruiting
Job analysis
Job evaluation
Which of the following strategies can help companies survive during the decline stage of the product life cycle?
Increasing production costs
Manufacturing the products frequently and in smaller quantities
Avoiding differentiation strategies
Developing new products/services
Tests of ability, skill, aptitude, or knowledge that is relevant to the particular job____
are occasionally useful.
are usually the best predictors of job success.
are not as valuable as tests of general intelligence.
are not as useful as personality tests.
Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a ____ decision.
Layout
promotion-distribution
Capacity
product-service mix
Vernique, a manager, consults with her subordinates and encourages their involvement in the decision making process. Based on the path-goal theory, what kind of leader behavior is Vernique exhibiting?
Job-oriented
Employee-centered
Achievement-oriented
Participative
______ is a commitment to finding and using the best theory and data available at the time to make a decision.
Rational decision making
Classical decision making
Rational management
Evidence-based management
_____ skills refer to a manager's ability to prioritize work, to work efficiently, and to delegate work appropriately.
Time management
Technical
Conceptual
Interpersonal
Communication
Atlantia is a German company that manufactures dishwashers in Germany. Its products are sold in the United States. Which of the following statements is most accurate?
Atlantia is exporting its products to the United States.
Atlantia has a license agreement with the United States.
Atlantia is importing its products from the United States.
most accurate?
Atlantia is exporting its products to the United States.
Atlantia has a license agreement with the United States.
Atlantia is importing its products from the United States.
Atlantia wholly owns subsidiaries of the firm in the United States.
Which of the following statements about administrative management is true?
It deals with the jobs of individual employees.
It was first introduced by Frank and Lillian Gilbreth.
It focuses solely on combating soldiering
It encompasses the concepts of planning, organizing, leading, and controlling
Gadgetbug Inc. is known for its extremely efficient after-purchase service. None of Gadgetbug's competitors provide the same kind of customer service. Gadgetbug's _____ is described in the scenario.
Scope
divestiture strategy
strategic limitation
process loss
distinctive competence
Working a full forty-hour week in fewer than the traditional five days is called___
job sharing.
flextime.
a nine-eighty schedule.
a compressed work schedule.
The term span of management refers to the___
extent to which authority is delegated at the individual level
extent to which authority is systematically delegated to middle and lower levels of management.
number of people reporting to a particular manager.
process of grouping jobs according to some logical pattern.
number of managers assigned to a department.
When organizations relate to their environments in ways that involve ethical dilemmas and decisions, these situations are said to fall within the context of the organization's ____ responsibility.
Legal
Ethical
Social
cultural
The ____ budget shows the anticipated differences between sales or revenue and expenses.
Expense
Profit
Labor
capital expenditure
Which of the following is an example of a good leader in the context of business?
A person who relies on force to lead people
A person who disobeys authority
A person who is efficient and does not delegate his or her duties
A person who can influence others
After being laid off from his job, Joe recognized three options he could choose from before he could secure a new job: to spend less, to use savings, or to use credit. He went over every aspect of his budget, and could not find any area where he could make a cut. Therefore, the option to spend less was immediately eliminated because____
it was not satisfactory.
it had negative consequences.
it was not feasible.
it was not bounded in reality.
Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?
Third-party peacemaking
Survey feedback
Team building
Process consultation
Force-field analysis
It was recently announced that Libra Inc. settled a lawsuit for $75 million. In the context of the rational decision-making model, when executives of the company announced that the settlement proved to be 'typical and fair' as compared to similar cases, they were____
developing a set of rational alternatives.
evaluating the possible alternatives.
consulting with other decision makers.
recognizing and defining the decision situation.
following up and evaluating the results of a chosen alternative.
Which of the following inventory types provides the components needed to make the product?
Raw materials
Work-in-process
Merchandise
Finished goods
At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use?
Functional departmentalization
Product departmentalization
Location departmentalization
Customer departmentalization
The top managers at Redd Inc. are developing a plan to reduce the production costs of the company. By reducing costs, Redd wants to gain a competitive advantage of cost leadership. The plan being developed in this scenario is a(n) ____ plan.
Strategic
Tactical
Operational
Contingency
When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n)____
rise in error accumulation.
increase in organizational complexity.
lack of environmental change.
increase in costs.
As a process, leadership can be defined as____
the practice of empowering employees to participate in organizational decision making
the set of characteristics attributed to individuals who are perceived to be leaders.
the use of noncoercive influence to shape an organization's goals.
the ability to assess business process performance.
What is one of the strengths of the bureaucratic model?
Favoritism and bias are minimized
It is easier to change rules when circumstances change.
Once rules are understood, it is easier to make exceptions.
There is a higher level of flexibility.
More attention is paid to the human and social processes.
A typical responsibility of operations managers includes____
inventory control.
sales promotion.
Accounting
employee development
Alex, one of the proprietors of Atlas Corp. is worried. The stock market was not doing well, unemployment was 10 percent, inflation was on the rise again, and government debt was still increasing. These concerns of Alex are related to the ___ dimension of the general environment of Atlas Corp.
Economic
Sociocultural
Technological
Political
A (n) ___ occurs when an employee's decision potentially benefits the individual to the possible detriment of the organization.
loss of confidence
conflict of interest
security breach
violation of organizational culture
_____ are probably the largest group of managers in most organizations, and are primarily responsible for implementing the policies and plans of an organization.
_____ are probably the largest group of managers in most organizations, and are primarily responsible for implementing the policies and plans of an organization.
Middle managers
Top managers
The members of the board of directors
First-line managers
____ compares each employee with a fixed standard rather than comparison with other employees.
An objective method
Rating
Ranking
Job specialization
A (n) ____ is an internal skill or capability that does not enable a company to choose and implement strategies that support its mission.
organizational weakness
organizational threat
market threat
process gain
The first step in rational decision making is____
identifying alternatives.
implementing an alternative.
selecting the best alternative.
recognizing and defining the decision situation.
evaluating alternatives.
____ argues that behavior that results in rewarding consequences is likely to be repeated, whereas behavior that results in punishing consequences is less likely to be repeated.
Equity theory
Reinforcement theory
Two-factor theory
Maslow's hierarchy
Expectancy theory
In the context of the Ohio state studies of leadership, a leader showing consideration behavior____
attempts to establish a warm, friendly, and supportive climate at the workplace.
clearly defines the leader-subordinate role so that everyone knows what is expected of them.
establishes formal lines of communication, and determines how tasks will be performed.
is primarily interested in the performance of the employees.
Carolyn, a manager, discusses and reasons with the Board of Directors of her company until they agree to let her try her new strategic plan for a trial period. Carolyn is using _____ in the given situation.
an obligation
Persuasion
Coercion
passive aggression
Step of the organization change process of a compart sales by 50 percent in the next two years, Identity the
Recognition of the need for change
Establishment of goals for the change
Selection of appropriate change technique
Planning for implementation of the change
An example of a force for change in the task environment of an organization is
pricing strategies of competitors.
employee turnover rates.
capital availability.
employee motivation.
What is the source of control for finished goods inventory?
Shop floor control systems
High-level production scheduling systems
Transportation
Distribution control systems
Which of the following types of operations control relies heavily on feedback processes?
Strategic control
Financial control
Preliminary control
Screening control
Which of the following draws from psychology, sociology, anthropology, economics, and medicine?
Organizational behavior
Scientific management
Administrative management
Systems perspective
Contingency perspective
Which of the following statements is true about the decision-making process?
It exclusively applies to problem situations.
It requires that the nature of a particular situation be defined.
It seldom applies to situations that are positive.
It typically involves only one individual and seldom applies to groups.
It results in the generation of only one alternative.
_____ is the process by which a manager assigns a portion of his or her total workload to others.
Micromanagement
Delegation
Entropy
Synergy
Centralization
A manager expends extra effort because she has been told that she will get a $50,000 bonus if her team meets their quota. She also feels stress because she has been informed that she will be put on probation if she does not get her team to perform above last year's total. Which of the following does this scenario illustrate?
Equity theory
Maslow's esteem needs
Two-factor theory
Performance-to-outcome expectancy
The Porter-Lawler extension
Pete, a manager, embraces the job characteristics approach. Pete thinks that when his employees have more control over how their work is performed, they do better. Which characteristic is Pete emphasizing?
Feedback
task identity
task significance
Autonomy
skill variety
A coffee shop refuses to employ servers over 45 years old. This illustrates____
confirmatory bias.
affirmative action.
a direct form of discrimination.
equal employment opportunity.
Which of the following is a financial resource that flows into an organization?
Shareholder investments
Working capital
Retained earnings
Employee salaries
In contrast to strategic plans, tactical plans must____
specify resources and time frames.
be developed independently of the internal business environment.
be developed independently of the external business environment.
be more general and broadly based.
Ken is a newly hired police officer. He has been asked to spend a workday with a more experienced officer to learn about paperwork, how to handle accident scenes, how to interact with people, and other duties that he will be expected to perform. Which of the following concepts is illustrated in the scenario?
Performance appraisal
The assessment center method
Training manuals
On-the-job training
The lecture method
Which of the following is a part of an organization's external environment?
Board of directors
Physical work environment
Inflation
Organization's culture
Employees
Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?
Reinforcement
Process
Content
Equity
Expectancy
Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has:
low effort-to-performance expectancy.
moderate performance-to-outcome expectancy.
low performance-to-outcome expectancy.
high effort-to-performance expectancy.
learn to do her job more efficiently. Amelia has:
low effort-to-performance expectancy.
moderate performance-to-outcome expectancy.
low performance-to-outcome expectancy.
high effort-to-performance expectancy.
moderate effort-to-performance expectancy.
In the two-factor theory, the factors that influence the satisfaction continuum, which are related specifically to work content, are called _____ factors.
esteem
security
environmental
motivation
Which of the following is the first step in human resource planning?
Assessing external and internal trends
Predicting demand
Forecasting supply
Comparing future demand and internal supply
Quality control is a type of ___ control.
Operations
Physical
Human
Information
Financial
_____ layouts are used in operations settings that create or process a variety of products.
Product
Cellular
Random
Process
Samantha is responsible for building the day-to-day work schedules for her subordinates. She assigns specific tasks to her subordinates and designs activities according to the objectives that she receives from her seniors. Samantha works on _____ plans.
Operational
organizational
strategic
divestiture
tactical
EBM suggests treating the organization as an unfinished prototype, which means what?
Face the hard facts
Encourage experimentation and learning by doing.
Build a culture in which people tell the truth.
Get the best evidence and use it to guide actions.
Avoid decisions based on untested beliefs.
One advantage of group decision making is:
groupthink.
saved time.
more acceptance of the final decision.
lowered cost of decision making.
Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of _____.
job design
people
organization culture
line-staff structure
technology and operations.
Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?
Implementing
Recognizing
Refreezing
Transforming
Unfreezing
Which of the following strategies will help companies succeed during the growth stage of a product cycle?
Increasing overhead costs
Focusing on developing new products or services
Sacrificing product quality
Focusing on creating product differentiation
Increasing product prices significantly
Substantive modification to some part of an organization is known as organization ____
synergy.
maturity.
implementation.
change.
In human resource management, _____ usually refers to teaching operational or technical employees how to do the job for which they were hired.
job rotation
job specialization
development
training
deskilling
Durban Cafe takes one order at a time and customizes the coffee as per the customer's requirement . The cafe uses _____ technology.
small-batch
mass-production
continuous-process
standardized process
large-batch
During the introduction phase of the product life cycle____
companies must sacrifice product quality.
most companies tend to downsize.
demand may be very high.
competition is at its peak.
Which of the following statements is true about the contingency perspective?
It states that the organizations which are not influenced by their external environments tend to be more successful than others.
It states that effective managerial behavior in one situation cannot always be generalized to other situations.
It states that all employees tend to perform better when they are promised higher incentives.
It states that the behavior of employees at work is not influenced by so
The more a manager uses coercive power, the more likely he is to encourage
sympathy.
good will.
resentment
tolerance.
Which of the following is a concern of the technological dimension of an organization's general environment?
Organization's policies and practices
Inflation, interest rates, and unemployment
Tools, methods, and technology
Govemment regulations
Which of the following is an effective way of overcoming resistance to change?
Allowing employees to participate in the change process
Fostering an environment of uncertainty in the organization
Announcing the change only after it has been implemented
Minimizing communication among employees
Which of the following is an effective way of overcoming resistance to change?
Using micromanagement techniques
Using facilitation techniques
Using deskilling techniques
Limiting employee involvement in the change process
Minimizing communication
Karl is fond of saying, "Remember, half the doctors you see graduated in the bottom of their class." Karl is attempting to limit the _____ power of physicians
expert
legitimate
referent
reward
coercive
_______ is used by managers to weaken undesired behaviors by creating unpleasant consequences.
Recognition
Extinction
Avoidance
Punishment
In____, the output of one unit becomes the input for another in a serial fashion.
pooled interdependence
sequential interdependence
structural interdependence
reciprocal interdependence
Organizations that manage diversity effectively often have____
lower levels of productivity and turnover.
higher levels of productivity and turnover.
lower levels of turnover and absenteeism.
higher levels of turnover and absenteeism.
higher levels of productivity and absenteeism.
A business manufactures top-of-the-line cabinets. The _____ dimension of its general environment includes computer-assisted design software that helps to convert wood and people's idea into lovely, functional cabinets.
Legal
Sociocultural
The _____ dimension of its general environment includes computer-assisted design software that helps to convert wood and people's idea into lovely, functional cabinets.
Legal
Sociocultural
Technological
Political
economic
Ryan, the production manager at the Tan Shoes Company, chose the cheapest leather-cutting machine from a set of five machines from different manufacturers. Ryan was engaged in _____.
decision making
optimizing
rationalizing
brainstorming
social loafing
A change in an organization's culture is an example of change in the area of _____.
organization structure
organizational operations
work processes
information technology
_____ can be defined as a set of activities directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.
Economics
Job de-skilling
Management
Self-dealing
Employment requirements such as test scores and other qualifications are legally defined as having a(n) ____ on minorities and women when such individuals meet or pass the requirement at a rate less than 80 percent of the rate of majority group members.
affirmative action
adverse impact
confirmatory action
divergent impact
Which of the following is the role of top managers in an organization?
Overseeing day-to-day operations
Performing routine administrative tasks
Implementing plans of first-line managers
Creating organizational goals and overall strategy
Coordinating the work of first-line managers
What is the management role in executing plans?
Organizing and staffing
Controlling and problem solving
Motivating and inspiring
Establishing direction
Consumer tastes and preferences are ___ forces that influence an organization's product line.
Technical
Internal
Managerial
Extemal
Operational goals are concerned with____
shorter-term issues associated with the tactical goals.
longer-term issues associated with the tactical goals.
shorter-term issues associated with the strategic plan.
longer-term issues associated with the strategic plan.
longer-term issues associated with the operational plan.
Which of the following is true of business process changes?
Business process change should not be carried out during a phase of entropy.
Business process change requires a careful blend of top-down and bottom-up involvement.
Centralization must be adopted by the top management for the business process change to be successful.
Employee participation should be minimal during a business process change.
____ is a systematized procedure for collecting and recording information about jobs within an organization.
Job analysis
Job evaluation
Job specialization
Job enrichment
Which of the following accurately describes the responsibility of a corporate board of directors?
Exerting considerable influence by using the media to call attention to their positions
Helping the company get the expertise they lack from other companies
Ensuring the firm is run to best serve the stockholders' interests
Gaining legal property rights to the business by buying stock
Protecting the public from certain business practices or to protect organizations from one another
Alpha Electronics assembles different parts to make standardized laptops along an assembly line. Alpha Electronics uses ___ technology.
job rotation
mass-production
Unit
continuous-process
Following the accidental release of a batch of phones that failed screening control, a manufacturer of mobile phones decides to replace all such phones at no cost to the user-even taking care of shipping and delivery. Which step in the control process does this example represent?
Taking corrective action
Measuring performance
Comparison of performance to standards
Setting performance standards
Changing standards
Windmere allows its administrative employees to arrive any time between 7:00 a.m. and 9:00 a.m., and to leave any time between 4:00 p.m. and 6:00 p.m., as long as they work an eight-hour day. This arrangement is known as____
empowerment.
compressed work schedule.
a nine-eighty schedule.
flextime.
traditional schedule.
In the rational decision-making model, once the alternatives have been evaluated, the next step is to____
select the best alternative.
implement the chosen alternative.
evaluate the results of the chosen alternative.
identify the available alternatives.
What is the basic assumption of situational approaches to leadership?
Increasing worker job satisfaction through considerate leadership will get the best results.
Initiating structure for employees so they know exactly what needs to be done will be most effective.
The appropriate leader style will vary from one set of circumstances to another.
Effective leaders can be identified by certain traits.
In the context of SWOT analysis, which of the following would be considered as an organization's strength?
Exiting competitors
High overhead costs
Favorable government policies
Motivated employees
SuperWheels is a large firm that manufactures bicycles. The company sells a line of mountain bikes targeted at experienced off-road bikers. SuperWheels has introduced several innovations to set its bikes off from those of its competitors. Which of the following strategies is illustrated in the scenario?
Overall cost leadership strategy
Differentiation strategy
Focus strategy with differentiation focus
Focus strategy with cost leadership focus
Cost leadership strategy with differentiation focus
_______ focuses on how much people want something and how likely they think they are to get it.
Maslow's hierarchy
Two-factor theory
Expectancy theory
Reinforcement theory
