WorksheetsISO Refresher Training 2025
Total questions: 20
Worksheet time: 16mins
Who are the signatories of the Quality Management Policy?
Corp VP GBS+ and Corp Dir GBS+ GPQ
Corp VP GBS+ and GBS+ Heads
Corp VP GBS+ and Quality and ISO Manager
Corp VP GBS+ and Global Quality Coordinators
Which of the following is not included in the Henkel Values?
Financial Performance
Sustainability
Customers and Consumers
Diversity
How many Strategic Priorities does Henkel have?
4
5
6
7
Lead in ESG: Achieve an NPS Score of "Effective/Great" on the 2025 Stakeholder Satisfaction Survey for overall GBS+?
TRUE
FALSE
One of our strategic priorities from Quality Management Goals is to deliver _____as efficiency gains in 2025.
7.1 MEUR
7.4 MEUR
7.7 MEUR
7.9 MEUR
We positively impact our tomorrow. Implement 5 major initiatives and aspiration of 20,000 voluntary hours contribution to Sustainability and Corporate Social Responsibility.
TRUE
FALSE
It contains all digital modeled processes and links to all relevant process documents.
SDS
SharePoint
Signavio
VISO
The following tools are used to document risk analysis except for:
Risk Analysis and Process Controls (RAPC)
Failure Mode and Effects Analysis (FMEA)
Quality Improvement & Control System (QUICS)
Corrections and Corrective Actions (CCA)
This document the alignment between GBS+ and the business partners in terms of the services the former will provide the latter.
SLA
Process Card
Process Documentation
Service Catalogue
Process Documentation and SLA should be approved upon its creation or revision within two years from its last review/approval.
TRUE
FALSE
Which among the following documents cannot be found in Signavio Document Storage (SDS)?
Service Level Agreement
Process Documentation
Process Card
Documentation Card
What do you call the official onboarding platform at GBS+ for new hires and employees transferring from Henkel business units?
BE GBS+
LEAD GBS+
New Hire Onboarding SharePoint
Onboarding Training Plan
KPI provides information regarding the team's performance in terms of certain metrics., Speed, Quantity and Value or Cost
TRUE
FALSE
Lists all processes and sub-processes offered by the GBS+ to the business partners?
Service Level Agreement
Process Documentation
Service Catalogue
Documentation card
Below are Henkel's Leadership Commitments, except:
We own our results
We act as entrepreneurs
We value, challenge and reward our people
We collaborate as strong teams
Who is the external ISO Certification body of Henkel?
(a)
Where can you find the organizational structure for the whole process?
(a)
New Henkel Purpose: "Pioneers at heart for the (a) ."
The tool where the alignment between an employee and his people manager about the former's career goals and aspirations is documented.
(a)
Who is the new Head of GBS Manila?
(a)
