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WorksheetsEOPA Mock Exam
Total questions: 98
Worksheet time: 49mins
Name
Class
Date
1.
The life cycle of material flowing through the supply chain is an integrated, interconnected process.
a)
TRUE
b)
FALSE
2.
Inventory including all the materials being currently worked on is referred to as which type of inventory?
a)
RAW MATERIAL INVENTORY
b)
IN-TRANSIT INVENTORY
c)
FINISHED GOODS INVENTORY
d)
WORK IN PROCESS INVENTORY
3.
Who is the driving force throughout the life cycle of a product?
a)
SUPPLIERS
b)
CUSTOMERS
c)
MANUFACTURERS
d)
TRANSPORTERS
4.
Which of the following terms is normally associated with order processing?
a)
LOADING
b)
CROSSDOCKING
c)
PICKING
d)
SHIPPING
5.
Today, warehouses are expected to execute more transactions in less time than previously expected.
a)
TRUE
b)
FALSE
6.
Which term describes the time it takes to process an order from the time the order is received from the customer until the order is delivered?
a)
TRANSPORTATION TIME
b)
DISTRIBUTION TIME
c)
LOGISTICS TIME
d)
ORDER CYCLE TIME
7.
What is the key function of the shipping department?
a)
PICKING
b)
PACKAGING
c)
LOADING
d)
RECEIVING
8.
A car factory is an example of what type of facility?
a)
RAW MATERIAL PROVIDER
b)
PRODUCTION FACILITY
c)
WAREHOUSE
d)
TRANSPORTER
9.
The main productivity metric for logistics is efficiency is order fulfillment.
a)
TRUE
b)
FALSE
10.
The following best describes the global supply chain cycle from beginning to end: Warehouses to Distribution Centers to Suppliers to Transporters to Customers.
a)
TRUE
b)
FALSE
11.
CH2: What was the first major global supply chain security initiative?
a)
CSI
b)
FAST
c)
AMR
d)
C-TPAT
12.
CH2: FAST is a trade initiative between which of the following countries?
a)
U.S. and Cuba
b)
Europe and U.S.
c)
Russia, China and U.S.
d)
Canada, Mexico and U.S.
13.
CH2: Which of the following regulates industrial waste disposal?
a)
Clean Water Act
b)
ISO 14000
c)
National Environmental Policy Act
d)
Superfund
14.
CH2: In terms of facility design, what is throughput?
a)
A buildings capacity to store goods
b)
The ability to retrieve material with minimal effort
c)
The volume of goods expected t move through a warehouse.
d)
the speed at which goods move through a warehouse.
15.
CH2: Which government body is responsible for enforcing environmental regulations on industry?
a)
DOT
b)
EPA
c)
FAA
d)
FRA
16.
CH2: FAST truck carriers must submit advance manifest information 24 hours prior to arrival.
a)
TRUE
b)
FALSE
17.
CH2: The Customs-Trade Partnership Against Terrorism (C-TPAT) is a voluntary systems established by which U.S. organization?
a)
Department of Labor
b)
Bureau of Customs and Border Control
c)
Environmental Protection Agency
d)
Department of Transportation
18.
CH2: Which mode of transportation mode is required to submit an Advance Manifest 24 hours before loading?
a)
TRUCKS
b)
RAIL
c)
AIR
d)
WATER / SHIP
e)
NONE OF THE ANSWERS ARE CORRECT
19.
CH3: Which of the following statements is true about lift trucks?
a)
Electric trucks are not affected by weather like gas trucks can be
b)
Gas trucks can handle heavier loads than electric trucks
c)
Gas trucks are more environmentally friendly than electric trucks
d)
Electric trucks are generally louder than gas trucks
20.
CH3: What guides an AGV?
a)
RAILS
b)
LASERS
c)
COMPUTERS
d)
ALL OF THE ANSWERS ARE CORRECT
21.
CH3: What is the most common type of equipment in most large distribution centers?
a)
HAND TRUCK
b)
PALLET JACK
c)
NARROW AISLE
d)
FORK LIFT
22.
CH3: Which of the following is an example of MANUAL material handling equipment?
a)
HAND TRUCK
b)
AGV
c)
NARROW AISLE
d)
FORK LIFT
23.
CH3: What is an advantage of a gas truck over an electric truck?
a)
LIFTS HEAVIER LOADS
b)
MORE ENVIRONMENTALLY FRIENDLY
c)
IT IS QUIETER
24.
CH3: Which of the following material handling equipment lifts the operator with the load, allowing the operator to pick less than full pallet loads from rack locations?
a)
ORDER PICKER
b)
SIDELOADER
c)
YARD LIFT
d)
GANTRY
25.
CH3: Which of the following material handling equipment may rely on the operator to provide the force needed to lift the load or push the equipment short distances?
a)
PALLET JACK
b)
ORDER PICKER
c)
YARD LIFT
d)
GANTRY
26.
CH3: Which of the following material handling equipment can be a portable or stationary device that lifts a platform to the height of the trailer or railcar dock to pick up the load?
a)
GANTRY
b)
SIDELOADER
c)
SCISSOR LIFT
d)
OVERHEAD TRAVELING CRANE
27.
CH4: Which of the following is the federal agency devoted to workplace safety?
a)
USDOT
b)
OSHA
c)
EPA
d)
FFA
28.
CH6: Which of the following described the process of finding a better way of meeting customer needs?
a)
Planning
b)
Control
c)
Improvement
d)
Management
29.
CH6: The Japanese term, kaizen, means:?
a)
Continuous Planning
b)
Continuous Quality
c)
Continuous Improvement
d)
Quality Planning
30.
CH6: Which type of audit is requested by your manager?
a)
Internal
b)
External
c)
3rd Party
d)
Team
31.
CH6: What are the four steps in the PDCA cycle?
a)
Plan, Define, Check, Act
b)
Plan, Do, Check, Act
c)
Plan, Define, Count, Act
d)
Plan, Do, Count, Act
32.
CH6: What type of audit would be used to prove that a company quality program meets ISO 9000 standards?
a)
Internal
b)
External
c)
3rd Party
d)
Team
33.
CH6: What type of audit is conducted by someone from within the company to ensure that a quality system is being followed?
a)
Internal
b)
External
c)
3rd Party
d)
Team
34.
CH6: Designing a process that is capable of meeting quality standards is called:
a)
Quality Planning
b)
Quality Control
c)
Quality Improvement
d)
Quality Audits
35.
CH6: The systematic examination of a quality systems carried out by an independent reviewer is called:
a)
Quality Planning
b)
Quality Control
c)
Quality Improvement
d)
Quality Audits
36.
CH7: Most service failures in logistics can be traced back to breakdowns in communication.
a)
TRUE
b)
FALSE
37.
CH7: Preview, Question and Visualization are three strategies to improve your:
a)
Speaking Skills
b)
Writing Skills
c)
Reading Skills
d)
Listening Skills
38.
CH7: If you do not understand what a speaker is saying, you should interrupt them to seek clarification.
a)
TRUE
b)
FALSE
39.
CH7: Miscommunication does not affect a company’s profitability.
a)
TRUE
b)
FALSE
40.
CH7: Which of the following are important guidelines for effective writing (select all that apply)?
a)
Consider Your Audience
b)
Visualize
c)
Ask Questions
d)
Proofread
e)
Use Appropriate Tone
41.
CH7: Which of the following describe internal communication (select all that apply)?
a)
with Co-workers
b)
With Supervisors
c)
With Customers
d)
With Delivery Drivers
e)
With Other Shifts
42.
CH7: Which of the following describe external communication (select all that apply)?
a)
with Co-workers
b)
With Supervisors
c)
With Customers
d)
With Delivery Drivers
e)
With Other Shifts
43.
CH7: If you do not understand something you have read, you should (select all that apply):
a)
Throw it Away
b)
Try to Visualize It
c)
Re-Read It
d)
Ignore It
44.
CH7: Receiving a customer complaint and writing up the report is an example of what types of communication?
a)
Internal
b)
External
c)
Writing
d)
Listening
45.
CH6: Which part of the PDCA cycle involves identifying potential improvements?
a)
Plan
b)
Do
c)
Check
d)
Act
46.
CH6: What is the quality control system that focuses especially on eliminating waste?
a)
Six Sigma
b)
LEAN
c)
Total Quality Management
d)
PDCA
47.
CH6: What is the quality control system that focuses especially on customer service and satisfaction as well as kaizen?
a)
Six Sigma
b)
LEAN
c)
Total Quality Management
d)
PDCA
48.
CH6: What is the quality control system that focuses especially on utilizing DMAIC?
a)
Six Sigma
b)
LEAN
c)
Total Quality Management
d)
PDCA
49.
CH6: What does DMAIC stand for?
a)
Define, Measure, Analyze, Improve, Control
b)
Define, Maintain, Assess, Improve, Control
c)
Define, Maximize, Assess, Implement, Control
50.
CH6: Quality Control is the process used to ensure that products meet or exceed customer expectations and are delivered on time and without damage.
a)
TRUE
b)
FALSE
51.
CH5: Who is responsible for the safe operation of material handling equipment?
a)
Employee
b)
Employer
c)
Equipment Manufacturer
d)
All Options are Correct
52.
CH5: Your power zone is located:
a)
Above your Shoulders
b)
Above your Waist and Below your Shoulders
c)
Above your Knees and Below your Shoulders
d)
Above your Knees and Below your Waist
53.
CH5: In logistics, the most common PPE is:
a)
Gloves
b)
Hard Hat
c)
Boots
d)
Mask
54.
CH5: What federal agency issues standards about PPE usage?
a)
EPA
b)
DOT
c)
DOL
d)
OSHA
55.
CH5: Preventive maintenance is dealing with a malfunction after is has occurred.
a)
TRUE
b)
FALSE
56.
CH5: Environmental conditions such as heat, cold, noise and lighting do not affect workplace safety.
a)
TRUE
b)
FALSE
57.
CH5: Safe lifting practices include (select all that apply):
a)
Using Angled Shelving
b)
Using legs to push up the load
c)
Using Team Lifting
d)
Lifting from the Floor
58.
CH4: What color is most often used for safety signs, such as first-aid stations?
a)
RED
b)
BLUE
c)
WHITE
d)
GREEN
59.
CH4: What color combination is used to indicate radiation?
a)
BLACK ON WHITE
b)
MAGENTA ON YELLOW
c)
BLACK ON ORANGE
d)
MAGENTA ON BLUE
60.
CH4: What class of fire extinguisher is used to fight fires of wood, paper or plastic?
a)
A A:B
b)
A:B A:B:C
c)
A:C B:C
d)
D
e)
K
61.
CH4: What class of fire extinguisher is used to fight grease and oil fires?
a)
A A:B
b)
A:B A:B:C
c)
A:C B:C
d)
D
e)
K
62.
CH4: Red safety signs are usually used to depict:
a)
STORAGE
b)
GENERAL INFORMATION
c)
RADIATION WARNING
d)
DANGER
63.
CH4: Proper ventilation is an important part of fire prevention.
a)
TRUE
b)
FALSE
64.
CH4: It is the amount of voltage, not the amount of current, which determines the danger of an electrical shock.
a)
TRUE
b)
FALSE
65.
CH4: It is possible for a shock of 100 volts to be more deadly than one of 10,000 volts.
a)
TRUE
b)
FALSE
66.
CH4: Which of the following federal agencies regulates the labeling, packaging and safety of food products?
a)
DOT
b)
FAA
c)
FDA
d)
EPA
67.
CH4: Which of the following federal agencies studies the causes of workplace injuries and illnesses?
a)
USDOT
b)
FAA
c)
NIOSH
d)
EPA
68.
CH4: What class of fire extinguisher is used for cooking fires involving combustible vegetable oils?
a)
CLASS A
b)
CLASS B
c)
CLASS C
d)
CLASS D
e)
CLASS K
69.
CH4: What does SOP mean?
a)
Safe Operating Practices
b)
Safe Operation Plan
c)
Standard Operating Procedures
d)
Safe Operation Procedures
70.
CH4: The science of designing and arranging tools people use is called -
a)
Hazard Analysis
b)
Safety Inspection
c)
Ergonomics
d)
Corrective Maintenance
71.
CH4: Which of the following federal agencies is responsible for transportation safety regulations?
a)
EPA
b)
NIOSH
c)
USDOT
d)
FAA
72.
CH4: Which of the following is a detailed assessment of each step needed to identify potential threats to worker safety?
a)
Safety Inspection
b)
Environmental Inspection
c)
Hazard Analysis
d)
Workplace Inspection
73.
CH8: Which problem-solving step calls for the team to examine the strengths and weaknesses of each alternative solution?
a)
Brainstorm
b)
Analyze the Problem
c)
Generate Alternate Solutions
d)
Choose the Best Solution
74.
CH8: When problem solving, which step involves determining why the problem is occurring?
a)
Brainstorm
b)
Analyze the Problem
c)
Generate Alternate Solutions
d)
Choose the Best Solution
75.
CH8: When problem solving, which step involves creating a schedule and assigning tasks?
a)
Brainstorm
b)
Analyze the Problem
c)
Implementing the Solution
d)
Monitoring the Progress
76.
CH8: When problem solving, which step involves constant review and evaluation?
a)
Brainstorm
b)
Analyze the Problem
c)
Implementing the Solution
d)
Monitoring the Progress
77.
CH8: Which characteristics of a team best ensures that workers have current knowledge and skills?
a)
Respect
b)
Training
c)
Oral Communication
d)
Clarity of Roles and Responsibilities
78.
CH8: Training offered to incumbent workers at their place of work is called:
a)
On-Site Training
b)
Online Training
c)
External
79.
CH8: Training offered to students and workers at an off-site location such as a college is called:
a)
On-Site Training
b)
Online Training
c)
External
80.
CH8: Thinking of SMART goal setting, which of the following is the best example of a measurable goal?
a)
Increase line efficiency
b)
Increase output by 30%
81.
CH8: Disagreements among team members can help the team make better decisions, while conflicts disrupt work and need to be resolved efficiently so that the team can get on with its work.
a)
TRUE
b)
FALSE
82.
CH8: Which type of team focuses on a single major issue of concern within a given process?
a)
Work Team
b)
Project Team
c)
Cross Functional Team
d)
Department Team
83.
CH8: When setting goals, SMART refers to:
a)
Specific, Measurable, Achievable, Relevant, Time Based
b)
Specific, Measurable, Accepted, Relevant, Time Based
c)
Specific, Manageable, Achievable, Relevant, Time Based
d)
Specific Manageable, Attainable, Relevant, Time Based
84.
CH8: Making decisions by building consensus means:
a)
A manager makes the decision
b)
Most team members accept the decision
c)
All team members are completely satisfied with the decision
d)
Some members’ suggestions are ignored
85.
CH9: The groups within a logistics facility that have access to a wider range of computer programs include the inventory control department, shipping and receiving clerks, and warehouse supervisors.
a)
TRUE
b)
FALSE
86.
CH9: Spreadsheets, like Microsoft EXCEL, are rarely used by logistics workers.
a)
TRUE
b)
FALSE
87.
CH9: What type of computer application is used to edit and format a document?
a)
Internet
b)
Email
c)
Word Processing
d)
Spreadsheets
88.
CH9: How might a front-line worker use a WMS (select all that apply)?
a)
To check email
b)
To enter inventory location
c)
To take a test
d)
To find a SKU location
e)
To determine a SKU quantity
89.
CH9: Which system has a primary purpose of controlling the movement and storage of materials within a warehouse?
a)
IRM
b)
WMS
c)
TMS
d)
CRM
90.
CH9: What is the most common bar code symbol?
a)
RPC
b)
UPC
c)
EPC
d)
IPC
91.
CH9: Frontline workers may scan barcodes or RFID tags to enter information into a WMS.
a)
TRUE
b)
FALSE
92.
CH9: A global connection of millions of computer networks defines:
a)
EMAIL
b)
Cyberspace
c)
Internet
d)
Big Data
93.
CH9: Which of the following has a user name and domain name in the format?
a)
EMAIL
b)
RFID
c)
Word Processing
d)
The Internet
94.
CH9: Which of the following is used for real-time vehicle tracking, load, route optimization, and load cost estimates?
a)
Warehouse Management System
b)
Transportation Management System
c)
Destination Notification
d)
Manifests
e)
Spreadsheets
95.
CH9: Which one of these software programs stores such information as: customer contacts, communications tracking, and order history?
a)
Warehouse Management System
b)
Transportation Management System
c)
Word Processing Software
d)
Spreadsheet Software
e)
Customer Relations Management System
96.
CH9: Which technology provides logistics companies, such as the U.S. Postal Service, the ability to read handwritten information and translate it into a bar code?
a)
Barcodes
b)
RFID
c)
Optical Character Recognition
d)
Magnetic Stripes
97.
CH9: Which technology uses infrared or laser scanners to read Universal Product Code (UPC) labels?
a)
Barcodes
b)
RFID
c)
Optical Character Recognition
d)
Magnetic Stripes
98.
CH9: Which technology contains an encoded identification number that is preprogrammed and can not be changed with reprogramming the card it is on?
a)
Barcodes
b)
RFID
c)
Optical Character Recognition
d)
Magnetic Stripes
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