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DU - CRM Icons

Total questions: 12

Worksheet time: 6mins

Name
Class
Date
1.

What does this icon mean?

a)

Disconnect Complete

b)

Pending Disconnection

c)

Fully Operational

2.

What does this icon mean?

a)

Disconnect Complete

b)

Pending Disconnection

c)

Fully Operational

3.

What does this icon mean?

a)

Disconnect Complete

b)

Pending Disconnection

c)

Fully Operational

4.

If you see a contract with this icon, it represents:

a)

Active Contract

b)

Pending Move In

c)

Inactive Contract

d)

Pending Move Out

5.

If you see a contract with this icon, it represents:

a)

Active Contract

b)

Pending Move In

c)

Inactive Contract

d)

Pending Move Out

6.

If you see a contract with this icon, it represents:

a)

Active Contract

b)

Pending Move In

c)

Inactive Contract

d)

Pending Move Out

7.

If you see a contract with this icon, it represents:

a)

Active Contract

b)

Pending Move In

c)

Inactive Contract

d)

Pending Move Out

8.

What does this icon mean?

a)

Service Order Completed

b)

Service Order Active

c)

Service Order Error

9.

What does this icon mean?

a)

Service Order Completed or Cancelled

b)

Service Order Active

c)

Service Order Error

10.

What does this icon mean?

a)

AutoPay Active

b)

Paperless Billing

c)

AMB Active

d)

Payment Alerts Active

11.

What does this icon mean?

a)

AutoPay Active

b)

Paperless Billing

c)

My Account Online

d)

Payment Alerts Active

12.

You use the pencil icon to set up a

a)

Standard Address

b)

Billing Address

c)

Fixed Address

d)

PO BOX Address