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WorksheetsOYO Quiz 2
Total questions: 15
Worksheet time: 8mins
Manakah yang bukan termasuk metode pembayaran OYO?
PAH
Online Prepaid
Paylater
CC
Which one is NOT included to Provide Amenities Information ?
Ask the guest for their preferred property.
Check the CRS Hotel Page under the Amenities section.
Ask customer for their preferred Food
Share the required details with the guest.
what we should NOT do if the customer wants to book through the hotel directly?
Provide Booking Assistance
Identify Guest Requirement
Share OYO property contact number
Encourage them to book via OYO App/Website
Which one is included to Handling Direct Hotel Bookings?
Inform them that OTA price is cheaper
Encourage them to book via Reddorz App/Website for a seamless experience.
Inform them that the price might not be same offers are available through expedia’s platform only.
Inform the guest to book directly from the hotel
How long can we be allowed to hold a call?
30s-80s
15s-30s
30s-60s
1m-2m
What is NOT needed to place an order?
Phone number/Email
Credit Card
Guest name
Checkin / Checkout Date
Which action needed the moment you talked with the customer?
Check the customer parent name
Ask the customer regarding hotel
Inform customer that We are fasting
Inform customer to fill Lifeline
What we don't need to inform for customer orders?
Room Type
Checkin / Checkout Date
Hotel Name
Parking Area
What does Booking Lost - Due to Price Disparity mean?
Customer don't have money
OYO price higher than OTA
OYO provide free cancelation
Customer refuse to pay
Manakah aplikasi yang di gunakan untuk call?
OYO Desk
OYO Seek
Cerebrum
C-zentrix
Manakah yang bukan termasuk metode eskalasi?
Livechat
Inbound call
Outbound call
Customer pesan hotel namun sampai waktu checkin tidak datang, hal ini bisa di namakan?
Cancel
No Show
Not Attend
Void
Which one is included to Property-specific restrictions?
Duel timings
UMC
Sleep Timing
Race policies
Which one is included to Understand the Guest’s Concern
to specify the property name, room type, and the platforms where they noticed the price difference.
Ask the Guest
Ask the guest to play Dota
Comfy bed
What is the meaning of RM
Restaurant Manager
Rent Manager
Room Manager
Regional Manager
