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WorksheetsWorkplace Readiness Skills - Final Practice
Total questions: 49
Worksheet time: 25mins
Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to
appeal to the general public.
determine quantities to buy.
obtain up-to-date information about the industry.
set up an operating budget.
Simone is a corporate employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment?
Offering fellow employees assistance on the job
Attending conferences to acquire new industry related knowledge
Researching how to do difficult tasks in her workplace
Spending time at work completing assignments for her college classes
The goals of professional networking are to develop
and present a job "sales pitch" to an interviewer.
connections and advisors based on mutual needs/interests and trust.
a resume and send it out with a business card.
a resume and post it on social networking sites.
Which question could violate laws aimed at achieving equal employment opportunities?
What is your address?
What are your job skills?
What is your job history?
What is your religion?
When writing resumes, why do employers prefer professional references over personal ones?
Personal references can be biased.
It is illegal to provide personal references.
Professional references tend to be more intelligent.
Professional references are biased
Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values
continuous learning.
career education.
dual enrollment.
certified life experiences.
Many industry groups have professional associations related to the work they perform. What opportunities do these organizations offer individuals to aid continuous learning?
Travel and reunions
Conferences and friendships
Resume enhancement
Education and networking
Which skill is used when improving professional skills to stay up-to-date in one's career field?
Time management
Critical thinking
Continuous learning
Workplace safety
During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover:
her commitment to professional growth.
whether she would work overtime hours.
her desire and ambition to move up to management.
whether she is willing to sacrifice her values.
One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for
changes in lifestyles.
changes in the workplace.
boredom and burnout.
life after retirement.
At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories?
important and not urgent
not important and urgent
important and urgent
not important and not urgent
Samuel works at a farm equipment company. Which of the following will help him be more efficient and productive for the company?
The daily work plan
The tasks most enjoyed
The customer’s complaint log
The work his peers do first
The MAIN reason that businesses try to increase recycling programs is because they want
to provide extra jobs.
to keep work areas clean.
to make the company more acceptable.
to increase savings by reducing waste.
Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do?
Ask Laura's supervisor to cover her part.
Reschedule the presentation with the client.
Cancel the presentation with the client.
Review Laura's part and make the presentation.
Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should:
use his new process to stand out from his peers.
share his idea with management before using it.
drop his idea and use the company's process.
encourage coworkers to use his idea.
Which of the following is the MOST credible Internet source for research?
a web discussion forum
a political advertisement video
a peer-reviewed blog
a private social network page
How can you BEST reflect expert opinions in your research that support your opinions on a topic?
Quote directly from the expert's words, citing the source.
Accurately describe your opinions based on your influences.
Provide a list of documents that helped create your beliefs.
Use a quotation as the main thesis or idea of your argument.
Which is TRUE about beliefs versus facts?
Beliefs are used to make scientific decisions.
Beliefs are evidence-based.
Beliefs are personal truths but unproven.
Beliefs have no place in making purchase decisions.
Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site?
photos of your family
photos of your pets
sensitive comments about your workplace
favorite movies
Nicholas needs to create a strong password for his online banking account. Which of the following would be considered the strongest password?
pq98#3!4dn
12898Nicholas
Nich0laS
33ElmStreet
Software intended to damage or disable other computer systems is:
firewall.
malware.
subscriber line.
WiFi.
Which of the following is the BEST description of SPAM?
an application for smart phones
an unsecured URL address
an unsolicited e-mail message or advertisement
a secure protocol application for websites
The primary internal component of a desktop computer used for information storage is the
hard drive.
monitor.
video card.
USB drive.
An example of a desktop computer operating system is
Microsoft Office 2012.
Dell Computers.
Windows 8.
Adobe Flash.
Which of the following is NOT a type of web browser?
Google Chrome
Mozilla Firefox
Internet Explorer
Google Docs
What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
to minimize the chances of computer virus’
to maintain privacy at all times
to optimize browsing speed
to tag important websites
Which is the greatest advantage of web-based applications?
offline connectivity
accessibility
standard formatting
secure content
The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the:
"TO" line.
"CC" line.
body of the email.
BCC line.
A commercial photographer has several digital images that are very large files that need to be sent to a client for review. Which process would be the most efficient method to send these images?
Send each file by email, one at a time.
Transfer the files to a USB flash drive and mail it.
Post the photos on a private website and send a link.
Print and mail the images to the client.
Trevor finds that when he is away from his office at appointments, he frequently cannot access his work files on his laptop. Which should be the FIRST resource he tries to solve his problem?
Supervisor or manager
Online research
Techie friend
Project manager
The ability to use technology efficiently, with a range of skills covering levels from basic use to advanced, specialized use is known as:
IT certification.
Internet ethics.
telecommunications.
computer literacy.
Technology is important in the workplace for all the following reasons EXCEPT:
personal interests.
improving communication.
operation efficiency.
mobility.
Different devices don't always "talk" or interact with each other, and this is also known as _____ issues.
simulation
telecommuting
compatibility
productivity
Companies can benefit many ways from allowing employees to telecommute. Which item below is a common DISADVANTAGE of such a practice?
Improves employee satisfaction
Increases productivity and efficiencies
Saves employers money
Vulnerability to security and confidentiality issues
A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?
$1,500.00
$150.00
$500.00
$15.00
You must attend an important luncheon for work and dress appropriately. You should wear
what you would wear for a night on the town.
clothing similar to what you wore to the job interview.
casual clothing to demonstrate your personal style.
what you would wear to a formal event.
Jose is interviewing for a full-time job at a landscaping company in which the employees sometimes wear jeans and T-shirts to work. What should Jose wear to the interview?
Jeans, boots, and a T-shirt
Personal protective equipment
Dress pants, belt, and a collared shirt
A formal business suit
Demonstrating communication etiquette, using positive body language, and wearing workplace-appropriate clothing reflect a value of:
project management.
independence.
work ethic.
professionalism
Which sentence is grammatically correct?
He don’t want to attend class regularly.
He doesn’t want to attend class regular.
He don’t want to attend class regular.
He doesn’t want to attend class regularly.
You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?
Join in with the use of the inappropriate language to fit in.
Remain calm and report the problem up the chain of command.
Directly confront the manager again about the situation.
Threaten to quit if he does not stop speaking in such an inappropriate way.
When resolving conflict, the main goal is to:
debate the problem and choose a winner.
explore solutions but punish both parties.
find middle ground or a win-win solution.
determine the strengths and weaknesses of concerns.
Why is having cultural diversity on a company’s staff a good idea?
It creates work ethic.
The work environment will be more ethical.
There is a broader range of talents, skills, and creativity.
It meets the federal regulations.
Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:
integrity.
diversity.
work ethic.
critical thinking.
Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:
independence.
internal customer service.
career goals.
telecommunications.
If you are interested in a promotion, which of the following is essential?
Take coworkers to lunch.
Develop a friendship with your supervisor.
Hire a life coach.
Acquire and prove new industry knowledge.
You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?
Clarify the priority of objectives with the project leader.
Concentrate on your project first.
Tell your coworker you are unable to help.
Evaluate the coworker's role and performance with the project leader.
The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
subjectivity.
brainstorming.
critical thinking.
managing resources.
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
initiative.
values.
diversity awareness.
integrity.
As an employee, employers assess your work ethic based on your:
appearance.
attitude.
fairness to others.
unused personal leave.
