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WorksheetsQuality Management
Total questions: 40
Worksheet time: 21mins
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
What is a high quality product?
A product that does not meet customer expectations but fulfills the customers needs at a price they are willing to pay
A product that meets customer expectations but not at a price they are willing to pay
A product that meets customer expectations and fulfills the customers needs at a price they are willing to pay
Where was Total Quality Management first developed?
USA
UK
Japan
Korea
Total Quality Management (TQM) focuses on
Employee
Customer
Both employee and customer
None listed in this question
What is ISO ?
Indian Organization for Standard
Internal Organization for Standardization
International Organization for Standardization
International Standard Organization
Which of these is not the principle/main focus of TQM?
Annual profit
Customers’ satisfaction
Efficient, effective and process
Total involvement of people in an organization
The following are the notable people in service quality which one is not?
Walter A. Shewhart
Joseph M. Juran
Kaoru Ishikawa
James Duwey H. Donnelly
It is a cost related to defective products or services before they are delivered to customers
internal failure cost
external failure cost
prevention cost
appraisal cost
Which type of organization usually focuses on this dimension of quality?
Manufacturing Organization
Service Organization
Which type of organization usually focuses on this dimension of quality?
Manufacturing Organization
Service Organization
Which type of organization usually focuses on this dimension of quality?
Manufacturing Organization
Service Organization
Which type of organization usually focuses on this dimension of quality?
Manufacturing Organization
Service Organization
Which type of organization usually focuses on this dimension of quality?
Manufacturing Organization
Service Organization
Which type of organization usually focuses on this dimension of quality?
Manufacturing Organization
Service Organization
Which type of organization usually focuses on this dimension of quality?
Manufacturing Organization
Service Organization
Which type of organization usually focuses on this dimension of quality?
Manufacturing Organization
Service Organization
Which of the reasons below does not explain why quality is important to a business
Quality can provide a competitive advantage to the business
Quality is essential in order to satisfy customers
Quality means less stress to employees due to the reduced workload
Quality raises the confidence level of customers
It is a detail of the requirements, specifications, the various guidelines and characteristics to be able to meet its quality by the product in order to meet the purpose of the product, process or the service.
A quality strategy
A quality checklist
A quality system
A quality standard.
ISO 9001:2015 is standard for which Management system?
A) Quality
B) Health & Safety
c) Energy
D) Environment
The followings are the way to achieve quality EXCEPT:
Define on the agreed extension of time from beginning
Define standard deliverables
Define processes and procedures involved
Define project check point
__________ is the way the organization act & operate procedures, policies. It also includes the training and instruction to all our employees
Total
Quality
Management
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
What is ISO ?
Indian organization for standard
Internal organization for standard
International organization for standard
None listed in this question
Quality Circles are...
are medium groups of workers, usually between 10 and 15, who
are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who
meet voluntarily in order to discuss methods of improving productivity
Which of the following is NOT a dimension of quality?
Durability
Aesthetics
Performance
Affordability
What is quality assurance?
Improving the production process to avoid defects
Surveying customer satisfaction
Identify and removing defects
wasting money
What is a disadvantage of quality control?
Worker motivation is affected
It is more expensive than quality assurance
It has a negative impact on overall quality
It does not prevent mistakes being made
What is a quality standards?
Checking based on inspection of the product or a sample of products
The expectations of costumers expressed in terms of the minimum acceptable
An approach to quality that aims to involve all employees in improvements
Comparing a business against the performance standards of the best business
Find out the correct Deming universal principal of management from the below mentioned options :
Mobility management
Excessive cost control
Drive out fear
Emphasis on short term profits
A telephone with caller identification, call forwarding, voice mail, visual display and an answering device
Serviceability
Perceived
Performance
Durability
Features
The most attractive design for a 4 X 4 vehicle
Conformance
Quality
Aesthetics
Durability
Features
Providing plug-in components that can be rapidly replaced when equipment breaks down
Performance
Serviceability
Reliability
Durability
Quality
Shoes that last longer than average
Features
Performance
Reliability
Durability
Quality
A battery for an automobile that has a 99 per cent chance of producing maximum voltage for four years without failure
Serviceability
Perceived
Reliability
Performance
Durability
