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WorksheetsRetail Management unit 5
Total questions: 14
Worksheet time: 7mins
What is the primary purpose of the billing process in retail?
To track customer preferences
To ensure proper revenue collection
To manage inventory
To analyze sales data
Which of the following is NOT a component of the billing process?
Customer Feedback
Receipt Generation
Payment Processing
Product Identification & Scanning
What type of billing system is most prone to errors?
Electronic Billing
Self-Checkout Billing
Manual Billing
Online Billing
Which payment method is NOT mentioned as an option in the payment processing section?
Credit/Debit Cards
Cryptocurrency
UPI
Cash
What is a common challenge in the billing process?
Inventory tracking
Queue Management
Customer loyalty
Product marketing
Which of the following is an example of a digital payment processing method?
Credit notes
UPI & QR Code Payments
Manual checks
Cash transactions
What type of loan is typically used for daily business expenses?
Merchant Cash Advances
Working Capital Loans
Term Loans
Overdraft Facility
Which system helps retailers manage customer relationships?
Customer Relationship Management System
Retail Information System
Inventory Management System
Supply Chain Management System
What is the primary function of a Retail Information System (RIS)?
To track competitor pricing
To handle customer complaints
To collect and analyze data
To manage employee schedules
Which of the following is a benefit of Customer Data Management?
Increased employee turnover
Better Targeted Marketing
Higher operational costs
Reduced customer engagement
What is the first step in handling customer complaints?
Investigation & Resolution
Complaint Registration
Service Improvement
Customer Follow-Up
Which inventory management system replenishes stock only when needed?
Perpetual Inventory System
Just-in-Time (JIT) Inventory
Batch Tracking
Manual Inventory System
What stage of the product life cycle involves heavy marketing campaigns?
Growth Stage
Introduction Stage
Decline Stage
Maturity Stage
Which of the following is NOT a type of audit mentioned?
Sales Audit
Customer Satisfaction Audit
External Audit
Internal Audit
