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WorksheetsUnit 2: Quality Management: The Context
Total questions: 15
Worksheet time: 8mins
1. Who is often referred to as the 'father of quality management' for his contributions to quality control and improvement practices?
Frederick Taylor
W. Edwards Deming
Joseph Juran
Philip Crosby
2. Which of the following is a key concept introduced by Joseph Juran in quality management?
The PDCA cycle
The Pareto Principle (80/20 rule)
Lean manufacturing
Total Quality Management (TQM)
3. What is the primary focus of quality management in an organization?
Increasing production speed
Ensuring customer satisfaction and continuous improvement
Reducing employee workload
Maximizing profits at all costs
4. Why is quality management considered essential in modern organizations?
It eliminates the need for employee training.
It ensures compliance with legal regulations.
It helps reduce costs, improve customer satisfaction, and enhance operational efficiency.
It focuses solely on increasing production speed.
5. What is the significance of the ISO 9001 standard in quality management?
It provides a framework for environmental management.
It establishes guidelines for occupational health and safety.
It sets international standards for quality management systems.
It focuses on financial auditing processes.
6. Which of the following best explains why the ASEAN Qualifications Reference Framework (AQRF) is crucial for regional integration?
A. It standardizes teacher salaries across ASEAN nations.
It promotes the mobility and recognition of qualifications among member states.
It eliminates the need for national education systems.
It mandates a unified ASEAN curriculum.
7. What systemic issue in Philippine education primarily affects the equitable implementation of policies between urban and rural schools?
Lack of school uniforms
High dropout rates
Governance and leadership inconsistencies
Teacher absenteeism
8. How does the School-Based Management (SBM) model contribute to quality improvement in the Philippine education system?
It centralizes decision-making to reduce costs.
It empowers schools to implement context-sensitive solutions.
It reduces the need for national education policies.
It promotes standardized testing as the sole performance metric.
9. Which strategic recommendation would most directly improve data-driven decision-making in Philippine education?
Replacing DepEd with a regional body
Increasing student-to-teacher ratios
Enhancing data collection and monitoring systems
Implementing a single national textbook
10. A major limitation in the Philippine K to 12 program's impact on 21st-century skill development is:
The lack of school facilities in Metro Manila
Poor internet connection in universities
Insufficient teacher training in modern pedagogy
The removal of extracurricular programs
11. Which of the following BEST distinguishes Total Quality Management (TQM) from mere compliance?
Use of documentation for reporting
Individual work with minimal collaboration
Structured planning and shared accountability
Paper-heavy work environments
12. What is the PRIMARY goal of Quality Management as emphasized by Goetsch & Davis (2016)?
Compliance with rules and documentation
Increasing paperwork for record-keeping
Meeting government standards
Achieving continuous improvement and customer satisfaction
13. Which of the following quality management principles emphasizes involving all employees to increase innovation and performance?
Leadership
Customer Focus
Engagement of People
Evidence-Based Decision Making
14. Which quality management tool focuses on identifying root causes through categorization of contributing factors?
Six Sigma
Benchmarking
PDCA Cycle
Fishbone Diagram
15. How does Benchmarking support quality management according to Evans & Lindsay (2017)?
By eliminating workplace clutter
By detecting defects in products
By comparing best practices to drive improvement
By ensuring decisions are based solely on intuition
