WorksheetsChapter 9, 10 & 11 Review
Total questions: 36
Worksheet time: 20mins
A person who nods while someone is speaking is using what technique of nonverbal listening?
Release distractions
Send acknowledgements
Suspend judgements
Display openness
The key to effective listening is understanding before evaluating.
When having a deep conversation, it is important to avoid periods of silence that may make the other person feel uncomfortable.
Which of the following is TRUE about expressing emotions during a conversation?
Expressing strong emotions is something one should only do with family members
Expressing strong emotions may make a speaker feel additional distress and should be discouraged
Expressing strong emotions can bring about deep insights
Expressing strong emotions inhibits true connection and should be avoided
Just as exercise is a workout for the body, ______ is a workout for the mind.
deep listening
allowing emotion
body language
direct questioning
Which of the following is TRUE?
"You" messages convey openness and help the other person feel comfortable.
"You" messages promote communication by letting the other person know what they're doing wrong.
"I" messages may be perceived as hostile since you should always focus on the other person.
"I" messages allow one to express their own thoughts and feelings.
Which of the following can be improved with skilled listening?
Cultivate positive relationships with peers
Take more powerful notes
Conduct more productive study groups
All of the above
How can you display openness with nonverbal listening?
By touching the other person
With facial expressions
By adding a small barrier between you and the speaker
With crossed arms
When people ask questions that aren't questions, they are likely doing what?
Not paying attention to what the speaker is saying
Trying to promote a deeper conversation
Sneaking in their own opinions
Putting others at ease
"You" messages can make people feel _________.
at ease
heard
appreciated
defensive
What is the stated purpose of small talk?
to put others at ease
to judge a situation before you talk about something serious
to express your opinions in a casual way
to make requests without being direct
Which of the following might make another person feel uncomfortable during a conversation?
talking about deeply personal matters
touching the other person
speaking excessively fast
all of the above
Which of the following is NOT recommended when making "I" statements?
making complaints
expressing feelings
making observations
stating intentions
Negative feelings when actively listening might mean what?
That the speaker is boring to talk to
That the other person is not worth talking to
That you should end the conversation immediately
That you do not yet understand what the other person is saying
What is the most basic level of speaking?
promising
preference
possibility
obligation
According to our textbook, listening and _______ are closely linked.
speaking
writing
learning
gestures
When we know what we want to say, which of the following can help us send a unified message?
inflections
gestures
words
all of the above
Transparency includes which of the following?
constructive criticism
honesty
openness
acknowledgements
What is the highest level of speaking?
promising
preference
possibility
obligation
_______ describes a discussion to hear many points of view before coming to a
conclusion or decision.
Diatribe
Reserve
Debate
Dialogue
The ______ Technique recommends that students engage in proactive help seeking to promote positive relationships with instructors.
Cornell
Pomodoro
Leitner
Corson
You can listen skillfully to a speaker even when you disagree with that person's viewpoint.
"You always interrupt me when I talk" is a complaint. An effective way to restate this as a request is:
"You almost always interrupt me when I talk."
"You sometimes interrupt me when I talk."
"Please let me finish speaking before you talk."
"Why do you interrupt me?"
Effective "I" messages include:
Your observations
A description of your feelings
A statement about what you want
Any or all of the above
In communication theory, the term "noise" refers primarily to:
Distracting sounds in the immediate environment
ANY factor that distorts the meaning of ANY message
A factor that distorts the meaning of a written message
An exaggerated response to an online post
Effective listeners send acknowledgments by:
occasionally saying brief words such as "OK" and "Umhum"
making nonverbal gestures such as a head nod
both of the above
none of the above
How much more, on average, do bachelor's degree holders earn than high school graduates?
$12,000
$25,000
$32,000
$45,000
Programs in what fields show the highest return on investment?
Finance
Computer Science
Teaching
Nursing
Engineering
According to The True Value of Education article, college graduates enjoy what health benefits?
better overall health
lower smoking rates
fewer accidents
lower cholesterol
longer life expectancy
On average, college graduates live ____ years longer than high school graduates.
2
4
6
7
Early college programs typically allow students to save up to how many years of tuition?
(a)
True or False: High school graduates are more likely to have employer-provided health insurance than college graduates.
True
False
According to the textbook, when choosing a career, what are two factors you should consider beyond passion?
salary
skill
market demand
prestige
Someone who starts and manages their own business is __________.
an executive officer
a sole proprietor
a CEO
an entrepreneur
Reinventing yourself into something you have never been before to change careers is referred to as ____________.
career enhancement
radical reskilling
moderating
innovating
Members of a "colleague set" may help you by doing which of the following?
Alert you to new job openings
Recommend you to potential employers
Mentor you
Hire you in the future
All of the above
