WorksheetsRISE Up Retail Industry Fundamentals Practice Test
Total questions: 20
Worksheet time: 10mins
The majority of retailers are:
Independently owned
Corporations
Franchises
Online Only
Which of the following is a term for physical goods that are bought and sold?
Sales
Products
Pricing
Services
Which of the following is NOT a step in the basic selling process?
Making a connection
Personalize service
Assess needs
Recite a product features
The process of placing inventory on sales floor shelves, racks or other displays to be sold is called:
Stocking
Restocking
Inventory Management
Display Arrangement
What's the term that describes distributing merchandise from the manufacturer to a retailer's locations?
Distribution
Allocation
Transportation
Logistics
Which of the following is NOT a concept that helps you manage your time effectively? Organizing, Prioritizing, Procrastinating, Focusing
Organizing
Prioritizing
Procrastinating
Focusing
Juliana finds a leaking shampoo bottle and throws it out. What would be true about the inventory system?
The number of shampoo bottles in the inventory system would be too high.
The number of shampoo bottles in the inventory system would be accurate.
The number of shampoo bottles in the inventory system would be too low.
The number of shampoo bottles in the inventory system would remain unchanged.
What's the term for reducing the price of an item in order to encourage sales?
Discount
Markdown
Price Cut
Sale Price
Which of the following is the best way to demonstrate that you have understood customer?
Restate and summarize their needs
Ask the customer to repeat what they said
Restate the customer's exact words
Ask the customer a follow-up question
Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words?
Passive listening
Active listening
Selective listening
Reflective listening
When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:
Inventory tracking
Stock management
Product registration
Supply chain management
Which of the following refers to the difference between revenue and cost of good sold?
Net profit
Gross profit
Profit margin
Profit margin percentage
Which of the following is NOT an example of employee fraud or theft?
Intentionally pricing items incorrectly.
Giving products away to friends or family.
Chatting with coworkers when there's stocking to be done.
Taking a coffee break.
Which of the following best defines quality customer service?
Delivering a positive, memorable experience that is more than what the customer expected.
Adhering to company policies when processing returns.
Doing exactly what company procedures say to do.
Offering free items to customers in order to keep them coming back.
These devices are specifically intended to be attached to clothing in order to prevent theft and require a special tool to remove.
Non-electronic ink tags
Electronic security tags
Plastic hang tags
Fabric care labels
What's the term for a very brief speech that you can use to sell yourself to people you meet?
A sales pitch
An elevator pitch
A business proposal
A networking speech
Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives
Safety stock
Buffer stock
Excess inventory
Reorder point
Which of the following is the term for the retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels?
Multichannel
Omnichannel
Integrated Channel
Seamless Channel
These devices are used primarily to prevent the theft of high-priced items, particularly small ones.
Display or fixture locks
Security cameras
Alarm systems
Anti-theft tags
Which of the following describes a type of question that cannot reasonably be answered with a "yes" or "no"?
A leading question
An open question
An open-ended question
A closed-ended question
