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WorksheetsTO HK KKK XI/2
Total questions: 100
Worksheet time: 50mins
Which is the term of place in a hotel where coffee, light drinks and meals are served.
Dining Room
Grest Room
Lounge
Coffe Shop
Bar
Which is the term of room where guests have their meals
Guest Room
Dining Room
Lounge
Lobby
Bar
Mop, bucket, floor brush termasuk kedalam jenis
Other supplies
Linen supplies
Cleaning material
Cleaning equipment
Mechanical cleaning equipment
Yang termasuk kedalam guest ammenities dibawah ini adalah
Hair shampoo
Kom
Single sheet
Matches
Stationary
Status kamar yang terisi dalam istilah perhotelan adalah
Occupied
Long staying guest
Sleep out
In house
In charge
DL, DND, SO, EB adalah bagian kamar yang berstatus
Vacant
Check out
Out of order
Check in
Occupied
Arti kata Out of Order untuk status kamar dalam istilah perhotelan artinya
Kamar bersih
Kamar rusak
Kamar Kotor
Kamar terisi
Kamar penuh
What is meaning of "VIP"
The room status when guest has vacated
The status of room is not ready for selling because of some problem
The guest setted the bill but did not check out
The status of the room that need extra amenities
The status of room will progres
Which is the term of public area of hotel where people can just sit and relax?
Guest Room
Dinning Room
Lounge
Lobby
Restauran
Arti kata DND atau “do not disturb” adalah
Kamar terisi
Tamu minta jangan diganggu
Tamu minta kamar di bersihkan
Tamu minta kamar di kosongkan
Tamu minta kamar di ganti
Salah satu jenis linen yang berfungsi sebagai penahan keringat dan segala cairan agar tidak langsung masuk ke Mattress disebut
Sheet
Bed pad
Bed cover
Blanket
Bed runner
Jenis linen yang digunakan untuk melindungi tempat tidur dari debu dan juga berfungsi memperindah tempat tidur adalah
Bed skirt
Sheet
Bed pad
Bed cover
Bed runner
Alat pada gambar dibawah termasuk kedalam kelompok
Protective supporting
Other
Machinal
Linen
Container
Apabila pada saat merapikan tempat tidur anda menemukan sheet yang terkena noda, maka hal pertama yang harus anda lakukan adalah
Mengidentifikasi jenis noda pada sheet tersebut dan mengganti dengan sheet baru yang bersih
Melapor pada order taker di kantor tata graha
Melapor pada supervisor di kantor tata graha
Melapor pada laundry department
Melaporkan pada valet
Nama kolom untuk melihat jumlah guest room supplies yang digunakan setelah anda selesai membersihkan kamar pada format room boy control sheet adalah
Total used
Room number
Remarks
Total received
Time in, out
Apa yang dimaksud dengan housekeeping?
Housekeeping adalah tugas mengurus keuangan
Housekeeping adalah tugas merawat hewan peliharaan
Housekeeping adalah pengelolaan tugas seperti membersihkan, memasak, dan pemeliharaan rumah tangga atau organisasi.
Housekeeping adalah tugas mengatur acara pesta
Bagaimana struktur organisasi dalam housekeeping?
Housekeeping Manager, Housekeeping Supervisor, Housekeeping Coordinator, Team Leader, Housekeeping Staff
Housekeeping Assistant
Housekeeping Specialist
Housekeeping Director
Apa tugas utama dari housekeeping?
Watering plants
Repairing appliances
Cooking meals
Cleaning and maintaining the cleanliness of designated areas
Apa peran housekeeping dalam sebuah organisasi?
Housekeeping membantu menjaga kebersihan, ketertiban, dan keselamatan dalam sebuah organisasi.
Housekeeping bertanggung jawab atas keuangan organisasi
Housekeeping mengatur jadwal rapat internal
Housekeeping memastikan ketersediaan stok barang
Definisi housekeeping menurut Anda?
Housekeeping involves managing household duties like cleaning, cooking, and organizing.
Housekeeping is related to gardening tasks only.
Housekeeping is primarily focused on car maintenance.
Housekeeping involves managing financial responsibilities.
Bagaimana hubungan antara housekeeping dengan kebersihan?
Housekeeping helps maintain cleanliness by regularly cleaning and organizing the space.
Housekeeping actually makes the space dirtier
Housekeeping only focuses on aesthetics, not cleanliness
Housekeeping has no impact on cleanliness
Siapa yang bertanggung jawab dalam struktur organisasi housekeeping?
Front desk agent
Chef
Security guard
Housekeeping manager atau supervisor
Apa yang menjadi fokus utama dari tugas housekeeping?
Merawat taman dan halaman
Menjaga kebersihan dan keteraturan ruangan serta fasilitas umum
Menyediakan makanan dan minuman untuk tamu
Mengatur acara dan pertemuan di hotel
Mengapa housekeeping penting dalam sebuah hotel?
Guests prefer a dirty and unorganized environment in a hotel
Housekeeping is important in a hotel to ensure cleanliness, hygiene, and overall guest satisfaction.
Housekeeping is unnecessary and a waste of resources in a hotel
Housekeeping does not impact guest satisfaction in a hotel
Apa yang harus diperhatikan dalam menjalankan tugas housekeeping?
Kebersihan, kerapihan, keamanan, dan kenyamanan lingkungan tempat kerja.
Ketidakhadiran tanpa alasan yang jelas
Penggunaan peralatan yang tidak sesuai
Kedisiplinan dan kecepatan dalam menyelesaikan tugas
Bagaimana cara meningkatkan efisiensi dalam pekerjaan housekeeping?
Menggunakan produk pembersih yang tidak efisien
Tidak memberikan pelatihan kepada staf
Meningkatkan efisiensi dalam pekerjaan housekeeping dapat dilakukan dengan menjadi lebih terorganisir, membuat daftar periksa, memprioritaskan tugas berdasarkan tingkat kepentingan, menyederhanakan proses untuk mengurangi pemborosan waktu, memberikan pelatihan yang tepat kepada staf, menggunakan alat dan produk pembersih yang efisien.
Menambahkan lebih banyak tugas kepada staf
Apa yang menjadi tantangan utama dalam pekerjaan housekeeping?
Tidak perlu mengelola waktu dengan efisien
Tidak perlu berinteraksi dengan tamu
Menjaga kebersihan dan keteraturan ruangan, mengelola waktu dengan efisien, dan berinteraksi dengan berbagai tipe tamu atau penghuni.
Menjaga kebersihan pribadi saja
Bagaimana housekeeping dapat berkontribusi dalam menciptakan lingkungan yang nyaman?
By leaving trash everywhere
By ignoring maintenance tasks
By ensuring cleanliness, tidiness, and organization within the space.
By playing loud music
Apa yang membedakan housekeeping dengan tugas-tugas lain dalam sebuah organisasi?
Housekeeping focuses on cleaning and maintenance, while other tasks in an organization may involve different functions like administration or finance.
Housekeeping involves financial management
Housekeeping focuses on marketing strategies
Housekeeping is related to human resources
Bagaimana housekeeping dapat meningkatkan citra sebuah tempat?
Dengan meninggalkan sampah di sekitar tempat
Dengan menjaga kebersihan, keorganisasian, dan kerapihan secara teratur.
Dengan menyebarkan informasi palsu tentang kebersihan tempat
Dengan tidak melakukan pembersihan sama sekali
1.What is a company that provides accommodation, lodging, food and other services for travelers and tourists?
a.Housekeeping
b.Food and beverage department
c.Hotel
d.Travel agency
2. The term floating hotel is also used as?
a.Hotel
b.Cruise ship
c.Restaurant
d.Ferry boat
3. What is meant by the Hospitality industry?
a.An inpatient area in a hospital
b.Employees and health workers who work in hospitals
c.An operating room in a hospital
d. A business sector that involves around providing accomodation to guests
4. What is not a department on a cruise ship?
a.Deck Department
b.Public area Department
c.Engine Department
d.Hotel Department
5. The two departments that are part of the division room are?
a.Housekeeping Department and Laundry Department
b.Housekeeping Department and Food&Beverage Department
c.Front office Department and Accounting Department
d.Front office Department and Housekeeping Department
6. The following are services from industrial hotels, except?
a.Lodging service
b.Make-up service
c.Food and beverage service
d.Transportation service
7.Which divisions are included in the Hotel Department?
A.Deck Department
B.Engine Department
C.Housekeeping Department
A and B are correct
8.The following are two places that have similarities by providing accommodation services, restaurants and several other services for tourists, namely?
a.Hotel and Cruise Ship
b.Hotel and Movie teather
c.Hotel and Cruise line
d.A and C are correct
9.Which of the following is not a job in the Housekeeping Department?
10.Which of the following is not included in the division of the Hotel department of a cruise ship company?
What is the purpose of cleaning a guest room before their arrival?
To remove all traces of past guests
To make the room smell nice
To rearrange the furniture
To save time for the housekeeping staff
What is the role of room attendants in maintaining the hotel's assets?
To communicate with the front desk
To perform cleaning duties in guest rooms
To manage the hotel's finances
To greet guests at the entrance
What is the purpose of the maid's cart or trolley?
To store linens and supplies for room service
To transport guests to their rooms
To display brochures and amenities
To collect garbage from guest rooms
Where should heavier linens be placed in the maid's cart?
On the top shelf
On the bottom shelf
In the hand caddy
In the garbage bag
What is the purpose of the hand caddy on the maid's cart?
To store cleaning supplies
To hold guest room keys
To collect soiled linens
To display bathroom amenities
What does the term 'Occupied Clean' mean in room status terminology?
The room is occupied and has been cleaned by the room attendant
The room is occupied and has not been cleaned yet
The room is vacant and ready for the arriving guest
The room is vacant but has not been cleaned yet
What is the purpose of key control in hotel security?
To ensure guests' valuables are handled properly
To prevent unauthorized access to guest rooms
To keep track of lost and found items
To communicate with the front desk
What should a room attendant do if they find a guest's valuable item in the room?
Keep it for themselves
Report it to the housekeeping office
Throw it away
Ignore it and continue cleaning
What is the purpose of the lost and found office in a hotel?
To store items found inside the hotel
To handle guest complaints
To manage room reservations
To provide security for guests
What type of hotel guest conceals their identity to avoid notice and unwanted attention?
Leisure Traveler
Corporate Business Traveler
Incognito
Conference Participant
What is the purpose of the maid's cart or trolley?
To store linens and supplies for room service
To transport guests to their rooms
To display brochures and amenities
To collect garbage from guest rooms
What is the role of room attendants in maintaining the hotel's assets?
To communicate with the front desk
To perform cleaning duties in guest rooms
To manage the hotel's finances
To greet guests at the entrance
What type of hotel guest conceals their identity to avoid notice and unwanted attention?
Leisure Traveler
Corporate Business Traveler
Incognito
Conference Participant
What is the purpose of the hand caddy on the maid's cart?
To store cleaning supplies
To hold guest room keys
To collect soiled linens
To display bathroom amenities
What is the purpose of the maid's cart or trolley?
To store linens and supplies for room service
To transport guests to their rooms
To display brochures and amenities
To collect garbage from guest rooms
What does the term 'Occupied Clean' mean in room status terminology?
The room is occupied and has been cleaned by the room attendant
The room is occupied and has not been cleaned yet
The room is vacant and ready for the arriving guest
The room is vacant but has not been cleaned yet
What is a common greeting a hotel housekeeper may use when entering a guest's room?
Bon appétit
Hola
Good morning
Merci beaucoup
What should a housekeeper do if a guest is seen struggling with their luggage?
Point and laugh
Offer to help carry the luggage
Walk away quickly
Pretend not to notice
If a guest asks for extra towels, what should the housekeeper say?
No
Sure, how many would you like?
I'm busy right now
Maybe later
How should a housekeeper respond if a guest spills something on the floor and asks for assistance?
Not my problem
I'll bring you some paper towels to clean it up
You're on your own
Let it dry
How should a housekeeper approach a guest to offer room-cleaning services?
Send a text message
Yell from the hallway
Knock on the door and offer cleaning services politely
Leave a note
After cleaning a guest room, what phrase could a housekeeper say to indicate it's ready for the guest to return?
All set!
Enjoy!
It's done
The room is sparkling
What should a housekeeper do if a “Do Not Disturb” sign is on a guest's door?
Knock loudly
Enter the room quietly
Respect the sign and avoid cleaning the room
Remove the sign
How should a housekeeper react if a guest asks for a restaurant recommendation?
Go find one yourself
Sorry, I don't know
I'd be happy to provide some suggestions
Not my problem
How should a housekeeper respond if a guest expresses appreciation for the cleanliness of the room?
Thank you!
I know, I'm great
It's my duty
Don't mention it
What might a housekeeper say to a guest who leaves a valuable item behind in the room?
Mine now!
Please come collect your item
Good riddance
Tough luck
How should a housekeeper handle a situation where a guest is unhappy with the room temperature?
Tell them to get over it
Offer to adjust the temperature to their liking
Ignore their complaint
Turn the temperature up even higher
How might a housekeeper ask a guest if they need anything else during their stay?
Can I leave now?
Is there anything else I can assist you with?
Want me to go?
Done yet?
What could be a typical question a housekeeper might ask a guest while cleaning the room?
Are you leaving soon?
How is the weather today?
What time is check-out?
Do you need help with your luggage?
What might a housekeeper ask a guest before entering their room for cleaning?
Are you decent?
Can I come in?
Clean here often?
How's life?
If a guest asks for extra pillows, what would a housekeeper typically say?
We don't have any
Sure, I'll bring them right over
Pillow fight!
Try the store
How should a housekeeper respond if a guest complains about a dirty bathroom?
It's not my job
I'll take care of it right away
Call the front desk
Sorry, I can't help
What is a polite way for a housekeeper to ask a guest to leave the room for cleaning?
Get out now!
Please exit the room momentarily for cleaning
Can you leave so I can clean?
Cleaning time!
What is a professional way for a housekeeper to end a conversation with a guest?
Bye
See you later
Have a great day!
Whatever
What could be an appropriate response if a guest asks for a wake-up call?
You don't need one
Sorry, we don't offer that service
Of course, what time would you like to be woken up?
Set your own alarm
How should a housekeeper apologize if they accidentally woke a guest up too early?
No need for apologies
Sorry to disturb you, I'll be quieter next time
Serves you right
Get up and start your day
What is Housekeeping?
Department in a hotel which has responsibility to mantain the cleanliness and tidiness of guest room
Department in a crew ship which has responsibility to mantain the cleanliness and completeness of public area and crew area
A and B are Correct
A and B are wrong
2.Which is not the responsibility of Housekeeping?
Maintain the cleanliness of employees' cars
Make a bed
Maintain the tidiness of the lobby area
Ensure guest room equipment is functioning properly
3.Which of the following jobs fall under the umbrella of Housekeeping?
4.Who is responsible for maintaining the cleanliness of public areas in a hotel?
5.What is another name for cleaner facility?
6.Which of the job terms below is not responsible for the cleanliness of the public restroom?
Order taker
General Purpose Attendant
Cleaner facility
Public Area attendant
7.What areas are included as public areas?
8.When you find a guest suddenly sick while staying at a hotel/cruise ship, to get first aid or medical treatment is to take him to?
9.The following are the jobs of a General Purpose Attendant/House man, except?
a.Ironing guests' clothes
b.Prepare and set up tables in the public areas according to the request
c.Shampoing carpet in corridor
d.Report damaged,defective or missing items in their section
10.Refilling the hand soap and disinfecting the toilet bowls, urinal bowls and sinks is part of the Public Area Attendant's duties when cleaning the area?
a.Restroom
b.Public toilet
c.A and B are correct
d.A and B are wrong
Which department is responsible for guest check-in and check-out?
Sales and Marketing
Food and Beverage
Housekeeping
Front Office
What is the primary responsibility of the Housekeeping department?
Ensuring cleanliness and hygiene
Preparing food and beverages
Managing finances
Providing security
Who assists the Executive Housekeeper in a hotel?
Floor Supervisor
Assistant Housekeeper
Public Area Supervisor
Night Supervisor
What is the role of the Linen Room Supervisor?
Inspecting guest rooms
Providing clean uniforms
Coordinating floor operations
Maintaining linen influx and outflux register
Which type of fire extinguisher is used for Class B fires?
Carbon Di-Oxide extinguisher
Water extinguisher
Purple K extinguisher
Soda Acid extinguisher
What is the main advantage of effective housekeeping?
Higher employee wages
Increased sales
More guest complaints
A clean and hygienic atmosphere
How many room attendants are typically assigned per 16 rooms in the morning shift?
4
3
2
1
What is the primary function of the Maintenance department in a hotel?
Cleaning guest rooms
Repairing furniture and fixtures
Providing security services
Managing food inventory
Which of the following is a principle of cleaning in housekeeping?
Cleaning in a random order
Following a sequence
Dusting before sweeping
Starting from the exit
What is the role of the Night Supervisor?
Coordinating food service
Supervising hotel areas at night
Ensuring cleanliness during the day
Managing guest check-ins
What should housekeepers do to respect guest privacy?
Enter guest rooms without knocking
Speak to guests while inside their rooms
Stand outside the guest room while speaking
Use guest bathrooms
What is considered the main product of a hotel?
Food and Beverage
Guestroom
Laundry Services
Housekeeping services
What is the classification of fire that occurs in electrical equipment?
Class A
Class B
Class C
Class K
What should be done with linens that are beyond repair?
Sent back to the rooms
Used for cleaning
Discarded or replaced
Stored in the Tailor’s Room
