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Worksheets

Kinimparahis

Total questions: 88

Worksheet time: 22hrs 0mins

Name
Class
Date
1.

A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns. Which feature should the consultant recommend to improve performance and address users concerns?

a)

Try Catch

b)

Batch Jobs

c)

Chaining

d)

Conditions

2.

A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information. Which tool should a consultant recommend to meet this requirement?

a)

Omniscript

b)

LWC

c)

Visualforce page

d)

FlexCards

3.

A business process needs to perform a multi-step calculation on each contact record in a list. Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

a)

Loop Block

b)

Batch Action

c)

Conditional Block

d)

Dataraptor Transform Action

4.

A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order. What type of DataRaptor should the consultant recommend to meet this requirement?

a)

DataRaptor Load

b)

DataRaptor Extract

c)

DataRator Turbo Extract

d)

DataRaptor Transform

5.

A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition. At runtime, if two of the states' condition are true, which state will be displayed?

a)

The first state with the highest priority closest to the top of the canvas

b)

The state closest to the top of the canvas

c)

The first state with a true condition closest to the top of the canvas

d)

The state with a true condition that has the highest priority

6.

A consultant receives a requirement to display products installed at an account site in a customer's 360 FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops. How should the consultant design the FlexCard to meet this requirement?

a)

Enable the Responsive feature on the Product Name and Model field elements

b)

Enable the Mobile-First feature in FlexCard settings

c)

Create two states, one for mobile devices and another for non-mobile devices

d)

Create two FlexCards, one for mobile devices and another for non-mobile devices

7.

A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction. Which three input elements can the consultant recommend to improve usability and to provide validation?

a)

Headline

b)

Radio Group

c)

Email

d)

Text Area

e)

Range

8.

A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet. Which data source should the team use to make progress on the design?

a)

DataRaptor

b)

Apex REST

c)

Integration Procedures

d)

Apex Remote

9.

A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications. Which OmniStudio tools should the consultant recommend to meet these requirements?

a)

Specific FlexCards with Actions for each type of Contact

b)

Multiple OmniStudio Actions that invoke separate OmniScripts

c)

Single FlexCard with an Action to invoke an OmniScript

d)

Single OmniStudio Action that invokes separate Omniscripts

10.

Which three functions are performed by Action elements in OmniScript? Choose 3 answers

a)

Display error messages to the user

b)

Get and update data through APIs

c)

Organize data into multiple pages

d)

Send DocuSign emails for signature

e)

Get and update data in Salesforce

11.

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of 'network issue' and submit the case data 'as-is' to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements?

a)

DataRaptor Turbo Extract

b)

OmniScript

c)

FlexCard

d)

Integration Procedure

e)

DataMapper Load

12.

A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes: * Service category * Number of hours * Hourly rate The number of hours should be multiplied with the hourly rate to calculate the total for each row. Which three OmniScript elements should the consultant recommend to meet these requirements?

a)

Edit Block

b)

Multi-select

c)

Formula

d)

Step

e)

Input Block

13.

How many levels deep can reusable OmniScripts be nested?

a)

1

b)

2

c)

3

d)

4

14.

Which three use cases should be implemented using Calculation Procedures & Matrices?

a)

Use a house's address, size, and age of the building to determine an insurance premium.

b)

Use rules to determine eligible insurance products based on a house's address and age of the building.

c)

Use location and past usage to determine the monthly cost for an energy product.

d)

Use the product color and capacity to determine the price of a product.

e)

Use risk factors for an insured item to determine different insurance product options.

15.

A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeholders of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team. Which two features should the consultant highlight to address IT's concerns?

a)

The FlexCard Wizard

b)

Lightning web components used in FlexCards

c)

Newport Design System used in FlexCards

d)

The FlexCard Designer

16.

A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include: * Payment type (credit card or bank account) * Payment amount Which two elements should the consultant recommend for this step of the process?

a)

Number

b)

Radio

c)

Multi-select

d)

Currency

17.

A business requires a solution to generate an event (platform event) using account information. All the event information is related to the customer and is stored in Salesforce. Using an Integration Procedure, which two actions are necessary to design this solution?

a)

HTTP

b)

Response

c)

DataRaptor Post

d)

DataRaptor Extract

18.

A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes. Which three OmniStudio features and tools should the consultant recommend to meet these requirements?

a)

OmniScript

b)

Custom Styles

c)

OmniOut

d)

Newport Design System

e)

FlexCards

19.

A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business. Which three OmniStudio tools are needed to meet these requirements?

a)

FlexCards

b)

Flyouts

c)

OmniStudio Actions

d)

Navigate Actions

e)

Omni Script

20.

A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 more actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.

What FlexCard design solution should the consultant recommend?

a)

Add a menu element and Include all the actions

b)

Create a new contact FlexCard for the new actions

c)

Add a flyout to the existing FlexCard

d)

Use a block element to add these new actions

21.
A company is designing a new console for contact center agents. The cards in the console need to display the following: * 'Open' cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border. * 'Awaiting Closure' cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * 'Closed' cases with case description, resolution, case closed date fields with a link to duplicate cases. All cases will be fetched using a single DataRaptor. How should the consultant design the FlexCard solution to meet these requirements?
a)
Using card session variables and a single FlexCard with multiple flyouts
b)
Using card session variables and multiple FlexCards
c)
Using card filter and a single FlexCard with multiple flyouts
d)
Using card filter and multipl
22.
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process. What solution should the consultant recommend to efficiently meet these requirements?
a)
Create an Integration Procedure to update contact data with 'Chain On Step' enabled and invoke it from all OmniScripts.
b)
Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
c)
Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
d)
Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
23.
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer. Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
a)
OmniStudio Action
b)
Integration Procedure
c)
DataRaptor
d)
Calculation Procedure
24.
company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient. Which feature should the consultant recommend to Improve performance and address users' concerns?
a)
Try Catch
b)
Batch Jobs
c)
Chaining
d)
Conditions
25.
A consultant has a project with the following requirement: 'Agents need to follow a standard customer greeti.... script in order to ensure brand consistency.' Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
a)
Input Block
b)
Text Area
c)
Headline
d)
Step
26.
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user. Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
a)
Pass the process type as an input parameter.
b)
Add more conditional views to branch the OmniScript into logical sections.
c)
Add more Step elements to create shorter pages.
d)
Create a specific OmniScript for each business process.
27.
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements. What can the consultant recommend to improve these OmniScripts?
a)
Create new versions of the OmniScripts to collect the address information.
b)
Create a reusable OmniScript to update address information.
c)
Use a DataRaptor Transform to standardize the data format.
d)
Add an address typeahead element to all the OmniScripts.
28.
Which OmniScript element can be used to retrieve data from more than one source?
a)
Calculation Action
b)
Integration Procedure Action
c)
DataRaptor Extract Action
d)
Matrix Action
29.
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
a)
DataRaptor Transform Action
b)
Select
c)
DataRaptor Extract Action
d)
Radio
e)
DataRaptor Post Action
30.
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables. What is an advantage of calculation procedures that the consultant should highlight in this scenario?
a)
Allows aggregate functions
b)
Allows text concatenation using algebraic operators
c)
Allows multiple versions that will execute based on when the request is made
d)
Allows AI integration to calculate next best offer using policy attributes
31.
What is the purpose of the Messaging element in OmniScript?
a)
Display a custom styled message
b)
Send email/text to users based on logical conditions
c)
Trigger an event to external data sources based on logical conditions
d)
Display a warning to users based on logical conditions
32.
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed: * Enter the company's website * Enter the account phone number * Each field should display on a separate line of the page Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers
a)
Number
b)
Text Area
c)
Telephone
d)
Line Break
e)
Text for option 5 (optional)
33.
A company has a requirement to create a 360 view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard. What is the advantage of embedding multiple child cards in this scenario?
a)
Enables easier global styling changes
b)
Allows multiple data sources to be used
c)
Enables the FlexCard to be used on a Community page
d)
Allows conditional views with the Toggle element on each child card
34.
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border. Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers
a)
Datatable
b)
Flyouts
c)
States
d)
Repeat Block
35.
A company has a requirement to create a 360 view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using Flex- Cards in this scenario?
a)
2
b)
6
c)
5
d)
1
36.
A business needs a 360 view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered. Which two FlexCard features should the consultant recommend to address this issue? Choose 2 answers
a)
Use a table or chart to display data
b)
Use a flyout action to display additional information
c)
Use a condition to hide data unless specific criteria are met
d)
Put specific fields in a collapsible block
37.
A telecommunications company wants to create a 360 view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes. Which two FlexCard features should the consultant us
a)
States
b)
Flyouts
c)
States
d)
DataMapper Transform Action
38.
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
a)
Text Block
b)
HTTP Action
c)
Text Area
d)
Select
e)
Multi-select
39.
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority. * Low or Medium priority cases should display case data and an Update Account Info action. * High priority cases should include a red border, an alert notification, and an Escalate action. What is the most efficient way to meet these requirements?
a)
Create a FlexCard with two card states. Use conditions on the state to filter for priority.
b)
Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
c)
Create two FlexCards with one card state each. Use conditions on the states to filter for priority
d)
Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
40.
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption? Choose 3 answers
a)
Prefill data for users when possible
b)
Replicate existing processes as-is
c)
Provide keystroke commands for data entry
d)
Divide complex processes into sections
e)
Provide user help text
41.
Which three use cases should be implemented using Calculation Procedures & Matrices?
a)
Use a house's address, size, and age of the building to determine an insurance premium.
b)
Use rules to determine eligible insurance products based on a house's address and age of the building.
c)
Use location and past usage to determine the monthly cost for an energy product.
d)
Use the product color and capacity to determine the price of a product.
e)
Use risk factors for an insured item to determine different insurance product options.
42.
A business needs to display installed products for field service technicians on service calls using a mobile device. the installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product. Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers?
a)
Use flyouts
b)
Use card States
c)
Enable the Responsibve property
d)
Customize the styling
43.
business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include: • Payment type (credit card or bank account) • Payment amount Which two elements should the consultant recommend for this step of the process? Choose 2 answers
a)
Number
b)
Radio
c)
Multi-select
d)
Currency
44.
Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers
a)
Error conditions
b)
User input fields
c)
Links or image
d)
Text formatting
e)
Table formatting
45.
A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded. What solution should the consultant recommend?
a)
DataRaptor Extract with Chaining
b)
DataRaptor Turbo Extract
c)
Calculation Procedure and DataRaptor Turbo Extract
d)
Integration Procedure and DataRaptor Turbo Extract
46.
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?
a)
Try catch
b)
Batch jobs
c)
Chaining
d)
Conditions
47.
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message. Which two OmniScript features should the consultant recommend to meet this validation requirement? Choose 2 answers
a)
Calculation
b)
Messaging
c)
Alert
d)
Formula
48.
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project: • Easy access to frequent processes • "At a glance" dashboards of customer information • Lists of customer bills, which are stored on an external system Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers
a)
Guide users through complex processes
b)
Display different actions based on context
c)
Allow customers to enter bill payment information
d)
Display a 360° view of the customer
49.
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered. Which two FlexCard features should the consultant recommend to address this issue? Choose 2 answers
a)
Use a table or chart to display data
b)
Use a flyout action to display additional information
c)
Use a condition to hide data unless specific criteria are met
d)
Put specific fields in a collapsible block
50.
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal. What is the most efficient solution that the consultant can propose to meet this new requirement?
a)
Deploy the existing OmniScript to the Community portal using OmniOut.
b)
Embed the existing OmniScript as a reusable component within a new Community OmniScript.
c)
Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
d)
Duplicate the existing OmniScript and deploy the new script on the website.
51.
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes. Which three OmniStudio features and tools should the consultant recommend to meet these requirements? Choose 3 answers
a)
Omniscript
b)
Custom Styles
c)
OmniOut
d)
Newport Design System
e)
FlexCards
52.
the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border. Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers
a)
Datatable
b)
Flyouts
c)
States
d)
Repeat Block
53.
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet. Which data source should the team use to make progress on the design?
a)
DataMapper
b)
Apex REST
c)
Integration Procedures
d)
Apex Remote
54.
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality. In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers
a)
Datatable
b)
Remote Action
c)
Response Action
d)
Edit Block
55.
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications. Which OmniStudio tools should the consultant recommend to meet these requirements?
a)
Specific FlexCards with Actions for each type of Contact
b)
Multiple OmniStudio Actions that invoke separate OmniScripts
c)
Single FlexCard with an Action to invoke an OmniScript
d)
Single OmniStudio Action that invokes separate Omniscripts
56.
A consultant must design a 360 view of the customer. The business requirements are: A header card with account information (name, account number, next billing date, invoice method) • A list of related contacts (first name, last name, phone) • All the open cases related to the account (subject, priority, SLA) An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance. Which two FlexCard features should the consultant recommend to improve the user experience? Choose 2 answers
a)
Use a Datatable element
b)
Use a Block Element with the Collapse property enabled
c)
Use a Zone Template
d)
Use a Custom Style to adjust height and width
57.
Which three functions are performed by Action elements in OmniScript? Choose 3 answers
a)
Display error messages to the user
b)
Get and update data through APIs
c)
Organize data into multiple pages
d)
Send DocuSign emails for signature
e)
Get and update data in Salesforce
58.
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature. What three tools should be used in the solution the consultant recommends to meet these requirements?
a)
Omniscript
b)
Interaction Launcher
c)
FlexCards
d)
Omnistudio Action
e)
DataRaptor
59.
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions: • Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating. • Create a case for an account team member to follow up. • Email a summary message to the user. Which OmniScript elements should the consultant recommend to meet these requirements'
a)
RadioGroup, Remote Action and Messaging Action
b)
Multi-Select, Remote Action and Email Action
c)
Radio Group, DataMapper Post Action and Email Action
d)
Edit Block, DataMapper Post Action and Messaging Action
60.
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript. What three OmniScrlpts elements should be used to meet the requirements?
a)
DataMapper Extract Action
b)
Email Action
c)
DataMapper Post Action
d)
Messaging Element
e)
Calculation Action
61.
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor. Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers
a)
Calculation Matrix
b)
DataMapper Transform
c)
DataMapper Extract
d)
Calculation Procedure
62.
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required. On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address. What should the consultant recommend to meet this requirement?
a)
Add a Set Error element
b)
Add a DataMapper to retrieve the email address
c)
Add a Validation Rule to the Contact Object
d)
Add a Conditional View to the last step
63.
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan. Which OmniStudio tool could a consultant recommend to get the discounted rate?
a)
DataMapper Turbo
b)
OmniStudio Actions
c)
Calculation Matrices
d)
DataMapper Transform
64.
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines: * Minimize implementation time * Ensure end-user processes are as simple as possible * Find a way to ensure optimal UX In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
a)
Replace existing APEX using DataRaptors and HTTP Actions
b)
Create new LWC templates for branding and styling
c)
Implement FlexCards and OmniScripts for the front-end
d)
Use existing APEX classes as data sources
65.
Which of the following is a key difference between Integration Procedures and DataRaptors?
a)
DataRaptors can access data from external sources.
b)
DataRaptors can invoke multiple actions in a single server call.
c)
Integration Procedures can access data from external sources.
d)
Integration Procedures can retrieve data from multiple related objects.
66.
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased. What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
a)
DataMapper Turbo
b)
DataMapper Extract
c)
DataMapper Load
d)
DataMapper Transform
67.
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score. Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
a)
OmniStudio Action
b)
Calculation Procedure
c)
Calculation Matrices
d)
DataRaptor Transform
68.
What business problem does DataRaptor solve?
a)
lt removes the need to code data mappings for data transformations.
b)
It allows developers to create complex API queries declaratively.
c)
It combines multiple steps and processes into a single server call.
d)
It guides humans through a complex business process.
69.
which Action element redirects the user outside an LWC OmniScript?
a)
Response
b)
Done
c)
Post to Object
d)
Navigate
70.
whether an individual action executes?
a)
Conditional Block
b)
Cache Block
c)
Try-Catch Block
d)
Loop Block
71.
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality: * Allow the user to enter contact and address information * Require the user to enter age, gender, and optionally income bracket * Compute a discount percentage per product based on the customer data provided * Save the list of suggested products including discounts Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7
a)
OmniScript
b)
Integration Procedure
c)
Calculation Procedures and Matrices
d)
FlexCard
e)
OmniStudio Action
72.
A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date. In this scenario, how will the calculation engine select which calculation procedure to run?
a)
Date modified
b)
Priority
c)
Sequence
d)
Date Created
73.
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to: * A view with information about a customer account * A list of contacts and cases associated with the account * All information should be on one screen What OmnlStudio tool should be used to meet this requirement?
a)
Customer IntelView
b)
Lightning Record Page
c)
OmniScript
d)
FlexCard
74.
A business is creating an agent console with FlexCards to provide a 360 view of their customers. The business wants the following information displayed: * Account information including account name, phone, and website * Active opportunities related to the account * Active contracts related to the account * The ability to view and renew contracts An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?
a)
Parent FlexCard with multiple Child and Card Actions
b)
Parent FlexCard with multiple Child and different Card States
c)
Parent FlexCard with single Child and multiple Card States
d)
Parent FlexCard with single Child and Card Actions
75.
A business has the following requirements: * To display cases for an account * The user should see all of the cases on the canvas * The user should be able to create a new case from the canvas The consultant decides to use states to enable this functionality. Which type of state should the consultant recommend to allow users to create a new case from the canvas?
a)
Active Card State
b)
Blank Card State
c)
Edit Mode State
d)
New Card State
76.
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message. Which two OmniScript features should the consultant recommend to meet this validation requirement? Choose 2 answers
a)
Calculation
b)
Messaging
c)
Alert
d)
Formula
77.
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases. Which FlexCard feature should the consultant recommend to meet this requirement?
a)
flyout with child FlexCards with conditions to filter by case status
b)
States with conditions to filter by case status
c)
A Datatable element with the Group By property
d)
Child FlexCards in a parent FlexCard with the Group By property
78.
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
a)
To achieve elastic scaling
b)
To retrieve multiple data sources in a single response
c)
To minimize the number of elements to be configured
d)
To separate the user interface from changes in the data sources
79.
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions: * Allow the user to select one or more energy products from a list * Get current energy usage data from an external system via an API * Save the data back to Salesforce as a lead Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers
a)
DataRaptor Post Action
b)
Multi-select Input
c)
Post to Object Action
d)
Radio Input
e)
HTTP Action
80.
which of the following are Integration Procedure Actions?
a)
Email
b)
OmniScript
c)
PDF
d)
TypeAhead
81.
which two of the following use cases are best solved using Calculation Procedures & Matrices? Choose 2 answers
a)
To apply the correct factor when determining a cost
b)
To return output that is calculated differently based on the date
c)
To determine the list of products to display to a customer
d)
To retrieve text data and convert it to an integer
82.
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ. Which OmniStudio tool should the consultant recommend to meet this requirement?
a)
DataRaptor Transform with an interface Map
b)
Aggregation Steps in a Calculation Procedure
c)
Class-based Calculation Procedure
d)
Grouped Calculation Matrix
83.
A business wants to create a FlexCard for mobile plans to add to their Customer 360 console application. The FlexCard needs to include the following actions: * Start a process to retrieve plan consumption data * Create a new case * Open a promotions web page * Change the SIM card which combination should the consultant use in designing the solution?
a)
Custom Event and Redirect URL
b)
OmniScript and Navigate
c)
Event, Navigate and Card
d)
Flyout and OmniScript
84.
An investment portfolio manager wants to build a console to display: * Client information * Profile attributes * Investment instrument information There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically. How should the consultant design a solution to meet the requirements?
a)
A header FlexCard for client information with a Flyout for profile attributes* Child FlexCards for investment instruments with a Flyout for additional information
b)
A header FlexCard for client information and profile attributes* FlexCards for investment instrument information
c)
An OmniScript with a Step for client information* Block Elements for investment instruments
d)
A header FlexCard for client information and profile attributes* Child FlexCards for investment instruments with a Flyout for additional information
85.
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator. In this scenario, what benefit should the consultant highlight to the developer team?
a)
It aggregates data elements that have been calculated separately.
b)
It verifies data types in the algebraic calculations of the calculation procedure.
c)
It generates sample input and output JSON that can be easily used to build DataRaptors.
d)
It allows developers to create what-if calculations.
86.
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions: * Approve * Print for Review * Send for Retest Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
a)
Salesforce list view with custom buttons/links
b)
Multiple FlexCards with single action
c)
OmnlScript with multiple Step elements
d)
Single FlexCard with multiple actions
87.
A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business. Which three OmniStudio tools are needed to meet these requirements? Choose 3 answers
a)
FlexCards
b)
Flyouts
c)
OmniStudio Actions
d)
Navigate Actions
e)
OmniScript
88.
Which OmniStudio tool is optimized for performance and minimizes configuration time?
a)
Integration Procedure
b)
DataMapper Extract
c)
DataMapper Turbo Extract
d)
Calculation Procedure

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