WorksheetsBE 6.01-6.05
Total questions: 61
Worksheet time: 31mins
Any two (or more) things are interdependent if they ? each other.
Rely upon
Know about
Conflict with
Ignore
Interdependence is a(n) ? life situation
Unusual
Negative
Normal
Difficult
The primary reason that people lose or leave their jobs is that they have
Difficulty understanding their jobs
Difficulty getting along with others
Poor self-esteem
Poor job performance
In business, everyone works toward ? goals.
Shared
Unrealistic
Individual
Undefined
When there are frequent personality conflicts in a work group, the result is usually that it
Adds to the group's effectiveness
Brings the work effort to a standstill
Makes the group mor compatible
Interferes with the group's output
Which of the following is a benefit of effective human relations at work:
Increased wages
More downtime
Increased cooperation
Low productivity
The way in which supervisors guide the work of emplyees depends upon their
Technical skills
Management style
Desire for success
Level of education
Authoritarian managers prefer to exercise ? control over employees.
Very little
Absolutely none
Only moderate
A high degree of
A characteristic of authoritarian managers is that they
Ask employees for feedback
Make all significant decisions
Tend to share authority
Provide only general guidance
A characteristic of democratic managers is that they generally
Rely solely upon their own judgment
Explain the reasons behind the procedures
Encourage creative ways of doing things
Give very specific orders and instructions
If you like to feel as though you are an important member of the team, you will probably work best under a(n) ? manaager.
Hands-off
Laissez-fair
Democratic
Authorian
The kind of management that is usually appropriate in creative work environments is
Laissez-faire
Democratic
Participatory
Authorian
Employees will probably work well under laissez-faire management if the enjoy
Close supervision
Sharing authority
Solving problems as a group
Making their own plans and decisions
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
Being tactful is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Demonstrating courtesy and respect
Being cooperative
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Getting to know other on your work team
Having a good attitude
Being cooperative
Being patient with coworkers is an example of what type of behavior that build positive working relationships?
Demonstrating courtesy and respect
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
Why are unions a powerful force in business?
They organize workers into a single bargaining unit and increase their bargaining power
They encourage non-striking employees to work in place of striking employees
They enable management to close businesses temporarily during labor conflicts
They increase the number of concessions that employees must make in negotiations
The degree of unionization in the United States varies based on a business's
Type of industry and geographical location
Type of industry and use of pressure strategies
Geographical location and use of pressure strategies
Geographical location and level of union organization
The United Association of Plumbers and Pipefitters is an example of a(n)
Professional union
Union federation
Craft/trade union
Industrial union
A union worker who is just beginning in the occupation is referred to as a(n)
Assistant
Master
Journeyman
Apprentice
Though employees who work for auto companies hold a variety of different jobs, they may all belong to the same union - The United Auto Workers. This is an example of a (n) ? union.
Professional
Trade
Craft
Industrial
Actors and athletes belong to what type of union?
Industrial unions
Craft unions
Trade unions
Professional unions
Union members join up at what level of a union?
International
Federation
Local
National
What is the primary responsibility of a national union?
To encourage picketing and boycotting at the local level
To assist in contract negotiations for all its local unions
To elect local leaders who are involved in contract negotiations
To provide financial support for political candidates who favor labor
Which of the following statement regarding federations is true:
A union federation consist of several national/international union of different kinds
Only one union federation, the AFL-CIO, exists in the United States
Local union members pay dues directly to their union federation
Only industrial unions and professional unions can join a federation
Unions that do not belong to a federation are known as ? unions.
Industrial
International
Local
Independent
Why do unions and management experience conflicts?
Unions want to close businesses and try to achieve that goal though strikes, boycotts, and corporate campaigns
The both want to close businesses and have similar ideas about how to achieve that goal
They both want to keep businesses operating but have different ideas about how to reach that goal
Management wants to keep businesses operation and has ideas similar to thos of union about how to do that
Which of the following labor issues is most affected by the use of technology:
Wages
Job security
Union security
Benefits
Which of the following types of legal union representation is preferred by unions in states without right-to-work laws:
Closed shops
Agency shops
Open shops
Union shops
Workers in your company have decided to join a union. As a member of management, which form of union representation will you encourage?
Agency shop
Closed shop
Open shop
Union shop
Union and management officials are meeting next week to determine the terms and conditions that will be provided to employees. This process is known as
Striking
Collective bargaining
Picketting
Corporate campaigning
What aspect of collective bargaining signals the successful end of negotiations?
Union leaders and management have met to present their demands
Management and union leaders have reached a tentative agreement
Management and union leaders have completed their research on the issues
A mediator has clarified the issues and offered suggestions to both sides
Local 476 of the UAW walked off the job in support of Local 477 of the UAW, which was striking. This is known as a ? strike.
Wildcat
Sit-down
Sympathetic
Jurisdictional
All night-shift workers ar a hotel have reported for work, but they are refusing to do their assigned jobs. What kind of pressure strategy is being used by the workers?
Injunction
Sit-down strike
Lockout
Sympathetic strike
Members of Local 999 have refused to buy products made by their company. This is an example of
Picketing
Boycotting
Striking
Ratifying
When union members of Local 654 arrived at work today, they found a sign on the door stating that the business had closed temporarily, and employees were not allowed to work. This is a pressure strategy known as a(n)
Lockout
Injunction
Boycott
Strike vote
A non-pressure strategy that unions and management can use to reach agreement is
Arbitration
A corporate campaign
A shift in production
An injunction
Which of the following is an advantage to workers of having a union represent them:
Fair treatment of employees
Payment of union dues
Democratic votes on issues
Payment of wages during strikes
A disadvantage to workers of having a union represent them is that they
Have to pay union dues
Are promoted based on seniority
Must abide by safety rules
Pay supplemental unemployment benefits
An advantage to companies of unionization is
More fringe benefits
Promotion based on seniority
Assistance in recruitment
Union assistance in decision-making
A disadvantage to companies of unionization is that
The cost of union dues can be expensive
The union discourages recruitment
The labor contract is insecure
Job promotions are based on seniority rather than ability
Which word processing document lists one’s detailed work history, educational history, skills, and references?
license
résumé
job application
letter of application
Which document, provided either in paper format or in electronic format from a prospective employer’s website, does a company use to collect employment information about a candidate?
license
résumé
job application
letter of application
Kaylyn is a department manager for a local retail store. She likes her job and wants to advance within the store. Kaylyn’s current work experience is a:
hobby.
step in her career.
part-time position.
momentary liking or a whim.
Miriam is very polite, kind to her friends, and positive in her outlook. These characteristics are called:
aptitudes
attitudes
flaws
standards
William plans to graduate high school in six months. Which type of goal is his plan?
ultimate goal
long-term goal
short-term goal
stepping-stone goal
Which document provides a brief introduction of the employment candidate and includes paragraphs about that person’s qualifications and work experiences?
license
references
job application
letter of application
Karlee prepares a document to send to a prospective employer. The document includes her address, the prospective employer’s address, and several paragraphs about her work experience, and it ends with an appropriate complimentary closing. This document is called a/an:
résumé
occupation
job application
letter of application
Billy uses his knowledge and abilities to make management decisions in his job. What skills is he using?
analytical
basic
communication
transferable
Ashlynn has the necessary knowledge and skill to do her job as a nurse. Which characteristic best describes Ashlynn?
competent
dependable
loyal
responsible
Jaron is very athletic and an excellent baseball player. Jaron’s skills are considered his:
aptitudes
attitudes
flaws
habits
José likes to travel across the country in his recreational vehicle. When he arrives in a new town, he stays at a local campground. He looks for part-time employment while he is in town. The type of work José is looking for is best called a:
career
hobby
job
routine
Myra is typing a letter of application. She writes, “I am applying for the programmer position advertised in the Times Union. As requested, I am enclosing a completed job application, my certification, my résumé, and three references.” What part of Myra’s letter is this?
address
introduction
closing
body
Isabel wants a career as a nurse. She is working on her CNA certificate while in high school. Next, she wants to receive her registered nurse degree. Lastly, she wants to receive her bachelor of science in nursing. What type of goal is Isabel creating?
A. strategic goal
B. attainable goal
C. short-term goal
D. stepping-stone goal
A person’s regular field of work or profession, such as a teacher or a nurse, is called a/an:
A. hobby
B. mission
C. occupation
D. vocation
Israel can be trusted to do what is right and what is expected or required. Which characteristic does he possess?
forgiveness
irresponsibility
loyalty
responsibility
Ladasha prepares a document to send to a prospective employer. The document lists her education, work experience, and certifications, and is very formal. This document is called a/an:
résumé.
occupation
job application.
letter of application.
