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Worksheets

BE 6.01-6.05

Total questions: 61

Worksheet time: 31mins

Name
Class
Date
1.

Any two (or more) things are interdependent if they ? each other.

a)

Rely upon

b)

Know about

c)

Conflict with

d)

Ignore

2.

Interdependence is a(n) ? life situation

a)

Unusual

b)

Negative

c)

Normal

d)

Difficult

3.

The primary reason that people lose or leave their jobs is that they have

a)

Difficulty understanding their jobs

b)

Difficulty getting along with others

c)

Poor self-esteem

d)

Poor job performance

4.

In business, everyone works toward ? goals.

a)

Shared

b)

Unrealistic

c)

Individual

d)

Undefined

5.

When there are frequent personality conflicts in a work group, the result is usually that it

a)

Adds to the group's effectiveness

b)

Brings the work effort to a standstill

c)

Makes the group mor compatible

d)

Interferes with the group's output

6.

Which of the following is a benefit of effective human relations at work:

a)

Increased wages

b)

More downtime

c)

Increased cooperation

d)

Low productivity

7.

The way in which supervisors guide the work of emplyees depends upon their

a)

Technical skills

b)

Management style

c)

Desire for success

d)

Level of education

8.

Authoritarian managers prefer to exercise ? control over employees.

a)

Very little

b)

Absolutely none

c)

Only moderate

d)

A high degree of

9.

A characteristic of authoritarian managers is that they

a)

Ask employees for feedback

b)

Make all significant decisions

c)

Tend to share authority

d)

Provide only general guidance

10.

A characteristic of democratic managers is that they generally

a)

Rely solely upon their own judgment

b)

Explain the reasons behind the procedures

c)

Encourage creative ways of doing things

d)

Give very specific orders and instructions

11.

If you like to feel as though you are an important member of the team, you will probably work best under a(n) ? manaager.

a)

Hands-off

b)

Laissez-fair

c)

Democratic

d)

Authorian

12.

The kind of management that is usually appropriate in creative work environments is

a)

Laissez-faire

b)

Democratic

c)

Participatory

d)

Authorian

13.

Employees will probably work well under laissez-faire management if the enjoy

a)

Close supervision

b)

Sharing authority

c)

Solving problems as a group

d)

Making their own plans and decisions

14.

Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?

a)

Carrying your own weight

b)

Getting to know others on your work team

c)

Having a good attitude

d)

Being cooperative

15.

Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?

a)

Carrying your own weight

b)

Getting to know others on your work team

c)

Having a good attitude

d)

Being cooperative

16.

Being tactful is an example of what type of behavior that builds positive working relationships?

a)

Carrying your own weight

b)

Getting to know others on your work team

c)

Demonstrating courtesy and respect

d)

Being cooperative

17.

Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?

a)

Carrying your own weight

b)

Getting to know others on your work team

c)

Having a good attitude

d)

Being cooperative

18.

Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?

a)

Demonstrating courtesy and respect

b)

Getting to know other on your work team

c)

Having a good attitude

d)

Being cooperative

19.

Being patient with coworkers is an example of what type of behavior that build positive working relationships?

a)

Demonstrating courtesy and respect

b)

Carrying your own weight

c)

Getting to know others on your work team

d)

Having a good attitude

20.

Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?

a)

Carrying your own weight

b)

Getting to know others on your work team

c)

Having a good attitude

d)

Being cooperative

21.

Why are unions a powerful force in business?

a)

They organize workers into a single bargaining unit and increase their bargaining power

b)

They encourage non-striking employees to work in place of striking employees

c)

They enable management to close businesses temporarily during labor conflicts

d)

They increase the number of concessions that employees must make in negotiations

22.

The degree of unionization in the United States varies based on a business's

a)

Type of industry and geographical location

b)

Type of industry and use of pressure strategies

c)

Geographical location and use of pressure strategies

d)

Geographical location and level of union organization

23.

The United Association of Plumbers and Pipefitters is an example of a(n)

a)

Professional union

b)

Union federation

c)

Craft/trade union

d)

Industrial union

24.

A union worker who is just beginning in the occupation is referred to as a(n)

a)

Assistant

b)

Master

c)

Journeyman

d)

Apprentice

25.

Though employees who work for auto companies hold a variety of different jobs, they may all belong to the same union - The United Auto Workers. This is an example of a (n) ? union.

a)

Professional

b)

Trade

c)

Craft

d)

Industrial

26.

Actors and athletes belong to what type of union?

a)

Industrial unions

b)

Craft unions

c)

Trade unions

d)

Professional unions

27.

Union members join up at what level of a union?

a)

International

b)

Federation

c)

Local

d)

National

28.

What is the primary responsibility of a national union?

a)

To encourage picketing and boycotting at the local level

b)

To assist in contract negotiations for all its local unions

c)

To elect local leaders who are involved in contract negotiations

d)

To provide financial support for political candidates who favor labor

29.

Which of the following statement regarding federations is true:

a)

A union federation consist of several national/international union of different kinds

b)

Only one union federation, the AFL-CIO, exists in the United States

c)

Local union members pay dues directly to their union federation

d)

Only industrial unions and professional unions can join a federation

30.

Unions that do not belong to a federation are known as ? unions.

a)

Industrial

b)

International

c)

Local

d)

Independent

31.

Why do unions and management experience conflicts?

a)

Unions want to close businesses and try to achieve that goal though strikes, boycotts, and corporate campaigns

b)

The both want to close businesses and have similar ideas about how to achieve that goal

c)

They both want to keep businesses operating but have different ideas about how to reach that goal

d)

Management wants to keep businesses operation and has ideas similar to thos of union about how to do that

32.

Which of the following labor issues is most affected by the use of technology:

a)

Wages

b)

Job security

c)

Union security

d)

Benefits

33.

Which of the following types of legal union representation is preferred by unions in states without right-to-work laws:

a)

Closed shops

b)

Agency shops

c)

Open shops

d)

Union shops

34.

Workers in your company have decided to join a union. As a member of management, which form of union representation will you encourage?

a)

Agency shop

b)

Closed shop

c)

Open shop

d)

Union shop

35.

Union and management officials are meeting next week to determine the terms and conditions that will be provided to employees. This process is known as

a)

Striking

b)

Collective bargaining

c)

Picketting

d)

Corporate campaigning

36.

What aspect of collective bargaining signals the successful end of negotiations?

a)

Union leaders and management have met to present their demands

b)

Management and union leaders have reached a tentative agreement

c)

Management and union leaders have completed their research on the issues

d)

A mediator has clarified the issues and offered suggestions to both sides

37.

Local 476 of the UAW walked off the job in support of Local 477 of the UAW, which was striking. This is known as a ? strike.

a)

Wildcat

b)

Sit-down

c)

Sympathetic

d)

Jurisdictional

38.

All night-shift workers ar a hotel have reported for work, but they are refusing to do their assigned jobs. What kind of pressure strategy is being used by the workers?

a)

Injunction

b)

Sit-down strike

c)

Lockout

d)

Sympathetic strike

39.

Members of Local 999 have refused to buy products made by their company. This is an example of

a)

Picketing

b)

Boycotting

c)

Striking

d)

Ratifying

40.

When union members of Local 654 arrived at work today, they found a sign on the door stating that the business had closed temporarily, and employees were not allowed to work. This is a pressure strategy known as a(n)

a)

Lockout

b)

Injunction

c)

Boycott

d)

Strike vote

41.

A non-pressure strategy that unions and management can use to reach agreement is

a)

Arbitration

b)

A corporate campaign

c)

A shift in production

d)

An injunction

42.

Which of the following is an advantage to workers of having a union represent them:

a)

Fair treatment of employees

b)

Payment of union dues

c)

Democratic votes on issues

d)

Payment of wages during strikes

43.

A disadvantage to workers of having a union represent them is that they

a)

Have to pay union dues

b)

Are promoted based on seniority

c)

Must abide by safety rules

d)

Pay supplemental unemployment benefits

44.

An advantage to companies of unionization is

a)

More fringe benefits

b)

Promotion based on seniority

c)

Assistance in recruitment

d)

Union assistance in decision-making

45.

A disadvantage to companies of unionization is that

a)

The cost of union dues can be expensive

b)

The union discourages recruitment

c)

The labor contract is insecure

d)

Job promotions are based on seniority rather than ability

46.

Which word processing document lists one’s detailed work history, educational history, skills, and references?

a)

license

b)

résumé

c)

job application

d)

letter of application

47.

Which document, provided either in paper format or in electronic format from a prospective employer’s website, does a company use to collect employment information about a candidate?

a)

license

b)

résumé

c)

job application

d)

letter of application

48.

Kaylyn is a department manager for a local retail store. She likes her job and wants to advance within the store. Kaylyn’s current work experience is a:

a)

hobby.

b)

step in her career.

c)

part-time position.

d)

momentary liking or a whim.

49.

Miriam is very polite, kind to her friends, and positive in her outlook. These characteristics are called:

a)

aptitudes

b)

attitudes

c)

flaws

d)

standards

50.

William plans to graduate high school in six months. Which type of goal is his plan?

a)

ultimate goal

b)

long-term goal

c)

short-term goal

d)

stepping-stone goal

51.

Which document provides a brief introduction of the employment candidate and includes paragraphs about that person’s qualifications and work experiences?

a)

license

b)

references

c)

job application

d)

letter of application

52.

Karlee prepares a document to send to a prospective employer. The document includes her address, the prospective employer’s address, and several paragraphs about her work experience, and it ends with an appropriate complimentary closing. This document is called a/an:

a)

résumé

b)

occupation

c)

job application

d)

letter of application

53.

Billy uses his knowledge and abilities to make management decisions in his job. What skills is he using?

a)

analytical

b)

basic

c)

communication

d)

transferable

54.

Ashlynn has the necessary knowledge and skill to do her job as a nurse. Which characteristic best describes Ashlynn?

a)

competent

b)

dependable

c)

loyal

d)

responsible

55.

Jaron is very athletic and an excellent baseball player. Jaron’s skills are considered his:

a)

aptitudes

b)

attitudes

c)

flaws

d)

habits

56.

José likes to travel across the country in his recreational vehicle. When he arrives in a new town, he stays at a local campground. He looks for part-time employment while he is in town. The type of work José is looking for is best called a:

a)

career

b)

hobby

c)

job

d)

routine

57.

Myra is typing a letter of application. She writes, “I am applying for the programmer position advertised in the Times Union. As requested, I am enclosing a completed job application, my certification, my résumé, and three references.” What part of Myra’s letter is this?

a)

address

b)

introduction

c)

closing

d)

body

58.

Isabel wants a career as a nurse. She is working on her CNA certificate while in high school. Next, she wants to receive her registered nurse degree. Lastly, she wants to receive her bachelor of science in nursing. What type of goal is Isabel creating?

a)

A. strategic goal

b)

B. attainable goal

c)

C. short-term goal

d)

D. stepping-stone goal

59.

A person’s regular field of work or profession, such as a teacher or a nurse, is called a/an:

a)

A. hobby

b)

B. mission

c)

C. occupation

d)

D. vocation

60.

Israel can be trusted to do what is right and what is expected or required. Which characteristic does he possess?

a)

forgiveness

b)

irresponsibility

c)

loyalty

d)

responsibility

61.

Ladasha prepares a document to send to a prospective employer. The document lists her education, work experience, and certifications, and is very formal. This document is called a/an:

a)

résumé.

b)

occupation

c)

job application.

d)

letter of application.