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WorksheetsBusiness Management - Motivating Employees - Take Home
Total questions: 105
Worksheet time: 53mins
Name
Class
Date
1.
What is motivation?
a)
A workplace requirement
b)
The set of forces that prompt a person to release energy in a certain direction
c)
The result of economic incentives
d)
An extrinsic reward
2.
True or False. Motivation is defined as the set of forces that prompt a person to release energy in a certain direction.
a)
True
b)
False
3.
True or False. Reinforcement is defined as the set of forces that prompt a person to release energy in a certain direction.
a)
True
b)
False
4.
What do most motivated and hardworking employees become for a business?
a)
A liability
b)
An obstacle
c)
A competitive advantage
d)
A cost
5.
True or False. Motivated and hardworking employees can become a crucial competitive advantage for a business.
a)
True
b)
False
6.
True or False. Motivation of employees does not impact how competitive a business is.
a)
True
b)
False
7.
How does motivation relate to needs and wants?
a)
Motivation is unrelated to needs and wants.
b)
Motivation satisfies needs but not wants.
c)
Motivation is essentially a need-and-want-satisfying process.
d)
Motivation creates tension without addressing needs or wants.
8.
True or False. Motivation is a need-and-want-satisfying process, addressing the gaps between what is and what is required or desired.
a)
True
b)
False
9.
True or False. Employees are motivated by satisfying wants, not needs.
a)
True
b)
False
10.
What are the two main categories of rewards?
a)
None of these
b)
Monetary and non-monetary
c)
Immediate and delayed
d)
Personal and professional
e)
All of these
11.
True or False. Rewards are categorized into intrinsic (from within the individual) and extrinsic (from outside the individual).
a)
True
b)
False
12.
True or False. Rewards are categorized into intrinsic (from outside the individual) and extrinsic (from inside the individual).
a)
True
b)
False
13.
Which era of management used a scientific approach to analyze employee productivity?
a)
None of these
b)
Human relations era
c)
Behavioral era
d)
Contemporary era
e)
All of these
14.
True or False. The era of management that used a scientific approach to analyze employee productivity is called the Classical Era.
a)
True
b)
False
15.
True or False. The era of management that used a scientific approach to analyze employee productivity is called the Modern Era.
a)
True
b)
False
16.
What was the classical era of management based on?
a)
Equity theory
b)
None of these
c)
Expectancy theory
d)
Goal-setting theory
e)
All of these
17.
True or False. The scientific approach to improved performance was based on economic incentives and the idea of "one best way" to perform any job.
a)
True
b)
False
18.
True or False. The Hawthorne studies focused on finding the "one best way" to perform any job.
a)
True
b)
False
19.
What did the initial Hawthorne studies focus on?
a)
The link between effort and performance
b)
Equity in the workplace
c)
None of these
d)
Goal-setting in organizations
e)
All of these
20.
True or False. The first Hawthorne studies focused on the effects of varying light levels on worker productivity.
a)
True
b)
False
21.
True or False. The first Hawthorne studies focused on how singling out employees for recognition improves worker productivity.
a)
True
b)
False
22.
What is the Hawthorne effect?
a)
Increased output due to varying light levels
b)
Improved performance when employees feel singled out for special attention
c)
Improved performance when employees believe that management is concerned about their welfare
d)
The link between effort and performance
e)
The effects of social needs on productivity
23.
True or False. The Hawthorne effect suggests that employees perform better when they feel singled out for special attention or when management is concerned about their welfare.
a)
True
b)
False
24.
True or False. The Hawthorne effect suggests that employees perform better when management focusses on how to increase employee compensation.
a)
True
b)
False
25.
What is the highest level in Maslow's hierarchy of needs?
a)
Safety needs
b)
Social needs
c)
None of these
d)
Physiological needs
e)
All of these
26.
True or False. Self-actualization needs are the highest level in Maslow's hierarchy of needs
a)
True
b)
False
27.
True or False. Self-actualization needs are the lowest level in Maslow's hierarchy of needs.
a)
True
b)
False
28.
What does Theory X assume about the average employee?
a)
The average person dislikes work and avoids it if possible.
b)
The average person is self-directed and ambitious.
c)
The average person seeks responsibility willingly.
d)
The average person is primarily motivated by social needs.
29.
True or False. Theory X assumes that the average person dislikes work and will avoid it if possible.
a)
True
b)
False
30.
True or False. Theory Y assumes that the average person dislikes work and will avoid it if possible.
a)
True
b)
False
31.
What is Theory Y based on?
a)
A pessimistic view of human nature
b)
The assumption that workers can be self-directed and self-controlled
c)
The need for constant supervision and control
d)
A focus on economic incentives
32.
True or False. Theory Y is based on an optimistic view of human nature and assumes that workers can be self-directed and self-controlled.
a)
True
b)
False
33.
True or False. Theory X is based on an optimistic view of human nature and assumes that workers can be self-directed and self-controlled.
a)
True
b)
False
34.
According to expectancy theory, the probability of an employee acting in a particular way depends on _____.
a)
How strongly the employee believes that their action will cause some outcome.
b)
How strongly the employee values that outcome.
c)
Both of these.
d)
Neither of these.
35.
True or False. According to expectancy theory, motivation is driven by each employee’s belief about how likely an outcome is, and how the employee values that outcome.
a)
True
b)
False
36.
True or False. According to expectancy theory, motivation is driven by each employee’s belief about whether they are being treated fairly.
a)
True
b)
False
37.
What does equity theory focus on?
a)
The link between effort and performance
b)
None of these
c)
The role of goals in motivation
d)
The effects of reinforcement on behavior
e)
All of these
38.
True or False. Reinforcement theory is based on individuals' perceptions about how fairly they are treated compared with their coworkers.
a)
True
b)
False
39.
True or False. Equity theory is based on individuals' perceptions about how fairly they are treated compared with their coworkers.
a)
True
b)
False
40.
What is the primary source of motivation according to goal-setting theory?
a)
Economic incentives
b)
Specific goals and their acceptance
c)
Extrinsic rewards
d)
The link between effort and performance
41.
True or False. Goal-setting theory believes that an individual's intention to work toward a goal is a primary source of motivation.
a)
True
b)
False
42.
True or False. During the Classical Era, management focused on employee's intention to work toward a goal is a primary source of motivation.
a)
True
b)
False
43.
How does reinforcement theory explain behavior?
a)
Behavior is unrelated to consequences.
b)
Behavior is influenced by external factors only.
c)
Behavior is a function of its consequences.
d)
Behavior is determined solely by individual needs.
44.
True or False. Reinforcement theory states that behavior is a function of its consequences, which can be positive, negative, or none.
a)
True
b)
False
45.
True or False. Under the Reinforcement theory, employees are motivated by positive consequences, but not negative consequences.
a)
True
b)
False
46.
Most employees get more motivation from ____ consequences.
a)
positive
b)
negative
47.
Reinforcement theory states that behavior is a function of its consequences, which can be _____ .
a)
positive
b)
negative
c)
none
d)
All of these.
e)
None of these.
48.
What should managers do to improve worker motivation, according to equity theory?
a)
Give all employees more economic incentives
b)
Give all employees more positive consequences
c)
Give all employees more negative consequences
d)
Explain why perceived inequities are really fair
e)
Reduce or eliminate real inequities
49.
True or False. According to the equity theory, managers can improve worker satisfaction by understanding and addressing perceptions of fairness.
a)
True
b)
False
50.
True or False. According to the equity theory, employees care about what they are being paid, not what their co-workers are being paid.
a)
True
b)
False
51.
How does goal-setting theory describe the relationship between goals and performance?
a)
General goals lead to better performance.
b)
More difficult goals lead to better performance.
c)
Easier goals lead to better performance.
d)
Goals have no influence on individual effort.
e)
Specific goals lead to better performance.
52.
True or False. Goal-setting theory states that more difficult goals lead to better performance.
a)
True
b)
False
53.
True or False. Goal-setting theory states that easier goals are better motivators than difficult goals.
a)
True
b)
False
54.
What are the three main components of goal-setting theory?
a)
Specific goals, extrinsic rewards, and effort
b)
Effort, performance, and outcomes
c)
Specific goals, difficult goals, and feedback on progress
d)
Equity, expectancy, and reinforcement
55.
True or False. The three main components of goal-setting theory are specific goals, difficult goals, and feedback on progress.
a)
True
b)
False
56.
True or False. The three main components of goal-setting theory are specific goals, difficult goals, and impossible goals.
a)
True
b)
False
57.
A "reward" is ______.
a)
anything that increases a specific behavior.
b)
anything that decreases a specific behavior.
c)
anything that either increases or decreases a specific behavior.
58.
A "punishment is ______.
a)
anything that increases a specific behavior.
b)
anything that decreases a specific behavior.
c)
anything that either increases or decreases a specific behavior.
59.
How does reinforcement theory categorize consequences?
a)
Positive, none, and negative
b)
Intrinsic, extrinsic, and monetary
c)
Immediate, delayed, and none
d)
Physical, emotional, and mental
60.
True or False. Reinforcement theory categorizes consequences into positive, none, and negative.
a)
True
b)
False
61.
What does Theory X assume about the average employee’s view of work?
a)
The average person dislikes work and avoids it if possible.
b)
Work is as natural as play or rest.
c)
The average person is self-directed and ambitious.
d)
Workers can be motivated using positive incentives.
62.
True or False. Theory X assumes that the average person dislikes work and will avoid it if possible
a)
True
b)
False
63.
What is the primary assumption of Theory Y?
a)
Workers must be controlled and directed.
b)
Work is as natural as play or rest, and workers can be self-directed.
c)
The average person dislikes work.
d)
Workers avoid responsibility and prefer security.
64.
True or False. Theory Y assumes that work is as natural as play or rest, and workers can be self-directed
a)
True
b)
False
65.
How does job enlargement differ from job enrichment?
a)
Job enlargement increases the number and variety of tasks.
b)
Job enrichment increases the variety and number of tasks.
c)
Job enlargement increases job depth by providing the employee with more autonomy, responsibility, and decision-making authority.
d)
Job enrichment increases job depth by providing the employee with more autonomy, responsibility, and decision-making authority.
66.
True or False. Job enlargement increases the number and variety of tasks.
a)
True
b)
False
67.
True or False. Job enlargement decreases the number and variety of tasks.
a)
True
b)
False
68.
True or False. Job enrichment increases job depth by providing the employee with more autonomy, responsibility, and decision-making authority.
a)
True
b)
False
69.
True or False. Job enrichment decreases job depth by providing the employee with more autonomy, responsibility, and decision-making authority.
a)
True
b)
False
70.
What is a potential drawback to job enlargement?
a)
Increased job satisfaction
b)
Perceived increase in responsibility
c)
Potential for improved compensation
d)
Employees may view it as an increase in workload
71.
True or False. Employees may perceive job enlargement as an increase in workload without a change in responsibility or compensation, leading to resentment and dissatisfaction.
a)
True
b)
False
72.
True or False. Job enlargement always works - their really is no downside to it.
a)
True
b)
False
73.
What is job rotation also known as?
a)
Job enlargement
b)
Task diversification
c)
Cross-training
d)
Vertical expansion
74.
Which of these is flextime:
a)
None of these
b)
Eight hours a day, Monday through Friday
c)
A 40-hour work week, but in fewer days - usually 4 instead of 5
d)
Fewer work hours each week, but employees are paid less
e)
Fewer work hours each week, and employees are expected to be as productive as they were in 40 hours
75.
Which of these is a standard work week:
a)
Eight hours a day, Monday through Friday
b)
A 40-hour work week, but employees can set their own schedule
c)
A 40-hour work week, but in fewer days - usually 4 instead of 5
d)
Fewer work hours each week, but employees are paid less
e)
Fewer work hours each week, and employees are expected to be as productive as they were in 40 hours
76.
Which of these is a compressed work schedule:
a)
Eight hours a day, Monday through Friday
b)
A 40-hour work week, but employees can set their own schedule
c)
A 40-hour work week, but in fewer days - usually 4 instead of 5
d)
Fewer work hours each week, but employees are paid less
e)
Fewer work hours each week, and employees are expected to be as productive as they were in 40 hours
77.
Which of these is a four-day work week schedule:
a)
Eight hours a day, Monday through Friday
b)
A 40-hour work week, but employees can set their own schedule
c)
A 40-hour work week, but in fewer days - usually 4 instead of 5
d)
Fewer work hours each week, but employees are paid less
e)
Fewer work hours each week, and employees are expected to be as productive as they were in 40 hours
78.
What is telecommuting?
a)
Shifting workers between jobs
b)
Working four days a week
c)
None of these
d)
Compressed workweek
e)
All of these
79.
True or False. Telecommuting is a work-scheduling option allowing employees to work from home through computer connections.
a)
True
b)
False
80.
What is job sharing?
a)
Shifting workers from one job to another
b)
Splitting tasks and responsibilities between two employees
c)
Compressed workweek
d)
Flexible scheduling
81.
True or False. Job sharing is a scheduling option where two individuals split the tasks, responsibilities, and work hours of one 40-hour-per-week job
a)
True
b)
False
82.
True or False. Recognition serves as positive feedback, reinforcing that employees' contributions are valued by the organization
a)
True
b)
False
83.
What is employee empowerment?
a)
Decreasing decision-making authority
b)
Reducing employee responsibility
c)
Trusting employees with decision-making authority
d)
Eliminating planning, execution, and evaluation
84.
True or False. Employee empowerment involves delegating decision-making authority to employees, trusting them to make the right decisions
a)
True
b)
False
85.
True or False. Piece-rate plans, profit sharing, gain sharing, stock options, and bonuses are examples of variable-pay programs.
a)
True
b)
False
86.
What is an example of a piece-rate pay plan?
a)
Fixed salary
b)
Hourly wage
c)
Paid time off
d)
Payment per unit produced
87.
True or False. In a piece-rate pay plan, employees are paid a given amount for each unit they produce.
a)
True
b)
False
88.
Which of these statements about annual bonuses and annual salaries is NOT true?
a)
Salaries stay the same, unless the employee gets a raise.
b)
Bonuses usually vary from year-to-year, based on the employee’s performance that year.
c)
Salaries usually vary from year-to-year, based on how well the business did that year.
d)
Bonuses usually vary from year-to-year, based on how well the business did that year.
89.
Which of these is NOT a result of education and training for employees:
a)
Employees are more motivated
b)
Employees are more skilled
c)
Employees are more productive
d)
Employees are more resistant to job change.
90.
True or False. Education and training increase employee skills and enhance feelings of competence and self-worth.
a)
True
b)
False
91.
True or False. ESOPs are employee stock ownership plans where employees receive compensation in the form of company stock.
a)
True
b)
False
92.
Which of these is a concern associated with ESOPs?
a)
Lack of employee involvement.
b)
Employees tie too much of their wealth to the company's performance.
c)
Decreased employee motivation.
d)
Lack of competitive advantage.
93.
How do employers benefit from sabbaticals?
a)
Paid time away from work
b)
Reduced employee engagement
c)
Increased burnout
d)
Refreshed and recharged employees
94.
How do employees benefit from sabbaticals?
a)
Paid time away from work
b)
Reduced employee engagement
c)
Increased burnout
d)
Refreshed and recharged employees
95.
True or False. One benefit of sabbaticals is that employees return refreshed and recharged.
a)
True
b)
False
96.
True or False. Work-life benefits, such as sabbaticals, are intended to help employees manage competing demands, resulting in better productivity.
a)
True
b)
False
97.
True or False. Whether something is uncivil is an objective question.
a)
True
b)
False
98.
Research shows that incivility can make employees ____
a)
reduce how hard they work
b)
lose work time
c)
leave their job
d)
All of these.
99.
True or False. Incivility can cost businesses millions of dollars every year.
a)
True
b)
False
100.
Which of these can incivility hurt:
a)
Motivation
b)
Performance
c)
Brain power
d)
All of these
e)
None of these
101.
Which of these are reasons why some people are uncivil?
a)
Stress
b)
People worry that "nice guys finish last."
c)
Both of these
d)
Neither of these
102.
The #1 reason that some business leaders fail is _____
a)
incivility.
b)
they lack the knowledge needed to perform well.
c)
they lack the experience needed to perform well.
d)
they lack the business attire needed to perform well.
103.
To be civil you need to ____.
a)
avoid holding down the people around you.
b)
lift up the people around you.
c)
Both of these.
d)
Neither of these.
104.
If you are civil,
a)
you are more likely to be seen as a leader.
b)
you will perform better.
c)
you will be seen as warm and competent.
d)
All of the above.
e)
None of the above.
105.
True or False. Respect is the #1 thing that employees want from managers.
a)
True
b)
False
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