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ITS Networking Domain 5 Troubleshooting

Total questions: 35

Worksheet time: 18mins

Name
Class
Date
1.

Administrators can use tone generators to identify terminated cables in a __________ block.

a)

120

b)
90
c)

130

d)

110

2.

What metrics does a multimeter tool measure? Choose three.

a)

Voltage

b)

Resistance

c)

Current

d)

Speed

e)

Latency

3.

What ping commands are used by administrators that need a larger ping sample size? Choose two answers.

a)

ping -t

b)

ping -c

c)

ping -n

d)

ping -s

4.

A multimeter is plugged into a computer’s power supply, but does not provide any readings. What does this indicate?

a)

The power supply has been overclocked

b)

The power supply cannot effectively charge the computer

c)

The power supply is functioning normally

d)

The power supply is compatible with the computer

e)

The power supply needs to be replaced

5.

Which netstat command will an administrator run to just see port information for TCP ports?

a)

netstat -p tcp

b)

netstat -a

c)

netstat -proto tcp

d)

netstat -tcp

6.

An administrator uses an OTDR to locate faults in a fiber-optic cable. The OTDR sends a signal down the cable and is bounced back to the origin. What does this reaction indicate?

a)

The cable is incompatible with the network

b)

The cable needs to be relocated

c)

The cable must be measured using a TDR instead

d)

The cable is functioning correctly

e)

The cable has suffered a break

7.

How does data transmit over a Telnet connection?

a)

Using cleartext

b)

Using hashes

c)

Using symmetric encryption

d)

Using asymmetric encryption

8.

What aspects of an optic-fiber cable do OTDRs measure? Choose two answers.

a)

Network speed

b)

Overall attenuation

c)

Overall latency

d)

Cable length

e)

Electromagnetic interference

9.

An administrator wants to ping an IP address and keep pinging that address until the administrator stops the process. Which command should the administrator use?

a)

ping -t

b)

ping -c 4

c)

ping -n 1

d)

ping -l 100

10.

What does the command 'ping -s' do?

a)

It specifies the size of the packet to send.

b)

It sets the source IP address.

c)

It enables silent mode.

d)

It sets the number of packets to send.

11.

What tips should network administrators follow to maintain good customer relations?

a)

Use appropriate titles

b)

Provide thorough explanations using technical terms

c)

Work quickly but avoid giving deadlines

d)

Avoid social media distractions

e)

Keep confidential information confidential

12.

What should an administrator type to see all possible options for the ipconfig command?

a)

ipconfig /help

b)

ipconfig /man

c)

ipconfig /?

d)

ipconfig /all

13.

What port is used for SSH?

a)

20

b)

21

c)

22

d)

23

14.

Which best describes the use of tracert?

a)

Show a routing table

b)

Troubleshoot specific routes

c)

Troubleshoot connectivity problems

d)

Show routing statistics

15.

After using tracert, which series of symbols in the command prompt indicates that a router is experiencing problems?

a)

* * *

b)

% % %

c)

! ! !

d)

# # #

e)

? ? ?

16.

Which is a Class B private IP address?

a)

192.168.0.0

b)

10.0.0.1

c)

169.254.0.1

d)

172.16.0.0

17.

You are a network technician working on a number of calls for small businesses and you realize you are going to be late to your next call. What is the best course of action?

a)

Offer the customer a discount on services

b)

Wait until you arrive and then apologize

c)

Cancel the appointment

d)

Call the customer to let the customer know you are running behind schedule

18.

Which network troubleshooting tool is used to measure electrical currents and voltage?

a)

Toner

b)

Multimeter

c)

OTDR

d)

TDR

19.

You are a junior network administrator for a large company that spans several buildings. The company uses Linux as its operating system. Monday morning, none of the computers in your building can connect to resources stored on a server located several buildings away. What should you do first?

a)

Check the network cables and connections in your building.

b)

Restart the server located in the other building.

c)

Reinstall the operating system on all computers.

d)

Update the firewall rules on the server.

20.

Which three are Linux command-line tools that will help you identify connectivity problems?

a)

ip

b)

netbios

c)

ping

d)

ipconfig

e)

netstat

21.

You need to find the MAC address of the network adapter for the computer you are currently working on. What command line command will give you the information you need?

a)

grep

b)

arp

c)

ipconfig /all

d)

ipconfig

22.

You need to set up 750 computers on the same network. Which IP class is the best option?

a)

Class C

b)

Class B

c)

Class D

d)

Class A

23.

You need to subnet a 192.168.1.0 network using a class C network. What will be the subnet mask?

a)

255.0.0.0

b)

255.255.0.0

c)

255.255.255.255

d)

255.255.255.0

24.

For each situation regarding hardware troubleshooting tools, select Yes if the right tool is being used for a troubleshooting situation and No if the right tool is not being used for a troubleshooting situation. 1. A toner is used to trace copper wire cable through a wall.

a)

Yes

b)

No

25.

For each situation regarding hardware troubleshooting tools, select Yes if the right tool is being used for a troubleshooting situation and No if the right tool is not being used for a troubleshooting situation. 2. A TDR is used to find kinks and breaks in fiber optic cables.

a)

Yes

b)

No

26.

For each situation regarding hardware troubleshooting tools, select Yes if the right tool is being used for a troubleshooting situation and No if the right tool is not being used for a troubleshooting situation. 3. A multimeter is used to see if an Ethernet cable is functional.

a)

Yes

b)

No

27.

Your neighbor has asked you to network his home office. He wants a wired connection, not wireless. The network needs to support approximately 1 Gigabit per second speeds. What is the least expensive option that meets this requirement?

a)

Coaxial

b)

CAT3

c)

Fiber Optic

d)

CAT5e

28.

You are troubleshooting a server that needs to connect directly to the Internet. After you run an ipconfig/all, you discover the problem. The server has been auto-assigned the IPv6 address fe80::260:8ff:fec0:98d%4. The server won’t connect to the Internet because this is a __________ address.

a)

Logic-Link

b)

Global Unicast

c)

Multicast

d)

Anycast

29.

Which step is the first step in troubleshooting a network-related problem in a small to medium-sized business?

a)

Run a network test

b)

Identify the number of users affected by the problem

c)

Identify the problem

d)

Question end-users on what they see is the problem

30.

For each statement involving Linux troubleshooting tools, select True if the statement is true and False if the statement is false. Ping is used to see if one can connect to a destination's IP address.

a)

True

b)

False

31.

For each statement involving Linux troubleshooting tools, select True if the statement is true and False if the statement is false. Tracert shows actual IP addresses on a path from a source to a destination.

a)

True

b)

False

32.

For each statement involving Linux troubleshooting tools, select True if the statement is true and False if the statement is false. The host command performs DNS lookups.

a)

True

b)

False

33.

For each statement involving Linux troubleshooting tools, select True if the statement is true and False if the statement is false. Netstat shows open and listening ports on a device.

a)

True

b)

False

34.

Which command-line tool is used to display IP address information and, where applicable, DHCP server information?

a)

ipconfig

b)

ping -d

c)

ping

d)

ipconfig /all

35.

You've been assigned to support your company's marketing team at a trade show. While setting up the booth you discover you must make some custom length Ethernet cables. Before connecting the cables, you want to make sure you wired them correctly. What tool should you use to test if your Ethernet cables are wired correctly?

a)

Multimeter

b)

Time domain reflectometer (TDR)

c)

Cable tester

d)

Toner