Mr. and Mrs. Walsh ate dinner in the hotel restaurant. Based on the following charges, calculate the amount charged to Mrs. Walsh's credit card: 2 shrimp cocktails at $12.95 each, 1 prime-rib dinner at $36.75 each, 1 order of Chicken Alfredo at $22.50 each, 2 glasses of iced tea at $2.10 each, and 1 slice of chocolate cake at $6.95 each. The sales tax rate is 6.75%, and Mrs. Walsh included a tip for the server based on 20% of the entire bill, including tax.

Which of the following is a system that focuses on preventing defective products from being created in the first place:

Under hectic conditions, front desk clerks can provide good service by

Opening a restaurant in New York City is more expensive than doing so in a small town in Upstate New York. This is a result of limited

Consumer spending tends to decrease when

The use of technology such as video conferencing, virtual events, and email allows a business to

Which of the following is an internal procedure that many businesses use to control cash:

A restaurant has $8,550.00 in credit card sales for 135 credit card transactions. The following fees are charged for each credit card transaction: $1.27 to the issuing bank, $0.10 to the card association, $0.22 to the acquiring bank, and $0.20 to payment gateway. What percentage of total credit card sales goes toward fees?

Which of these lodging services would most likely be automated using software:

An airline executive wants to know why sales are dropping. They are most likely to need to conduct primary research if

Which of the following types of hospitality and tourism information is most likely to be found in an online database:

Which of the following pieces of data would be most helpful to a restaurant that wants to increase sales:

Which of the following is an example of a way that a company can use descriptive statistics to make business decisions:

Stella works for a cruise line, and she is recommending that the owners add another Alaskan cruise to the yearly schedule. She wants to demonstrate how sales of Alaskan cruises have risen over the past several years. What kind of chart should Stella use to demonstrate this?

A hotel guest gives the front desk clerk a credit card to guarantee payment for a room. The clerk uses a credit authorization service to

Before his project begins, Walker decides that he needs to check in with his project team once a day to see what they have accomplished. Walker is

Which of the following is a primary factor that helps a business determine when it should place another order for a regularly stocked item:

Which of the following quality-management tools helps managers determine which problems need immediate attention:

Which of the following is a disadvantage associated with the addition of a higher-priced product or line to a company's product mix:

What type of promotional method is often effective when dealing with corporate travel departments and meeting planners?

A benefit that online reservations systems have created for properties is the ability to

Lucia's Bistro is struggling to keep up with the dinner rush. The managers decide to offer half-off appetizers from 3-5 p.m. as a way to

The most common form of corruption affecting international trade is

Which of the following investments typically carries moderate risk:

Which of the following is an example of a business using cash-control procedures:

Rita is upset with her employer because she always has to work during important holidays. This is an issue most likely associated with which type of workplace diversity?

Which of the following is a source of secondary data that Angela could use to obtain information about a competitor's promotional activities:

Which of the following is a website that is likely to provide statistical tourism information for a specific destination:

One of the reasons why a chain of hotels might analyze and interpret the marketing information contained in databases is to

Von is a very thorough record keeper. He always carefully files his company's bills, receipts, and cancelled checks because he knows that the company has a responsibility to prove the expenses it lists on its tax return. Von's company bears a

Which of the following company guidelines is concerned with employee safety:

What is an important consideration for many large businesses when they are selecting vendors?

Which of the following is a characteristic of the travel and tourism industry:

Mountain View Steakhouse goes above and beyond to create an excellent dining experience for each of its guests. The steakhouse trains its wait staff to be courteous, respectful, and attentive to customers. Based on this information, delivering outstanding customer service is most likely a __________ of the restaurant.

What characteristic of the hospitality and tourism product is described in the following scenario: If an airline sells 150 of 200 seats on an airplane, the airline cannot inventory the seats until the next flight and sell 250 seats.

When a business negotiates a contract that requires the vendor to arrange for transportation, the business is negotiating the

David checked his luggage with a SkyHigh airline attendant before boarding a plane that was traveling from the Atlanta airport to the Denver airport. When he arrived at the Denver airport, David discovered that his luggage was lost. Who is liable for David's loss?

Which of the following is an example of a capital good:

Marco doesn't like to leave much to chance, so when it comes to investing his money, he knows that he wants something relatively low-risk. He decides to invest in a combination of stocks from different corporations in different industries because it is less risky than investing in just one stock. What type of investment does Marco select?

Angelo calculates the risk of loss, establishes premium rates, and designs policies for his company. His career is in the area of

What type of statistical data would most likely indicate that a product may be outdated?

Before entering a negotiation session with a potential vendor, a business should

An important purpose of checking a business's advertising proofs is to

Every year, a well-known female talk-show host discusses a variety of products that she likes on the “favorite things” episode of her syndicated television show. This is an example of a celebrity engaging in

An important consideration in selecting a customer evangelist for a restaurant is

Tony owns a charter fishing boat business on the Outer Banks of North Carolina. Which of the following websites would you recommend for Tony to place a pay-per-click advertisement:

The American Marketing Association and the Canadian Marketing Association are examples of

Which of the following activities occurs during the planning phase of the website development process:

The Ramada Inn is a sponsor of the annual "Festival of Trees," which raises money for a local women's shelter. This is an example of

The Premier Hotel inserts a coupon offering a midweek special in the local newspaper. What type of promotional activity is the hotel using?

One of the reasons why a chain of hotels might analyze and interpret the marketing information contained in databases is to

What is the first factor that should be considered when developing a travel and tourism package for a specific market segment?

If 12 people buy a certain product once a month, 18 people buy the product twice a month, 15 people buy the product three times a month, 14 people buy the product four times a month, and 11 people buy the product five times a month, what is the mode?

Which of the following is not a behavior of an achievement-oriented person:

The formula that is generally used to measure productivity is

What trait is being demonstrated when employees treat customers with respect and without prejudice?

Which of the following actions are foreign hotel chains taking that most encourages bookings by travel agents in a different country:

A community experiences an increase in food and beverage taxes. How might the tax increase impact the hospitality industry in the community?

One of the advantages to business of collecting primary information is that this type of information is

Money the business owes is known as

What is an advantage to using telephone interviews to collect marketing research?

Calculate the range if 30 customers visit a business two times a month, 45 customers visit the business three times a month, 55 customers visit the business four times a month, and 20 customers visit the business five times a month.

A current issue in the travel and tourism industry that will continue to increase in importance is

If a purchasing specialist and a supplier discuss potential issues and ways to resolve them prior to making a purchase, what are the two parties doing

During fire emergencies, all hotel employees need to

After a party of six has finished the main course at a resort restaurant, the server brings over a tray of pastries and asks which ones they would like for dessert. This is an example of which of the following sales techniques:

A business sponsors the web site for a news agency. This is an example of online

Adobe Illustrator and Corel Painter are examples of

One way to use the concept of digital color is to prepare

Which of the following individuals has the final responsibility for checking an advertising proof:

A news release about a business' establishment of a college scholarship is considered to be ______ news.

Businesses often track marketing-communications activities by monitoring

When you determine that your customer would benefit from better quality goods than she has requested, you should then use the technique of

A hotel restaurant is offering lobster dinners for a special price of $22.99 for one week only. If a table of four orders the dinners and two customers have coupons for a 15% discount on their dinners, calculate the total cost for the table.

Zeke's manager asked him to conduct research on social-media promotional strategies and write a report detailing his recommendations for incorporating these strategies into the company's overall promotional plan. Based on his managers instructions, Zeke should organize the contents of his report in _____ order.

Which of the following statements have been edited properly:

Johnathan feels terrible because he lost his temper and yelled at a customer today. He would love to go home and pig out on junk food to make himself feel better, but since that would be like rewarding himself for bad behavior, he's going to eat a salad for diner instead. Johnathan is practicing

What can you do to prevent identity thieves from getting your personal information?

Which of the following investments typically carries moderate risk:

What component of a computer system is responsible for storing information needed by software applications that are currently in use?

Determining a project's feasibility, developing a statement of work (SoW), creating SMART objectives, and developing a project charter occur during the _____ stage of project management.

The Roadie Car Rental Company charges $15 a day for compact cars, $25 a day for midsize cars, and $45 a day for luxury cars. What pricing strategy is Roadie using?

After a tour operator brainstorms ideas for new tours, the next step is to _____ the ideas.

A resort gift shop keeps an average of 125 yellow T-shirts in stock and sells 750 yellow T-shirts a year. Calculate the stock-turnover.

Fun-Tastic Entertainment owns several amusement parks throughout the Midwestern area of the country. The company is planning to open several water parks within driving distance of its amusement parks. This is an example of a

Which of the following tools allows a business' customers to select content that they would like to receive from the business on the basis of their specific interests:

Effective online tagging involves the use of

Every year, a well-known female talk-show host discusses a variety of products that she likes on the "favorite things" episode of her syndicated television show. This is an example of a celebrity engaging in

Adventure Amusement Park has added links to its web site that allow users to flag and share the web-site content that they like. The users can share the content so it appears in their RSS feeds on web sites such as Digg, StumbleUpon, Facebook, and Newsvine. Others who view the users' RSS feeds may decide to visit the park's web site to obtain more information. What strategy is Adventure Amusement Park using to drive traffic to its web site?

What type of special event might a city zoo hold to promote its new koala-bear exhibit?

Basic torts relating to businesses often involve disputes concerning

The dealers who are authorized by manufacturers' products are the ones who usually are negatively affected by

What is an effective technique for employees to use to extract relevant information from written materials?

Which of the following is an advantage of using the divisional organizational structure:

Megan is a computer sciences specialist looking for a job while the economy is experiencing a recession. She interviews for two jobs: one with a well-respected firm that has been around for 20 years, and another with a firm that in six months will open its doors for the first time. Which of the following is NOT an advantage of taking a job at the new company:

Self-control can help you to enjoy greater professional success by helping you to avoid

What is the "Plan B" for a group trying to reach a consensus?

Interest a business earns from its bank accounts is included in which category of the income statement?

Which of the following would best enable a hotel to access its business guests' ongoing behavior: