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ServiceNow_Grand Text

Total questions: 120

Worksheet time: 3600secs

Name
Class
Date
1.

What is the main goal of ServiceNow’s modernized work experience?

a)

Reduce network usage

b)

Improve collaboration and productivity through digital workflows

c)

Replace operating systems

d)

Provide free hosting

2.

ServiceNow helps eliminate reliance on:


a)

IT support teams

b)

Mobile applications

c)

Manual workflows and emails

d)

Internal APIs

3.

What allows users to search for services and submit requests?

a)

Incident Form

b)

SLA Workflow

c)

Debug Console

d)

Service Catalog

4.

What tool controls the homepage layout and widgets for users?

a)

UI Builder

b)

Service Portal

c)

Flow Designer

d)

Table Builder

5.

Which of the following provides structured knowledge to end users?

a)

Task Table

b)

Record Producer

c)

Knowledge Base

d)

ACL Script

6.

What type of request can a Record Producer initiate?

a)

Only catalog items

b)

Only knowledge base access

c)

Any task record

d)

Client Script testing

7.

What tool allows you to set conditional display logic in forms?

a)

UI Policy

b)

Business Rule

c)

Client Script

d)

Data Policy

8.

Before testing changes in production, they should be validated in:

a)

Scoped Application

b)

Development or QA instance

c)

Service Catalog

d)

Scoped Application

9.

What tool helps administrators visually design forms?

a)

Form Designer

b)

Table Builder

c)

Transform Map

d)

List Layout

10.

What is the main goal of ServiceNow’s modernized work experience?

a)

Reduce network usage

b)

Improve collaboration and productivity through digital workflows

c)

Replace operating systems

d)

Provide free hosting

11.

What user interface element provides users with guided tasks and recommendations?

a)

Service Catalog

b)

Flow Designer

c)

Next Experience UI

d)

App Engine Studio

12.

What is a workspace in ServiceNow?

a)

A personal chat interface

b)

A dedicated experience with data and tools tailored to roles

c)

A virtual server

d)

A background process

13.

What is a major strength of the ServiceNow platform?

a)

Costly licensing

b)

No automation capability

c)

Unified data model and low-code tooling

d)

Limited API support

14.

Which ServiceNow component helps you build apps with minimal coding?

a)

Studio Code Editor

b)

UI Builder

c)

App Engine Studio

d)

Script Debugger

15.

What is the key principle of the Now Platform?

a)

Manual data entry

b)

Code-only customization

c)

One platform for all digital workflows

d)

Fragmented record keeping

16.

What tool provides drag-and-drop automation creation?

a)

Business Rules

b)

Flow Designer

c)

Transform Maps

d)

Script Includes

17.

What is the default data model used by ServiceNow?

a)

Document-based

b)

File-system-based

c)

Relational

d)

Unified Data Model

18.

What allows you to define your app’s scope and access settings?

a)

Application Scope

b)

ACL

c)

Studio Theme

d)

Module Renderer

19.

Which tool is used to add files and components to your app?

a)

App Store

b)

Application Menu

c)

Studio

d)

Script Debugger

20.

What is a module in ServiceNow?

a)

A data entry form

b)

A menu item that opens a specific application file

c)

A plugin

d)

A UI control

21.

To create a custom application, which of the following is required first?

a)

Creating a widget

b)

Activating the base table

c)

Defining an application scope

d)

Building an ACL

22.

What component stores data in ServiceNow?

a)

Script Includes

b)

Workflows

c)

Tables

d)

ACLs

23.

Which field type stores text longer than 255 characters?

a)

Short Text

b)

String

c)

Long Text

d)

Date/Time

24.

What do reference fields do?

a)

Store numerical values

b)

Link records between tables

c)

Execute business rules

d)

Encrypt passwords

25.

What visual tool is used to arrange and edit table fields?

a)

ACL Manager

b)

Record Producer

c)

Table Builder

d)

Data Dictionary

26.

Which tool helps validate and transform imported data?

a)

Update Sets

b)

Transform Maps

c)

Script Includes

d)

UI Policy

27.

What allows users to search for services and submit requests?

a)

Incident Form

b)

Service Catalog

c)

SLA Workflow

d)

Debug Console

28.

What tool controls the homepage layout and widgets for users?

a)

UI Builder

b)

Service Portal

c)

Flow Designer

d)

Table Builder

29.

Which of the following provides structured knowledge to end users?

a)

Task Table

b)

Knowledge Base

c)

Record Producer

d)

ACL Script

30.

What type of request can a Record Producer initiate?

a)

Only catalog items

b)

Only knowledge base access

c)

Any task record

d)

Client Script testing

31.

What does a List Layout allow you to do?

a)

Update ACLs

b)

View and edit multiple records in a tabular format

c)

Define portal themes

d)

Design Service Maps

32.

What tool allows you to set conditional display logic in forms?

a)

UI Policy

b)

Client Script

c)

Business Rule

d)

Data Policy

33.

What feature allows inline editing of records in the list view?

a)

Form Designer

b)

Glide List

c)

List Editor

d)

Data Policy

34.

Which UI element supports guided interaction with tasks?

a)

Walk-up Experience

b)

Agent Workspace

c)

UI Action

d)

Virtual Assistant

35.

What automation tool supports approvals, emails, and record updates?

a)

UI Action

b)

Business Rule

c)

Flow Designer

d)

Table Builder

36.

✅ Module 7: Package Enhancements for Testing What is used to migrate changes between instances?

a)

ACL

b)

Transform Maps

c)

Update Sets

d)

Flow Designers

37.

Which tool supports building automated test cases?

a)

Script Include

b)

Automated Test Framework (ATF)

c)

ACL Editor

d)

Knowledge Base

38.

What do you need to track the versions of an application?

a)

Plugin Installer

b)

Application Repository

c)

ATF Launcher

d)

Script Executor

39.

How do you capture changes to tables, fields, and scripts?

a)

Debug Console

b)

Update Sets

c)

Application Menu

d)

ACL Tracker

40.

MCQs 101–135 What tool helps administrators visually design forms?

a)

Form Designer

b)

Table Builder

c)

List Layout

d)

Transform Map

41.

Which ServiceNow tool allows application development with little to no code?

a)

App Engine Studio

b)

Script Include

c)

Service Mapping

d)

Virtual Agent

42.

What is a key benefit of using Scoped Applications?

a)

They allow public access to the platform

b)

They isolate application components

c)

They disable security roles

d)

They increase database size

43.

What module allows users to submit incidents and requests?

a)

Knowledge Base

b)

Service Catalog

c)

Reports

d)

SLA Manager

44.

Which record type stores user-submitted forms?

a)

Incident

b)

Task

c)

Record Producer

d)

Form View

45.

Which scripting tool runs before a record is saved to the database?

a)

UI Policy

b)

Client Script

c)

Business Rule

d)

UI Action

46.

How can users personalize the layout of their list view?

a)

By modifying UI Policies

b)

Using List Layout

c)

Changing ACLs

d)

Using Form Designer

47.

Where are service requests typically submitted by end users?

a)

Incident Form

b)

Virtual Agent

c)

Service Portal

d)

Platform Console

48.

Which component allows condition-based field control without scripting?

a)

Script Include

b)

Business Rule

c)

UI Policy

d)

Client Script

49.

What can administrators use to schedule routine jobs in ServiceNow?

a)

Flow Designer

b)

Scheduled Jobs

c)

Virtual Agent

d)

Update Sets

50.

Which ServiceNow tool is used to edit the layout of form sections?

a)

ACL Editor

b)

Table Builder

c)

Form Designer

d)

Field Mapper

51.
What helps migrate configuration items across instances
a)
Service Catalog
b)
Update Sets
c)
Transform Maps
d)
Workflows
52.
What allows form fields to change behavior without scripting
a)
UI Policy
b)
Script Include
c)
ACL
d)
Business Rule
53.
Which tool allows execution of JavaScript on form events in the browser
a)
Script Include
b)
UI Policy
c)
Client Script
d)
Data Policy
54.
What ensures users have correct permissions in ServiceNow
a)
Tables
b)
Record Producers
c)
Roles and ACLs
d)
Schedules
55.
What table type is typically extended for task-based records
a)
cmdb_ci
b)
sc_request
c)
sys_user
d)
task
56.
Which field type links records between tables
a)
String
b)
Reference
c)
Choice
d)
True/False
57.
Where can you track progress on change requests, incidents, and tasks
a)
Agent Workspace
b)
Home Page
c)
Service Catalog
d)
Studio
58.
How do you test automation without user interaction
a)
Using Flow Designer
b)
Using ATF
c)
Creating Records
d)
Submitting Surveys
59.
What platform feature supports guided user experiences with minimal clicks
a)
UI Builder
b)
Next Experience UI
c)
List Control
d)
Studio Tabs
60.
What enables developers to create reusable server-side functions
a)
Client Scripts
b)
Script Includes
c)
UI Policies
d)
ACLs
61.
What makes fields read-only or hidden based on conditions
a)
UI Policy
b)
Table Control
c)
Access Role
d)
Field Label
62.
What scripting tool allows database-level automation in ServiceNow
a)
Client Script
b)
Script Include
c)
Flow Designer
d)
Business Rule
63.
Where can developers add logic to catalog item workflows
a)
Record Producer
b)
Scripted Catalog Task
c)
Knowledge Base
d)
ACL Table
64.
Which editor is used to manage application files in scoped apps
a)
Workflow Editor
b)
Studio
c)
App Engine Portal
d)
Theme Manager
65.
What is a use case for Scheduled Jobs
a)
Writing ACLs
b)
Creating catalog items
c)
Sending daily email reports
d)
Managing form views
66.
Which page allows configuration of system-wide branding
a)
Portal Page
b)
Theme Settings
c)
System Properties
d)
Branding Editor
67.
What tool is used to customize data collection forms
a)
Table Layout
b)
Record Mapper
c)
Form Designer
d)
ACL Viewer
68.
Which scripting language is used in ServiceNow
a)
Java
b)
Python
c)
Ruby
d)
JavaScript
69.
What allows multiple conditions to be evaluated for workflow branching
a)
If Statement
b)
Flow Condition
c)
Decision Table
d)
Approval Rule
70.
What table stores individual tasks in ServiceNow
a)
sys_task
b)
task
c)
task_record
d)
user_task
71.
What should you do before applying an Update Set in production
a)
Merge ACLs
b)
Test in a development or QA instance
c)
Export as PDF
d)
Disable the portal
72.
What tool is used to create scoped applications visually
a)
Flow Designer
b)
App Engine Studio
c)
Script Debugger
d)
Portal Editor
73.
What helps reduce manual ticket creation through automation
a)
Table Cloning
b)
Script Include
c)
Flow Designer
d)
UI Action
74.
Where do you define roles that control access to records and applications
a)
Role Editor
b)
Studio
c)
Access Control Rules
d)
Flow Permissions
75.
What tool helps define logical conditions for form behavior
a)
UI Policy
b)
ACL
c)
Form Designer
d)
Scheduled Job
76.

Which tool can visually represent record updates and automation

a)
Flow Designer
b)
Script Debugger
c)
Business Rule
d)
Script Include
77.

Which ServiceNow record type represents a predefined user request

a)
Task
b)
Record Producer
c)
Incident
d)
Request Item
78.

What is the use of a reference field

a)
To store formulas
b)
To connect to a different table
c)
To encrypt a field
d)
To create a new role
79.
Which table is commonly extended for task records
a)
task
b)
sys_user
c)
cmdb_ci
d)
sc_req_item
80.
What ServiceNow component is used for testing application behavior
a)
ACL Manager
b)
Transform Maps
c)
Automated Test Framework
d)
Virtual Agent
81.
What type of component can migrate changes between instances
a)
Transform Map
b)
Update Set
c)
Service Catalog
d)
Widget
82.
What are scripts used on client-side to validate user input called
a)
Business Rules
b)
Script Includes
c)
Client Scripts
d)
ACLs
83.
Which tool provides a workspace tailored to different user roles
a)
Agent Workspace
b)
Script Debugger
c)
Flow Designer
d)
UI Builder
84.
How can you trigger automatic notifications in workflows
a)
Form Layout
b)
Script Include
c)
Flow Designer
d)
Portal Widget
85.
Which tool allows visual form layout editing
a)
Form Designer
b)
Flow Designer
c)
ACL Editor
d)
Script Include
86.

What is the purpose of the Table Builder

a)
To manage user permissions
b)
To create and edit tables
c)
To define catalog item steps
d)
To style UI pages
87.

What provides a low-code environment for building applications

a)
App Engine Studio
b)
Script Debugger
c)
Portal Designer
d)
Workflow Editor
88.

How do you control field-level permissions

a)
UI Policies
b)
Roles
c)
Access Control Rules (ACLs)
d)
Form Sections
89.

What is the purpose of Application Scope

a)
To group catalog items
b)
To secure and isolate app components
c)
To launch the mobile app
d)
To debug scripts
90.

Which tool is used to link records in a many-to-many relationship

a)
Junction Table
b)
ACL
c)
UI Action
d)
Agent Workspace
91.

What do Update Sets capture

a)
Table structures only
b)
All server logs
c)
Configuration changes made in a dev instance
d)
Email templates
92.

How can you personalize a list layout

a)
List Control > Personalize List
b)
System Properties > List Settings
c)
Flow Designer > Layout
d)
Agent Workspace Settings
93.

Which component lets you call server-side code from client scripts

a)
UI Policy
b)
GlideAjax
c)
Form Designer
d)
Scripted REST API
94.

What is the function of a Business Rule

a)
Adds client-side form logic
b)
Controls table security
c)
Executes logic during record operations
d)
Renders portal themes
95.

What is the purpose of a Knowledge Article

a)
To run workflows
b)
To display user dashboards
c)
To share information with end-users
d)
To host update sets
96.

Where do you define approval flows

a)
ACL Editor
b)
Approval Rule Table
c)
Flow Designer
d)
Form Layout
97.

What lets users perform self-service tasks from a branded portal

a)
Knowledge Base
b)
Service Catalog
c)
Service Portal
d)
Table Builder
98.

What tool allows user interaction with AI-powered chat

a)
Virtual Agent
b)
Record Producer
c)
Script Include
d)
Flow Launcher
99.

What is the benefit of using a scoped application

a)
Easy access from all users
b)
Faster performance
c)
Secure and modular development
d)
Unlimited plugin access
100.

What determines which users can access specific platform features

a)
Roles
b)
Tables
c)
Forms
d)
Field Maps
101.

Which automation tool provides visual flow diagrams

a)
UI Policy
b)
Form Designer
c)
Flow Designer
d)
Script Debugger
102.

How are application components grouped in Studio

a)
By field type
b)
By user role
c)
By application scope
d)
By data size
103.

What tool allows access control without scripting

a)
Table ACL
b)
UI Policy
c)
Script Include
d)
Flow Step
104.

What is the use of the GlideForm API

a)
Update table records on the server
b)
Control form elements on the client
c)
Create roles
d)
Schedule jobs
105.

How do you validate user input before a form is submitted

a)
onChange Client Script
b)
UI Policy
c)
onSubmit Client Script
d)
Business Rule
106.

Which of the following supports record creation without form input

a)
Record Producer
b)
Incident
c)
Flow Template
d)
List Control
107.

What type of script is ideal for reusable server-side logic

a)
Client Script
b)
UI Script
c)
Script Include
d)
Business Rule
108.

What is a common use case for using ATF (Automated Test Framework)

a)
Creating catalog items
b)
Monitoring user sessions
c)
Automating functional testing
d)
Developing widgets
109.

What is the benefit of using App Engine Studio

a)
Server logging
b)
Monitoring application load time
c)
Low-code/no-code app development
d)
System restore
110.

What scripting tool is used for UI-specific logic

a)
GlideRecord
b)
Business Rule
c)
Client Script
d)
Script Include
111.

What does the Flow Designer’s trigger do

a)
Sort records
b)
Identify when to start a flow
c)
Assign records
d)
Backup user data
112.

Where can you define mandatory fields on a form

a)
Flow Step
b)
Script Include
c)
UI Policy
d)
ACL Rule
113.

How can you limit access to a specific field

a)
Client Script
b)
UI Policy
c)
Field ACL
d)
Flow Branch
114.

What does an Update Set include

a)
Platform upgrade files
b)
Code-only changes
c)
Configuration records
d)
Service Catalog prices
115.

What ensures users only see data they’re allowed to

a)
ACLs
b)
Table Layout
c)
UI Policies
d)
List Controls
116.

What allows developers to manage app structure in Studio

a)
Script Debugger
b)
Application Explorer
c)
Knowledge Base
d)
Flow Map
117.

What is the use of Reference Qualifiers

a)
Customize list sorting
b)
Filter field reference values
c)
Create audit logs
d)
Modify form themes
118.

What does the sys_user table store

a)
Field logs
b)
User accounts and attributes
c)
Scheduled job data
d)
Portal announcements
119.

What is a record producer commonly used for

a)
Producing reports
b)
Creating catalog items
c)
Generating records via a form
d)
Assigning incident tasks
120.

What does the GlideRecord API allow

a)
Running flows
b)
Modifying database records
c)
Creating widgets
d)
Editing portal themes

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