WorksheetsREVIEW FOR CBTQM
Total questions: 40
Worksheet time: 20mins
Name
Class
Date
1.
1. What is the primary purpose of a Cause and Effect (Fishbone) Diagram?
a)
A. To monitor process stability over time
b)
B. To identify root causes of a problem
c)
C. To collect numerical data
d)
D. To show process flow steps
2.
2. According to the Pareto Principle, what percentage of problems typically come from what percentage of causes?
a)
A. 70% of problems come from 30% of causes
b)
B. 90% of problems come from 10% of causes
c)
C. 60% of problems come from 40% of causes
d)
D. 80% of problems come from 20% of causes
3.
3. Which TQM tool is also known as a Data Collection Sheet or Tally Chart?
a)
A. Scatter Diagram
b)
B. Control Chart
c)
C. Checksheet
d)
D. Histogram
4.
4. What is the main function of a Histogram in quality management?
a)
A. To track process variation over time
b)
B. To display frequency distribution of grouped data
c)
C. To identify relationships between variables
d)
D. To map process flow
5.
5. Who developed Control Charts according to the text?
a)
A. Shewhart and Deming
b)
B. Pareto and Ishikawa
c)
C. Juran and Crosby
d)
D. Taylor and Fayol
6.
6. What is a key limitation of Scatter Diagrams?
a)
A. They require too much data
b)
B. They cannot show negative correlations
c)
C. They cannot prove causation
d)
D. They only work with numerical data
7.
7. What are the common categories used in a Cause and Effect Diagram?
a)
A. People, Process, Product, Price
b)
B. Method, Material, Machine, Manpower
c)
C. Time, Cost, Quality, Scope
d)
D. Input, Output, Control, Mechanism
8.
8. What is the primary purpose of Flow Charts in TQM?
a)
A. To analyze statistical data
b)
B. To track process variations
c)
C. To visualize process flow and identify bottlenecks
d)
D. To calculate process efficiency
9.
9. When using Control Charts, what indicates that a process needs corrective action?
a)
A. When data points are centered
b)
B. When points cross control limits
c)
C. When points show normal variation
d)
D. When points are evenly distributed
10.
10. What is the first step in applying quality planning tools?
a)
A. Choose appropriate tools
b)
B. Collect data
c)
C. Analyze results
d)
D. Identify the problem clearly
11.
11. How are Pareto Charts typically organized?
a)
A. By chronological order
b)
B. By alphabetical order
c)
C. From highest to lowest frequency
d)
D. By process step sequence
12.
12. What type of data volume is most effective for Histogram analysis?
a)
A. Small data sets
b)
B. Medium data sets
c)
C. Large data sets
d)
D. Single data points
13.
13. What is the main benefit of using Checksheets?
a)
A. They provide statistical analysis
b)
B. They ensure consistent data collection
c)
C. They predict future trends
d)
D. They calculate process capability
14.
14. In a Scatter Diagram, what does the pattern of points indicate?
a)
A. Process control
b)
B. Time sequence
c)
C. Correlation strength
d)
D. Data accuracy
15.
15. What is the main purpose of Control Limits in Control Charts?
a)
A. To set production targets
b)
B. To indicate process instability
c)
C. To measure quality costs
d)
D. To establish budgets
16.
16. What distinguishes Flow Charts from other TQM tools?
a)
A. They are purely visual representations
b)
B. They only use numerical data
c)
C. They require statistical analysis
d)
D. They focus on cause and effect
17.
17. How should TQM tools be selected for use?
a)
A. Based on tool availability
b)
B. Based on cost considerations
c)
C. Based on problem nature and data
d)
D. Based on team preference
18.
18. What is the main advantage of using multiple TQM tools together?
a)
A. Reduced analysis time
b)
B. Lower implementation costs
c)
C. Comprehensive problem analysis
d)
D. Simplified reporting
19.
19. What type of decisions do TQM tools support?
a)
A. Marketing decisions
b)
B. Financial decisions
c)
C. Fact-based decisions
d)
D. Personnel decisions
20.
20. What forms the "spine" in a Cause and Effect Diagram?
a)
A. Solution strategies
b)
B. Major causes
c)
C. Minor effects
d)
D. Process steps
21.
1. What is the primary purpose of the 5S system?
a)
A. To increase employee wages
b)
B. To reduce costs, control inventory, and improve workplace safety
c)
C. To implement new technology systems
d)
D. To increase production quotas
22.
2. Which benefit of the 5S system directly relates to employee protection?
a)
A. Improved profitability
b)
B. Better service delivery
c)
C. Safer workplace conditions
d)
D. More efficient workforce
23.
3. The first 'S' stands for Sort. What does this step primarily involve?
a)
A. Organizing items by color
b)
B. Creating new storage spaces
c)
C. Removing unnecessary items from the work area
d)
D. Sorting items by size
24.
4. What is the Signboard Strategy associated with?
a)
A. Sort
b)
B. Set in Order
c)
C. Shine
d)
D. Standardize
25.
5. Which of the following is a component of the Painting Strategy?
a)
A. Painting walls different colors
b)
B. Marking walkways and operation areas
c)
C. Creating artistic workplace designs
d)
D. Painting equipment for identification
26.
6. The third 'S' (Shine) emphasizes:
a)
A. Installing better lighting
b)
B. Regular cleaning of tools and work areas
c)
C. Polishing surfaces until they gleam
d)
D. Replacing old equipment
27.
7. What is the main focus of the Standardize step?
a)
A. Creating new rules
b)
B. Making cleaning and control activities routine
c)
C. Implementing new technologies
d)
D. Changing workplace procedures
28.
8. How does the 5S system contribute to service quality?
a)
A. By hiring more service personnel
b)
B. By increasing working hours
c)
C. By allowing more time for exceptional service
d)
D. By reducing service options
29.
9. The final 'S' (Sustain) emphasizes:
a)
A. Short-term goals
b)
B. Temporary improvements
c)
C. One-time changes
d)
D. Long-term improvement maintenance
30.
10. Which strategy involves using divider lines and tiger marks?
a)
A. The Sorting Strategy
b)
B. The Painting Strategy
c)
C. The Shine Strategy
d)
D. The Sustain Strategy
31.
11. How does Sort contribute to workplace efficiency?
a)
A. By increasing inventory
b)
B. By ensuring tools and materials are well managed
c)
C. By adding more storage space
d)
D. By purchasing new equipment
32.
12. What aspect of workforce improvement does the 5S system address?
a)
A. Employee compensation
b)
B. Work schedule flexibility
c)
C. Standard procedures for key tasks
d)
D. Team building activities
33.
13. The Set in Order step primarily focuses on:
a)
A. Random placement of items
b)
B. Temporary storage solutions
c)
C. Efficient arrangement with clear indicators
d)
D. Disposal of materials
34.
14. Which benefit directly impacts the company's bottom line?
a)
A. Saving labor hours and resources
b)
B. Enhanced employee satisfaction
c)
C. Improved team communication
d)
D. Better customer feedback
35.
15. In the context of Standardize, what is emphasized about employee responsibilities?
a)
A. Rotating job duties
b)
B. Clear knowledge of maintenance standards
c)
C. Flexible work hours
d)
D. Independent decision-making
36.
16. What is a key outcome of implementing the Shine step?
a)
A. Increased production speed
b)
B. Better employee morale
c)
C. Maintained workplace tidiness and efficiency
d)
D. Higher customer satisfaction
37.
17. The 5S system originated in which country?
a)
A. United States
b)
B. Germany
c)
C. China
d)
D. Japan
38.
18. How does Set in Order improve workplace organization?
a)
A. By removing all items
b)
B. By clearly indicating item locations and quantities
c)
C. By implementing new technology
d)
D. By reducing workforce
39.
19. What is a primary goal of the Sustain step?
a)
A. One-time cleaning
b)
B. Temporary organization
c)
C. Consistent standards review
d)
D. Rapid changes
40.
20. Which statement best describes the overall impact of the 5S system?
a)
A. It focuses solely on cleanliness
b)
B. It only improves safety conditions
c)
C. It reduces waste and improves work environments
d)
D. It only affects inventory management
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