WorksheetsSIA end of course
Total questions: 45
Worksheet time: 34mins
What does SIA stand for?
Security International Agency
Secure Industry Authority
Security Industry Authority
Special Intelligence Agency
What is the purpose of the SIA license?
To allow staff to work abroad
To regulate the private security industry
To work for the government
To carry weapons legally
How long is an SIA license valid?
1 year
2 years
3 years
5 years
Who is responsible for applying for your SIA license?
The college
The police
The SIA
You
Working without a valid SIA license is
A civil offense
A warning offense
Acceptable if short-staffed
A criminal offense
Which legislation deals with anti-discrimination in the UK?
Equality Act 2010
Civil Rights Act
Human Rights Act
Discrimination Law 2000
Which of these is NOT a role of the SIA?
Set industry standards
Revoke licenses
Investigate serious crimes
Issue licenses
What is a “front-line” license for?
Public-facing roles
Control room duties only
Managerial positions
Armed roles only
What document must you carry when working as a security officer?
Passport
Driving license
Utility bill
SIA license
What law protects personal data?
Freedom of Information Act
Data Protection Act
Civil Rights Act
Public Information Act
Who can search a person without consent?
Security Officer
Door Supervisor
CCTV Operator
Police Officer
What should you do if a member of the public asks to see CCTV footage?
Show them
Ignore them
Delete the footage
Tell them to contact the data controller
Under what condition can you perform a citizen’s arrest?
If someone is committing an indictable offense
If you suspect theft
If someone refuses to leave
If someone is being rude
What is the first step in managing conflict?
Physical restraint
Call police
Record it on your phone
Calm verbal communication
What is “active listening”?
Listening while moving
Listening and responding appropriately
Listening passively
Agreeing with everything
Open body language includes
Facing the person, arms relaxed
Crossed arms
Looking away
Hands in pockets
What is the goal of de-escalation?
Arrest quickly
Win the argument
Avoid physical confrontation
Punish the offender
What should you NOT do when dealing with an aggressive person?
Speak calmly
Call for support
Keep safe distance
Use threats
What does “duty of care” mean?
You must protect yourself only
You must protect property
Legal obligation to protect others from harm
Duty to always call police
What should you do after using physical intervention?
Say nothing
Call your friend
Complete an incident report
Ignore it
When should you use physical intervention?
When annoyed
As a last resort
As a first option
To show control
What is the correct order in the conflict management model?
Escalate – Act – Assess
Assess – Act – Escalate
Communicate – Act – Ignore
Assess – Communicate – Act
Why is it important to remain neutral during a conflict?
To avoid being blamed
To protect yourself legally
To end it faster
So you look professional
Eye contact during conversation should be:
Aggressive
Avoided
Intermittent and respectful
Constant
What does “trigger behaviour” refer to?
A weapon
CCTV malfunction
Normal mood
Factors that cause escalation
What is the most important factor when defusing a situation?
Strength
Communication
Speed
Loudness
If someone is shouting at you, the best response is to
Walk away angrily
Laugh
Stay calm and speak clearly
Shout louder
What is the primary purpose of reporting incidents?
Keep a record for accountability
Blame others
Avoid trouble
Pass time
What is the emergency number for police/fire/ambulance in the UK?
112
911
101
999
What should you do if you find a fire?
Panic
Ignore it
Run away silently
Raise the alarm
Who is responsible for your PPE?
Police
You
Fire warden
The Employer
What is a fire assembly point?
Break room
Safe area to gather in evacuation
Where emergency services gather
Where fire starts
What is the role of a first aider?
Replace medical staff
Call 111
Administer drugs
Provide initial emergency care
Which of these is a hazard?
Wet floor
Fire extinguisher
CCTV
SIA badge
What is a risk assessment?
Legal advice
Process of identifying dangers
Judging people
A security license
What does PPE stand for?
Police Protection Enforcement
Personal Protection Equipment
Private Property Enforcement
Public Personnel Entry
In an emergency evacuation, you should
Collect belongings
Use lift
Wait for manager
Follow evacuation procedure
A security operative should always be
Professional and courteous
Aggressive
Intimidating
Distant
When should you start writing an incident report?
End of the month
Immediately after the incident
When you get home
When supervisor reminds you
Who is responsible for health and safety at work?
Health department
Only the manager
Everyone
Fire service
What should you do if you're unsure about your duties?
Ask your supervisor
Guess
Ask a colleague
Do nothing
What is confidentiality?
Telling stories
Reporting crimes
Not sharing private information
Logging CCTV footage
What does lone working mean?
Working in a team
Working with CCTV
Working without equipment
Working alone
What makes a good security operative?
Physically intimidating
Discreet, alert, and respectful
Rude and loud
Quick to use force
What should you do if you feel unsafe while working alone?
Do nothing
Contact your control room or supervisor
Leave work without notice
Call a friend
