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CHCINM002 MEET COMMUNITY INFORMATION NEEDS - no.2

Total questions: 10

Worksheet time: 7mins

Name
Class
Date
1.

Target groups for newborn health issues are?

a)

Community aged care

b)

Nursing mothers

c)

Teenage Support groups

d)

Mothers groups

2.

Once the target group have been identified within the community, the following points need to be considered in seeking further information.

a)

Values of the group

b)

Holidays required

c)

Existing facilities and services

d)

Needs of current and new users

3.

Identifying a group's or individual's characteristics and needs can be established by forming a series of questions to either research or ask directly. Which would be appropriate questions?

a)

What are the current services

b)

Who attends the services

c)

What types of coffee do they require?

d)

What do they need from you?

4.

Examples of formal communication

a)

text

b)

Business email

c)

Face to face meetings

d)

Webinars

5.

Informal Communication is?

a)

Formal meeting

b)

email

c)

Social Media

d)

Nesletters

6.

Common methods for collecting information include:

a)

observations

b)

social media

c)

phone contact

d)

local news

7.

Generally, it is best practice to use resources that are less than? years old

a)

5

b)

15

c)

20

d)

10

8.

Information and resources that are provided to all stakeholders must be ?

a)

current

b)

dated

c)

accurate

d)

right for the user

9.

When information is redundant, it may need to be archived. Archiving is when inactive information must still be kept stored for a certain period. Information that is archived includes:

a)

birthday cards

b)

legal documents

c)

Client photos

d)

pamphlets

10.

Information management systems should include policies to support how information is?

a)

filed

b)

archived

c)

displayed

d)

printed