WorksheetsManagement and Organizations Quiz
Total questions: 127
Worksheet time: 3hrs 39mins
A great manager makes work more enjoyable and productive.
TRUE
FALSE
Managers play an important role in addressing the various challenges faced by organizations today.
TRUE
FALSE
Today's managers are just as likely to be women as men.
TRUE
FALSE
A manager must coordinate and supervise the work of other people so that organizational goals can be achieved.
TRUE
FALSE
A manager's job is related to personal achievements.
TRUE
FALSE
In traditionally structured organizations, managers can be classified as first line managers, middle managers or top managers.
TRUE
FALSE
Middle managers are responsible for making decisions throughout the organization and setting plans and goals that affect the entire organization.
TRUE
FALSE
Efficiency refers to obtaining the greatest output from the least amount of input.
TRUE
FALSE
Efficiency is described as 'doing things right.'
TRUE
FALSE
The four modern management functions are planning, organizing, leading, and controlling.
TRUE
FALSE
Determining who reports to whom is part of the control function of management.
TRUE
FALSE
Directing and motivating are part of the control function of management.
TRUE
FALSE
When a manager performs the control function of management, he must monitor and evaluate performance.
TRUE
FALSE
Figure character, leader, and liaison are all interpersonal management roles according to Mintzberg.
TRUE
FALSE
The disorder handler is one of Mintzberg's interpersonal roles.
TRUE
FALSE
According to Robert L. Katz, managers need to have technical, people, and conceptual skills.
TRUE
FALSE
Technical skills become less important as a manager moves to higher levels of management.
TRUE
FALSE
Conceptual skills are less important for top managers.
TRUE
FALSE
In order for organizations to survive successfully, managers must create an organization that is responsive to customers.
TRUE
FALSE
Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives, but have not yet become widely used tools in the workplace.
TRUE
FALSE
Innovation is limited to high-tech and other technologically sophisticated organizations.
TRUE
FALSE
Management is universally needed in all organizations.
TRUE
FALSE
Part of a manager's job, especially at lower organizational levels, may involve duties that are often more clerical than managerial.
TRUE
FALSE
Which of the following statements about managers in today's world is correct?
Their age range is limited to between 30 and 65 years.
They are only found in large corporations.
They can be found exclusively in for-profit organizations.
The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.
An individual who works with and through other people by coordinating their work activities in order to achieve organizational goals is a (a) .
Supervisor is another name for which of the following?
team leader
middle manager
first-line manager
top manager
A (a) is an example of a first-line manager.
Managers with titles such as regional manager, project leader, or division manager are (a) .
(a) are responsible for making decisions throughout the organization and establishing plans and goals that affect the entire organization.
(a) have titles such as executive vice president, chief executive officer, and chief executive officer.
(a) involves ensuring that work activities are completed efficiently and effectively by the people responsible for performing them.
Which of the following is an example of an efficient production technique?
reducing inventory levels
increasing the amount of time to produce products
increasing product rejection rates
meeting rigorous customer demand
The waste of resources is considered an example of (a) .
An automobile manufacturer increased the total number of cars produced by keeping the production cost the same. The manufacturer ________.
Effectiveness is related to ________.
Since ________ deals with the means of completing tasks, ________ is are concerned with the goals or achievement of organizational objectives.
In successful organizations, ________.
Henri Fayol, in the early part of the twentieth century, proposed all Managers perform (a) functions.
Today, basic management functions include ________.
Establishing strategies to achieve organizational goals is part of (a) function.
Organizing involves ________.
A manager who resolves conflict between members of an organization is doing what of the following functions?
(a)
Motivating subordinates is primarily associated with the management function of (a) .
The process of monitoring, comparing, and correcting is called (a) .
(a) developed a categorization scheme for defining what managers do, consists of 10 different, but very interconnected roles.
According to Mintzberg's leadership roles, (a) roles are those that involve people and other duties that are ceremonial and symbolic in nature.
The roles of (a) include collecting, receiving, and disseminating information, according to Mintzberg's leadership roles.
Which of the following is an example of an informational role according to Mintzberg?
(a)
Which of the following is not an example of an interpersonal role according to Mintzberg?
(a)
Which of the following is an example of a decisive role according to Mintzberg?
(a)
The (a) role (as defined by Mintzberg) is more important for lower-level managers than it is for middle or top-level managers.
Robert L. Katz suggested ________.
Katz suggested that managers need ________ skills.
Technical skills include ________.
Which of the following skills tends to be more important for first-line managers than they manage the employees who produce the organization's product?
(a)
Understanding building codes would be considered a (a) skill for a building contractor.
Which of the following skills involves the ability to work well with others?
(a)
Which of the following is true regarding the three management skills?
Managers with good (a) know how to communicate, motivate, and lead the best of their people.
Conceptual skills include ________.
Increased employee accountability is usually caused by ________.
increased digitalization
increased emphasis on organizational ethics
security threats to the organization
concern about discrimination
Which of the following is true regarding the manager's job in relation to customers?
Today, the majority of employees in developed countries work in product sectors.
Managers have not yet recognized the importance of ensuring consistent high quality customer services.
Managers must create a customer-responsive organization to survive successfully in today's environment.
Employees play an insignificant role in providing quality customer service.
Social media is a communication tool that should not be used for ________.
publish one-way messages from managers to employees
connect with customers
manages human resources
tap into innovation and talent
From a business perspective, the ability of a company to achieve its business goals and to increase shareholder value in the long term by integrating economic, environmental and social opportunities in its business strategies is known as ________.
accountability
universality
equality
sustainability
Which of the following is true regarding the changes that the manager's job is undergoing?
Managers who practice sustainability integrate economic, environmental, and social opportunities in business strategy.
Digitalization hardly affects the manager's responsibilities.
According to managers, employees contribute the least to the success of a customer service organization.
Innovative efforts are extremely important for managers serving in high-tech organizations.
Management is needed in all types and sizes of organizations, in general organizational levels and in all areas of organizational work and in all organizations, no matter where they are located are found. This principle is known as ________.
impartiality of management
neutrality in management
universality of management
reality of management
The universality of management means that ________.
all managers in all organizations perform the four functions of management
all managers in all organizations perform the same amount of managerial tasks functions
all managers in all organizations perform management functions in similar ways
any manager can work in any organization and perform any management function
Which of the following types of management positions most likely involves priestly duties?
supervisor
regional manager
project leader
president
Which of the following is one of the challenges of management?
enjoy relatively easy work
supporting, coaching and nurturing others
have little impact on the organization's results
have to deal with different personalities
Which of the following is one of the benefits of being a manager?
working with limited resources
gaining recognition within the organization
motivating workers in chaotic situations
performing duties that are more official than managerial
Engineers should be informed that, (a) are the people they direct activities of others in an organization.
Your training materials should explain that a manager's job focuses on ________.
Engineers should be informed that supervisors may often be referred to as ________.
After the merger, management then makes a deliberate deployment of people to achieve specific goals. Such an arrangement constitutes a(n) (a) .
Kelly is ________.
Ben and Dan are (a) .
McKenna is (a) .
Kelly, Ben, Dan, and McKenna are part of an organization that has ________.
Brenda's ability to complete activities efficiently and effectively with and through other people is known as (a) .
Brenda's ability to produce the same amount of product with fewer personnel is a reflection of her (a) .
The fact that Brenda completes her projects is an indication of her (a) as manager.
If Brenda accomplishes her projects with high-quality results, but takes longer time than other managers in the process, as a manager is ________.
When he decides how many units of output his employees should produce, he performs which of the following management functions?
(a)
When he checks the amount of output that the employees have completed and number of units that are rejected, he performs which of the following management functions?
(a)
When he tells employees that he is confident they can meet the schedule because they are good and qualified employees, he performs which of the following management functions?
(a)
When Michael meets with Betty and Joyce to discuss a complaint filed by one of the employees in the production department, he is looking for which of the following managers skills?
(a)
When Michael manages the employees who produce the product, he uses his ________.
Michael's search for new technologies that can be used in production processes is an example of which type of skills management?
(a)
Which of the following is true of Adam before his promotion?
His technical skills are of the highest priority.
His conceptual skills are of the highest priority.
He should not possess any human skills.
He does not have to have any empirical skills
Which of the following is true of Adam after his promotion?
His empirical skills will be most important.
The importance of his technical skills is about to diminish.
His conceptual skills will take priority.
The importance of his people skills should be reduced.
Which of the following is true of Ethan?
He should be very sound in his technical skills.
Can manage with limited financial skills.
Conceptual skills are the most important skills that Ethan requires.
He should not possess any human skills.
In the symbolic view of management, managers are seen as directly responsible for the success or failure of an organization.
The view of managers as omnipotent is consistent with the stereotypical image of the executive branch for business activity that can overcome any obstacle in the execution of the goals of the organization.
The symbolic view of management influence is useful in explaining high turnover among sports coaches, who can be considered "managers" of their teams.
Conditions of economic inequality illustrate how social attitudes can limit managers' decisions and actions.
The dynamic environment is characterized by the absence of new competitors, few technological advances by current competitors and little activity by pressure groups to influence the organization.
Environmental uncertainty considers the number of components in the organization the environment and the degree of knowledge the organization has about those components.
A dynamic and simple environment is characterized by the highest level of ecological uncertainty.
Competitors and employees of the organization are considered stakeholders which are affected by the organization's decisions and actions.
Managers of high-performing companies tend to consider the interests of the majority profitable stakeholder groups while making decisions.
Strong cultures have a greater impact on employees than weak cultures.
The shared aspect of culture implies that all employees in an organization they approve of the culture.
In strong organizational cultures, employees have little knowledge of the company history or heroes, what matters is the current performance.
Organizations help employees adapt to the culture through socialization.
Company rituals are repeated sequences of activities that express and strengthening the core values of an organization.
In a "ready-to-fire" culture, managers take action and then analyze what happened.
In order to develop an innovative organizational culture, managers must minimize ambiguity and uncertainty and discourage risk-taking.
Giving discretion to employees who contact services to make day-to-day work-related decisions activities are crucial to creating a customer-responsive culture.
Organizations that emphasize spirituality in the workplace focus on the individual development.
Spiritual organizations tend to be intolerant of employees who make mistakes.
Organizations that subscribe to workplace spirituality emphasize the importance of employees who control their expressions and emotions.
A valid criticism of workplace spirituality is that secular institutions, especially businesses, they have no right to impose spiritual values on employees, if that means spirituality bringing religion into the workplace.
Which of the following represents the two views of the influence of management on success or failure of the organization?
omnipotent and symbolic
omnipotent and reflexive
symbolic and interactive
reflective and interactive
The current dominant assumption in management theory suggests that ________.
the success or failure of the organization is due to external forces beyond managers control
Managerial roles are increasingly becoming peripheral and staff are managing their own areas of expertise
managers are directly responsible for the success or failure of the organization
managers cannot significantly influence the performance of the organization because they limited by the abilities of their employees
The omnipotent view of management states that ________.
Managerial roles are peripheral and staff manage their own areas of the business
managers are directly responsible for the success or failure of the organization
managers should allow employees to participate in decision-making
managers have little or no responsibility for the success of the organization or failure
Which of the following is most accurately reflected by the symbolic view management?
Managers are directly responsible for the success or failure of the organization.
Managers should ensure that every obstacle is overcome on the way to achievement the goals of the organization.
External forces are responsible for the success or failure of the organization.
Employees are directly responsible for the success or failure of the organization.
Elmo Research & Development has been going through a rough patch lately. Turnover is high, and employee morale is at an all-time low. Although employees and competitors hold management responsible for the decline, the CEO does not allow managers go or change management style. Which of the following could explain this attitude?
The CEO has an omnipotent view of management, which considers that external factors have a significant impact on performance results.
Because the organization has an autocratic management style, employees are responsible for organizational policies.
The organization has a participative management style and decisions are driven by consensus.
The CEO has the view that managers have only a limited role in the organization success or failure.
________'s view of management is consistent with the stereotypical image of take responsibility for an executed business that can overcome any obstacle in the execution of the goals of the organization.
omnipotent
symbolic
democratic
laissez-faire
The English Football League is known for the number of sacked team managers during a season, which stands for no less than eight managers average, due to the poor form of the team and, consequently, poor results. It is evident from this information that the league supports the(n) ________ view of management.
symbolic
omnipotent
laissez-faire
democratic
According to the symbolic view, managers have a(n) ________ effect on essential organizational outcomes.
limited
extensive
influential
significant
The symbolic view of management is based on the belief that managers symbolize ________
control and influence in developing plans and making decisions
every aspect of the organization's performance, from the highest level down operational level
the organization's fluctuating wealth because they alternate between profits and lost
an executive who overcomes every obstacle to see that the organization achieves its goals
This is where the internal constraints that influence managers' decisions and actions come from.
customer attitudes
the culture of the organization
the prevailing political conditions
stock market fluctuations
Which of the following factors is a demographic component of the organization external environment?
lifestyle and behavior
political stability
geographical location
stock market fluctuations
Which of the following factors is an economic component of external organization the environment?
family composition
level of education
disposable income
geographic location
The ________ component of the organization's external environment is of concern with trends in population characteristics, such as age, race, gender, education level, geographical location, income and family composition.
economic
political
demographic
sociocultural
Grayson has been in the publishing business for fifty years. In the past two years, the company noticed that book sales were declining, as well as increasingly readers prefer formats they can read on e-readers or smartphones. Grayson needs to analyze changes in the environment so that it can change its business strategies and respond to the needs of the new market. Commissions a market research firm to collect information about recent changes in reading habits. Which of the following questions is most irrelevant for this purpose?
How many books does an individual customer buy in a month?
What types of books do customers buy in traditional form?
Which format is better for readers, e-books or traditional books?
How much do e-book readers spend in a month?
Which of the following factors is a sociocultural component of an external environment of the organization?
level of education
political stability
behavioral patterns
family composition
