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WorksheetsMr Frayne HR & Managing People
Total questions: 55
Worksheet time: 33mins
What is the definition of narrow span of control?
A situation where a manager has equal number of subordinates and superiors.
A situation where a manager has no subordinates reporting directly to them.
A situation where a manager has a small number of subordinates reporting directly to them.
A situation where a manager has a large number of subordinates reporting directly to them.
Explain the concept of narrow span of control with an example, using Luna, Kai, and Ethan as characters in a fun story.
In a school, Luna, the principal, directly manages a large team of teachers and administrative staff, demonstrating a narrow span of control.
In a small family-owned restaurant, Kai, the owner, directly manages a small team of chefs and servers, demonstrating a narrow span of control.
In a large corporation, Ethan, the CEO, directly manages all the employees, demonstrating a narrow span of control.
What is the definition of wide span of control?
A situation where a manager has no subordinates reporting to them.
A situation where a manager has a moderate number of subordinates reporting directly to them.
A situation where a manager has only one subordinate reporting directly to them.
A situation where a manager has a large number of subordinates reporting directly to them.
This is the reporting trail that exists between the upper and lower levels of an organization.
Decentralization
Chain of Command
Span of Control
Formalization
A hierarchical organization is one that has:
A high number of layers of management.
Few managers.
A large number of employees.
Few layers of management.
An advantage of flat organization structure is:
There is a narrow span of control.
Communication is quicker.
There are more opportunities for promotion.
Work responsibilities are clear.
1. A tall organizational structure would be:
Many levels in hierarchy + wide spans of control.
Few layers in hierarchy + narrow spans of control.
Few levels in hierarchy + wide span of control.
Many levels in hierarchy + narrow span of control.
An advantage of a centralised structure is
Policies and decisions are more uniformed and follow the organisations aims and objectives
Decisions can take a long time and the business reacts slowly to change
Senior managers at the top can become very powerful and 'loose touch' with the workers
Inconsistencies may develop between departments or regions
Delayering happens when
a business is getting too tall
a business is becoming inefficient and slow to react to the market
a business is struggling in a recession and needs to cut costs
all of the above
In delayering, which level is most likely to be removed?
Directors
Workers
Operatives
Supervisors/lower management
Pick 2 advantages of a tall organisational structure
Motivating for workers (as there is a clear route for progression)
Workers are more specialised with specific job roles
Communication is likely to be poor
Lower management costs as not many managers
Which of these is a disadvantage of a tall organisational structure? (2 correct answers)
Communication is likely to be poor
Costs are likely to be higher
No route for progression
No specialised staff
What is a disadvantage of a flat structure?
Limited promotion opportunities
Shorter lines of communication
More responsibility for employees
Decision making is more difficult
What is the impact of a wide span of control in an organisation?
Increased managerial workload.
Decreased employee autonomy.
More hierarchical levels.
Less communication between employees.
In a flat organisational structure, how is employee autonomy typically affected?
Employees have less autonomy due to close supervision.
Employees have more autonomy due to fewer hierarchical levels.
Autonomy is unaffected by the structure.
Employees have more autonomy due to more hierarchical levels.
The payment method whereby employees receive an annual amount, paid in 12 monthly instalments, regardless of hours worked is called:
Commission
Piece rate
A wage
A salary
Which of the following statements best describes the term span of control?
The formal channels of communication in an organisation
Removal of a level in an organisational structure
The number of levels in an organisational hierarchy
The number of people that directly report to a line manager
Which of the following is an advantage to a business of delayering its organisational structure?
The duties of employees may be reduced
Spans of control will become narrower
Promotional opportunities will improve
Staff costs will be reduced in the long term
Which two of the following are most likely to be met by a centralised approach to decision making?
Consistent levels of customer service across all branches
Ability to adapt to local market conditions quickly
Fast decision making at branch level
Quality levels across all outlets are the same
Junior managers are actively involved in the decision making process
Which of the following is a key feature of centralisation?
Major decisions are made by a small number of senior staff
Major decisions are made by junior staff
Delegation is actively used in the organisation
Branch managers have full decision making power
In which of the following situations would decentralisation be the most appropriate?
When directors wish to keep a tight control on all areas of decision-making within the organisation
When standardisation of products and outlets is required
When the business wants to give local managers more authority to make key decisions
When a strong corporate image is important to business success
What is internal recruitment?
Internal recruitment is the process of filling job vacancies with existing employees from within the organization.
Internal recruitment is the process of hiring external candidates for job vacancies.
Internal recruitment is the process of promoting employees to higher positions within the organization.
Internal recruitment is the process of outsourcing the hiring process to a third-party agency.
What is external recruitment?
Hiring candidates from outside the organization.
Recruiting candidates from the same industry
Using internal referrals to fill job openings
Promoting current employees to new positions
What are the disadvantages of internal recruitment?
Decreased employee morale and motivation
Limited new ideas and perspectives, and potential resentment among employees.
Increased training and development costs
Limited opportunities for external talent
Identify 2 disadvantages of using internal recruitments
Could cause conflicts within the workplace
Vacancy can be filled quickly
Cheaper method
Create another vacancy which will need to be filled
Each of the following is a method of external recruitment except
staff noticeboard
local newspaper advertisement
recruitment agencies
advert in website of a job centers
What is a common method of internal recruitment?
Job fairs
Social media ads
Promotions
Recruitment agencies
Which of the following is a benefit of external recruitment?
Higher costs
Fresh perspectives
Longer training periods
Internal conflict
What is a potential drawback of internal recruitment?
Limited pool of applicants
Higher training costs
Increased advertising expenses
Longer hiring process
Which of the following are ADVANTAGES of internal recruitment?
Saves a company time
Limited range of applicants
Can be motivational for those in the company
Staff resentment due to jealousy
What is the first stage of the recruitment process?
Carry out a job analysis
Identify the vacancy
Send out application forms
Create a job description
What is the primary role of the Human Resources (HR) department in a business?
Managing employees
Managing finances
Managing marketing
Managing sales
The next stage of recruitment process after shortlisting applicants is...
Job analysis
Job advertising
Interview
Training
What is the term to call a list of candidates who are chosen from all of the applicants to be interviewed?
Job applicants
Job interview
Job shortlist
Job candidate
_________ refers to the process of identifying and attracting job seekers so as to build a pool of qualified job applicants.
Selection
Training
Recruitment
Induction
Should include: title of the position, department, management level, general tasks and requirements, key areas of responsibility, assigned team members and work groups, terms of employment, qualifications
Job Description
Needs Assessment
Person Spec
Recruitment Policy
Which document allows the prospective employee to outline their education, skills, and experience?
Person Specification
Job application form
Job Description
Curriculum vitae (CV)/resume
Why does a business produce a person specification when recruiting new employees?
To evaluate interviews
To list individual qualities needed for the job
To collect information from job applicants
To provide feedback for unsuccessful applicants
Department responsible for recruitment
IT
HR
Finance
Marketing
Which area looks at what education the candidate has
skills
characteristics
qualifications
experience
Which area of recruitment looks at what the candidate has done before?
skills
characteristics
qualifications
experience
Which area of recruitment looks at the personality of a candidate?
skills
characteristics
qualifications
experience
Training which is given before the start of the job.
Induction
On the job training
Off the job training
Which one is the benefit of good leadership?
Less productivity
Reduced staff retention
Increased staff retention
High absenteeism
Which theorist is associated with scientific management?
Taylor
Mayo
Maslow
McClelland
Which school of thought emphasizes the role of monetary incentives to motivate workers?
human relations school
scientific management
motivational needs theory
process theory
The " hierarchy of needs"is associated with which theorist?
Herzberg
Taylor
Ansoff
Maslow
Which of the following does Herzberg's two-factor theory of motivation focus on?
Hygiene Factors & Motivators
Needs & Wants
Promotions & Reward
Mo money, mo problems
Which are the two methods of motivation?
Financial rewards
External rewards
Internal rewards
Non-financial rewards
What leadership style is closely associated with F.W. Taylor's Scientific Management theory?
Autocratic
Democratic
Laissez-faire
Transformational
___________ is a payment system that rewards people based on the amount they sell or produce, linking pay to productivity
Fringe benefits
Remuneration
Piece rate
Profit-related pay
______________ are part of a job that Herzberg believes does not increase motivation but can cause dissatisfaction
Autonomy, mastery and purpose
Hygiene factors
Achievement
Job enrichment
A motivated workforce can result in...... (select 3)
Increased output
Improved quality
Higher retention
Lower retention
