WorksheetsSiebel IDS - Temp
Total questions: 12
Worksheet time: 6mins
Which tab in Siebel IDS is primarily used to display the agent’s extension upon logging in?
Home Tab
Leads Tab
Activities Tab
Calendar Tab
What is the purpose of the "Set State" button on the CTI/Avaya toolbar?
Change phone state, such as assign, briefing, or break
Initiate a phone call
Pick up the call
Display call duration
Which tab would you use to view all interactions with guests in Siebel IDS?
Quotes Tab
Activities Tab
Contacts Tab
Bookings Tab
If you need to retrieve a guest’s information based on their loyalty number, email address of phone #, which tab should you use in Siebel IDS?
Calendar Tab
Contacts Tab
Opportunities Tab
Home Tab
If the phone number is recognized by the system, what will be displayed in the “Results” applet?
A list of guest records.
A list of travel agencies.
A list of available agents.
A list of recent calls.
What should you do after locating the correct guest record in the “Results” applet?
Click the name in the “Last Name” column.
Call the guest directly.
Send an email to the guest.
Delete the guest record.
Which of the following is NOT one of the three applets available to search for guest information in Siebel IDS?
Profile Search
ID Search
Booking Search
Opportunity Search
Which button should be pressed if the incorrect guest is selected in the Guest Detail applet?
Permission Granted
Permission Denied
Wrong Guest
Goto 360
For the UK or other European markets: If a guest does not want to be contacted regarding quotes, which button should be selected?
Permission Granted
Wrong Guest
Goto 360
Permission Denied
What can happen if a call is incorrectly dispositioned after a booking is created?
It could generate a lead with higher expectations than realistic
It will close the booking automatically
It will cancel the booking
It will notify the customer immediately
At the conclusion of each call, what must be done before working with the next guest?
Fill in the required fields and click End Call
Log out of the system
Call the next guest immediately
Change the call type again
For the German market, which button should be used if a guest refuses to give their contact information?
Guest Info Call button on the “Contacts” tab.
Permission Denied button on the “Opportunities” tab.
Create Booking button.
Change Call Result button.
