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WorksheetsMobile Expert
Total questions: 10
Worksheet time: 6mins
What is the first step of activating an add-on line according to the 'Check eligibility' instructions?
Sending a One Time PIN (OTP)
Verifying the customer's identity and checking their eligibility
Asking if the customer has a mobile device and SIM card
Searching using the customer's social security number (SSN)
Which of the following is NOT a reason for voluntary suspension listed in the 'Check eligibility' instructions?
Lost or stolen
Military
Delinquent account
Seasonal
The account must be current, payment for the past-due balance complete, and no active Payment Arrangement before activating any other line of service for a delinquent account.
True
False
What should you do if the customer has an open BAN with no active lines?
Resume any lines cancelled less than 90 days ago
Close it as a no install
Refer to Activations
Count as a reserved subscriber
What is the most expensive high speed internet at 75 a month
Amplified
All in
Rely
What is the high speed internet at the least amount of 55
All in
Rely
Amplified
What is the mid range high speed internet with 65 dollars
Rely
Amplified
All in
How many bts products are there in t mobile
9
8
7
10
What are some bts products
Hsi - high speed internet, labtop
Sync up products- drive, kids watch, tracker
Hotspot, watch, tablet, digits line
AirPods, and beats
Speaker, case
What is the benefit of a sync up tracker
Hold storage
Keeping track of your valuables
Live tracking for near real time updates
See virtual boundaries with alerts
